Toyota of Hackensack

Worst customer service experience. We have been dealing with this dealership for many years and Michael was one of the best person in sales they had. After he was gone, we have been suf We have been dealing with this dealership for many years and Michael was one of the best person in sales they had. After he was gone, we have been suffering a lot lately. I would specifically like to mention Mary Green (Internet Sales), i wanted to buy out Toyota Camry whose lease was over and i wanted to see how much would be the amount every month if i finance it for 4 or 5 years. I contacted them through the chat on their website, called them on their local number and sent email to reach out to them as i wasn't having enough time to go and visit their dealership. Mary first informed me that the vehicle is under my mother in law's name and she should allow this, my mother in law allowed it and confirmed by email and through telephonic conversation, this satisfied Mary's request, then she asked for me to sign the form with my SSN and other details to give me the rate. I did everything possible but in the end, she refused to give me any information saying that i have to visit them. If this was the case, why did you make me waste so much of my time on chat/email/phone/filling out the forms. This is ridiculous, when i asked for the contact details of the management, she simply ignored and didnt provide me any details. Sure Mary and the management of Hackensack Toyota, i would rather take my business else where but to deal with people like you who treat their old committed customers so badly. More

I feel comfortable with her she has a lot of pasión, Ana Mayers was my sales person and she made me feel comfortable and I felt like I was in good hands with her. She made the experience hassle free and Ana Mayers was my sales person and she made me feel comfortable and I felt like I was in good hands with her. She made the experience hassle free and easy.. More

Dealership review I bought a Toyota Corolla 2018 and ana Mayer’s was a excellent consultant she handled my sale and l would recommend her. So l recommend you ask for he I bought a Toyota Corolla 2018 and ana Mayer’s was a excellent consultant she handled my sale and l would recommend her. So l recommend you ask for her when you go to buy a car she give you the best price. More

Excellent Service We just bought a Highlander and our sales rep Walter Chacon made this experience a very smooth and amazing one. Very helpful, respectful, patience an We just bought a Highlander and our sales rep Walter Chacon made this experience a very smooth and amazing one. Very helpful, respectful, patience and knowledgeable. It was a pleasure doing business with him. We also had a great experience with the director of finance and the young man that tought us how to use all the buttons. If anyone is looking for a car this is the dealer to visit and ask for Walter! More

Great Service Everyone we dealt with at the dealership showed the utmost professionalism. We were treated with respect and given all the time we needed to make a Everyone we dealt with at the dealership showed the utmost professionalism. We were treated with respect and given all the time we needed to make a proper decision. Would not hesitate to go back there again or make the recomendation to all of our friends More

Long wait but got everything I came there for Great friendly and helpful people working at this dealership . Would definitely return and refer my family and friend. Ask for Melissa. She is so easy Great friendly and helpful people working at this dealership . Would definitely return and refer my family and friend. Ask for Melissa. She is so easy to work with. More