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Toyota of Hackensack
Hackensack, NJ
3,922 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,922 reviews
August 04, 2024
Service took longer than expected. It was our first service for a new 2024 Prius. Took 2 hours. It was our first service for a new 2024 Prius. Took 2 hours. More
by MIRIAM.STERN9
Verified CustomerEmployees Worked With
August 04, 2024
Bought my car via internet, I had honest, prompt response, and service truly amazing people! response, and service truly amazing people! More
by murielchristner075
August 04, 2024
Very good and professional the service was excellent,I would recommend the service to friends and family.thanks would recommend the service to friends and family.thanks More
by MOLYNES25
Employees Worked With
August 04, 2024
Service department is great and understanding the last time I went in for service. Gave me a call and prices on recommendations for my truck I appreciate that. Dropped the truck off early and was ready ar time I went in for service. Gave me a call and prices on recommendations for my truck I appreciate that. Dropped the truck off early and was ready around mid day. Only wish I had a loaner because I had to make arrangements for travel to work but all in all great experience More
by Doom
August 03, 2024
Very professional! From making appointment to completion of service, easy and pleasant. This is the Toyota dealership I want to continue to use. From making appointment to completion of service, easy and pleasant. This is the Toyota dealership I want to continue to use. More
by RSWARTHE
Employees Worked With
August 01, 2024
Catherine was great. Jay was very helpful as well in explaining things about our Rav4 Prime. It was a much better car buying experience than I expected. Jay was very helpful as well in explaining things about our Rav4 Prime. It was a much better car buying experience than I expected. More
by Judith
August 01, 2024
While I ended up purchasing a vehicle it was a complicated process. The initial salesperson was so appallingly rude that I literally had to walk out. It was very hard to get the dealership to hono complicated process. The initial salesperson was so appallingly rude that I literally had to walk out. It was very hard to get the dealership to honor the advertised price on their website. Eventually, after much yelling they eventually did. I simply did not enjoy the process at all. More
by GEAROID.OHAGAN
August 01, 2024
I recently purchased a car from Toyota of Hackensack and had a mixed experience. On the positive side, my salesman, Jeff, was great. He was friendly, knowledgeable, and very helpful throughout the entire pr had a mixed experience. On the positive side, my salesman, Jeff, was great. He was friendly, knowledgeable, and very helpful throughout the entire process. Jeff made sure I was comfortable and answered all my questions thoroughly. However, I was disappointed with the dealership's unwillingness to negotiate on the price. Despite the dealership's older appearance suggesting it might offer more savings, the negotiation process was quite rigid. I had hoped for a bit more flexibility considering the dealership's age and appearance, which gave off a more budget-friendly vibe. Overall, while Jeff provided excellent service, the dealership's firm stance on pricing was a letdown. If you're looking for a straightforward buying experience and a great salesman, ask for Jeff. But if you're hoping for significant price negotiations, you might want to manage your expectations. More
by JOE
Employees Worked With
August 01, 2024
This is my third Rav4 from Toyota of Hackesnack and I could not be happier. Paulo, in particular, was friendly, professional, helpful, and supporting. Don't lose him! Peter Gerhardt could not be happier. Paulo, in particular, was friendly, professional, helpful, and supporting. Don't lose him! Peter Gerhardt More
by PGERHARDT
Employees Worked With
August 01, 2024
Everyone is very friendly, not very efficient, except for the lady at the front desk There seems to be a lack of knowledge poor performance and terrible customer service in the parts department. Poor commu the lady at the front desk There seems to be a lack of knowledge poor performance and terrible customer service in the parts department. Poor communication between service and parts. Nobody has answers and bounces you around. Spent 3 days, went through 4 people just to order and get a spare tire. Very disappointed. Definitely go somewhere else for future service. More
by MISS.207
Employees Worked With
Don’t know
