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Toyota of Hackensack

Hackensack, NJ

4.5
3,983 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,983 reviews

January 19, 2019

Great Anna was the best salesperson, was very helpful and knowledgeable.Looking forward to going there again when lease is up on next vehicle in the few yea More

by Fishhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Toyota of Hackensack responded

Thank you for taking the time to leave a review for Ana! We are glad to hear that she is both helpful & knowledgeable! Thank you for your business and I will pass along your review to Ana!

January 17, 2019

amazing service Ana helped us with the process and answered all our questions which overall made the process very simple. We have gone to other dealers before and the More

by juliemoya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Toyota of Hackensack responded

We make every effort to make the process as transparent and easy as possible. I will make sure to pass along your review to Ana! Thank you for your business and for taking the time to leave us a review!

January 14, 2019

Best experience with the best people I was nervous about working with a dealership in order to meet the need I had of a new car to replace my 2010 Toyota. I was met by a very personable More

by Katkam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Mendez
Jan 21, 2019 -

Toyota of Hackensack responded

We understand that purchasing a vehicle can be stressful. We do our best to make sure the process is as easy as possible! I will pass along your review to Ana and Edwin! Thank you for your business and for taking the time to leave us a review!

January 09, 2019

HONEST AND RESPECT Walter is a very respectful & professional sales rep I would recommend to all , also my husband and I are thinking to get another car as soon as we pa More

by Iraisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Chacon
Jan 21, 2019 -

Toyota of Hackensack responded

We certainly appreciate you taking the time to leave us a review! I will pass along your review to Walter. Thank you for your business and we look forward to meeting any of your vehicle needs!

January 05, 2019

Bad new car My car had a problem with the brakes, they tried to fix it around 10 times and the problem still there. Last time they said it was my fault because ho More

by Cbriangarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Caraballo
Jan 07, 2019 -

Toyota of Hackensack responded

We would like the opportunity to speak to you regarding service experience with us. Could you reach out to me at 201-212-6925? Jay Rim Toyota of Hackensack

Jan 12, 2019 -

Toyota of Hackensack responded

We have made every attempt to resolve the issues with your brakes, including replacing them. The issue maybe more connected with the fact that you have put on a substantial amount of miles within a short period of time. We have made every attempt to resolve the issue including trading you out of your vehicle. This issue that you are experiencing is through no fault of the dealership and we have made every attempt to assist you.

Jan 12, 2019 -

Cbriangarcia responded

You are right, you tried to do it while I still was under warranty, now that I'm out of warranty I have to pay who knows how much to repair a NEW car. I bought a new car from toyota to avoid having to spend my money on repairs in a used car and have peace of mind, which I don't have. Trying to get me in a new car, trading in my car and paying double what I owe is not helping, anybody with a car can trade it in. Helping could be trying to get Toyota USA to fix the car or even the dealer, and not letting your customers pay for a defective NEW car. YOU CAN NOT LET YOUR CUSTOMERS TO TAKE THE HIT FOR A DEFECTIVE PRODUCT THEY BOUGHT FROM A PRESTIGIOUS BRAND.

Jan 21, 2019 -

Toyota of Hackensack responded

Hi Mr. Garcia, we have done everything possible to resolve the issue you described including replacing the brake free of charge. Your complaint is regarding a sound you here when braking and so far we have not been able to reproduce the sound you described during your multiple visits. This by no means indicates the vehicle is "defective." We can only diagnose a problem if it happens while we are in possession of the vehicle. We have not been able to reproduce your experience. You are certainly welcome to speak to Toyota Corporate, but our dealership has provided nothing but excellent service in regards to your vehicle and I feel that your negative review is unwarranted.

Jan 21, 2019 -

Cbriangarcia responded

Totally wrong, they were able to reproduce the noise several times and it is in my history, you probably just read 1 or 2 that's why you don't know, if I was able to add attachments I would show you. But don't worry wasting my time with me. I'm solving my problem with real management people.

December 31, 2018

My sales representative My sales representative, Walter, is a very exceptional and excellent staff. He took take care of everything, not only what I needed, but also hat I fo More

by Kkiyoung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy , Walter Chacon
Jan 05, 2019 -

Toyota of Hackensack responded

Thank you for your review! Walter is one of our most experienced sales associates. He is known for his patience and knowledge during the buying process. Thank you for your purchase! We look forward to meeting any and all of your automotive needs!

December 28, 2018

Most honest Walter was very honest, friendly, respectful and clear; he did everything to give us the best deal. The entire transaction was very smooth. I would de More

by Zoila1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Simon, Walter Chacon
Jan 05, 2019 -

Toyota of Hackensack responded

Walter Chacon continues to receive to receive top reviews for his transparency and efficiency throughout the sales process. We thank you for allowing us to be your dealer of choice! Thank you again!

December 28, 2018

Tacoma Search Searched for a Tacoma on Internet. Mary Geeen was my initial contact. She stayed engaged throughout the sale. My sales consultant was Walter Chacon. H More

by Les P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Escobar, Walter Chacon, Mary Green
Jan 05, 2019 -

Toyota of Hackensack responded

Mary Green is our top Customer Relations Associate! She has over 20 years experience in the automotive industry. Walter continues to garner top reviews from customers because he continues to do all the right things during the purchasing process. Our Finance Director Steve, is simply the best! Thank you so much for your purchase! Enjoy your Tacoma!

December 23, 2018

New Car Ana is very knowledgeable and this helped me make a positive decision, I had a tough choice to make and Ana was right on point to help me make that ch More

by AGame21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2018

2019 4Runner Purchase I knew exactly what I was looking for but didn't have high hopes of speaking to a salesperson who didn't have the high-pressure sales tactic (which is More

by Jeanne K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Chacon
Jan 05, 2019 -

Toyota of Hackensack responded

Hi Jeanne, thank you so much for taking the time to leave a review. Walter is exactly as you described patient, professional, and knowledgeable. Its why he continues to be one of our top requested sales associates! We thank you for making your purchase of a new 4Runner with us!

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