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Toyota of Grand Rapids

Grand Rapids, MI

4.0
272 Reviews
Call Dealership (616) 574-8100

2555 28th St SE

Grand Rapids, MI

49512

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272 Reviews of Toyota of Grand Rapids

July 08, 2022

Very timely service was greeted immediately and was in and out in 45 minutes. Great Service! Very comfortable waiting area. More

by karn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Female
Report | Print
Jul 18, 2022 -

Toyota of Grand Rapids responded

We appreciate you taking the time to give us a rating. Thank you, Karn!

June 30, 2022

Personable and Professional. Fixed the unexpected problem in little time without requiring a scheduled appointment. Two thumbs up and a smile 😀! My car loves you too! Bruce More

by MegR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Diamond, Cooper Diamond, Jacob Olvera
Report | Print
Jul 05, 2022 -

Toyota of Grand Rapids responded

Great to hear, Meg. Thank you!

Jul 05, 2022 -

MegR responded

🤗😘👍🏻😁 Meg

June 29, 2022

They are prompt and courteous,and very thourough. the people is what makes a big difference. More

by Audette Tomaras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't have it
Report | Print
Jul 05, 2022 -

Toyota of Grand Rapids responded

Audette, we really appreciate your review. Thank you!

June 23, 2022

Service was on time, thorough and quick. Staff is always friendly and helpful and responsive to questions and requests. More

by jepreston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Jul 05, 2022 -

Toyota of Grand Rapids responded

Thank you for the great review!

June 21, 2022

Everyone very nice but it was over 2 hour wait for oil change that’s too long More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jun 22, 2022 -

Toyota of Grand Rapids responded

Bill, I am sorry your wait was longer than expected. We will try to do better on your next visit. Please accept our apologies.

June 15, 2022

Ron is the best in the service department. He always handles business in a very professional way. 5 stars for Ron More

by Shoretez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron
Report | Print
Jun 22, 2022 -

Toyota of Grand Rapids responded

Thank you, Shoretez, for your review. We appreciate the kind words!

June 03, 2022

I’ve been using this dealership at least 20 years. Part of the reason is the service department. More

by Raykretz1936
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Jun 22, 2022 -

Toyota of Grand Rapids responded

Thank you for your review, we really appreciate it!

May 27, 2022

Service depth very thorough. ....Sales dept deceptive and adds premium prices on new and used vehicles. More

by roberttd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know
Report | Print
May 27, 2022 -

Toyota of Grand Rapids responded

Robert, this isn't the experience we'd like you to have. We'd love to talk to you and get more information and see what we can do to make it better. Please call me at 863.513.7001. Thank you, Joe Adams, General Manager

May 18, 2022

I had signed up using online method,they had some problems locating the appointment slot More

by 425caddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna Armano
Report | Print
May 18, 2022 -

Toyota of Grand Rapids responded

We appreciate you taking the time to let us know where we need to improve, thank you!

May 18, 2022

Need to train service advisors better. Recording issues correctly, pricing services accurately, know products - various kinds of batteries and corresponding warrenties More

by Durch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unkonwn
Report | Print
May 18, 2022 -

Toyota of Grand Rapids responded

Durch, thank you for your candor. We take your suggestions and comments to heart and we'll most definitely look into this. We appreciate you taking the time to provide feedback.

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