Toyota of Hackensack

They don't do anything in regular services. I bought brand new Toyota Rav4 2016. The car comes with 5 free services. So for my last service, I went to Toyota of Hackensack, they did the full ser I bought brand new Toyota Rav4 2016. The car comes with 5 free services. So for my last service, I went to Toyota of Hackensack, they did the full service and they told me your car is good to go. Two weeks later, there was a sound from brakes of my car, so I went back to see what was wrong. They kept me there for another two hours and told me that my brakes need to be changed. So my question to them is what did they do in prior service? Two weeks ago my brakes were fine and two weeks later, they told me I need to immediately change my brakes because they were one mm thick. When I asked them to explain this, they said oh they probably forgot to look at your brakes. One thing I realized is that they don't actually look at your car at all. The worst service ever. Probably never going there again. More

Excellent Polite, customer service, negotiation, price, everything went smooth at the dealership , cause we had a great sales person(Paul). He ask what we wan Polite, customer service, negotiation, price, everything went smooth at the dealership , cause we had a great sales person(Paul). He ask what we wanted , we told him and he worked with us. More

Toyota Car Lease Since the moment I made the first call to set an appointment to lease a car, Ana Mayer helped through all the different steps. She was very knowledgea Since the moment I made the first call to set an appointment to lease a car, Ana Mayer helped through all the different steps. She was very knowledgeable, respectful, and forthcoming. I will recommend her for your next car lease process at Hackensack Toyota. More

Seemrvice department is frear Each time I go to Hackensack Toyota I leave feeling confident that my RAV4 is in great shape. Service department is courteous and timely.. Will proba Each time I go to Hackensack Toyota I leave feeling confident that my RAV4 is in great shape. Service department is courteous and timely.. Will probably lease next vehicle herr More

Repairs I was pleased with service.How ever , the service light is on , this time. Nevertheless, I had no light and I had the exact problems. I find th as t v I was pleased with service.How ever , the service light is on , this time. Nevertheless, I had no light and I had the exact problems. I find th as t very confusing. More

Look for Jay Rim!! Jay helped me so much to pick my lovely new car!! He made my experience at Toyota much much better! He is very knowledgeable and will answer any quest Jay helped me so much to pick my lovely new car!! He made my experience at Toyota much much better! He is very knowledgeable and will answer any questions. I really enjoyed talking to him and he didnt rush me for a decision and really worked with me for what I want in a car. He also helped me metigate with my parents(really a plus since I have Asian parents xD)! He can speak English and Korean fluently so you dont have to be Korean to talk to him. He really makes you comfortable so that can freely ask him questions. I 100% recommend this Toyota dealership and 200% recommend talking to Jay if you get a chance! He will recommend a best car for YOU. Not just a generic what’s a best seller and a high price car. More

A totally pleasant and seamless experience. Visited the dealership initially just to look at the Camry. Mellie was so helpful that I decided to explore the lease possibilities. She was pleasant, Visited the dealership initially just to look at the Camry. Mellie was so helpful that I decided to explore the lease possibilities. She was pleasant, knowledgeable and by no means pressuring for a deal. A brief conversation with her led to a lease payment that was comfortable for me. The dealership was accommodating to get me the exact car I wanted. I have never experienced such a stress free sales encounter at a car dealership. Everyone I dealt with during the transaction was professional, pleasant and helpful. More

Best car salesperson I have ever dealt with! Ana was so helpful and patient. She made the experience super easy and stress free and went out of her way on a number of occasions. Ana was so helpful and patient. She made the experience super easy and stress free and went out of her way on a number of occasions. More

Ana is hands down one of the best! The reason I keep going back to Toyota of Hackensack is because of Ana. She is one of the most genuine and helpful salesperson I have ever come across The reason I keep going back to Toyota of Hackensack is because of Ana. She is one of the most genuine and helpful salesperson I have ever come across. She understands my needs and doesn’t push to get me into something I won’t be happy with. She is patient and always available. She makes you feel comfortable and explains everything in detail. Thank you Ana! Loving my Avalon Limited! More

Very helpful and super knowledgeable and very Pleasan It was She made a very intimidating experience very easy and manageable. She was also very knowledgeable. Super focused on putting me in the right vehicle fo She made a very intimidating experience very easy and manageable. She was also very knowledgeable. Super focused on putting me in the right vehicle for my family size in my budget. More