Toyota of Grand Rapids

When I called to get an appointment for maintenance warranty under 20,000 miles I was told front end alignment was included at no charge. When I arrived for my appointment I was told the front alignmen warranty under 20,000 miles I was told front end alignment was included at no charge. When I arrived for my appointment I was told the front alignment was not and would cost me $140which I was not prepared for because it was 2016 and past the warranty period even though it had less than 20,000 miles.. I feel I was misled by the technician who setup the appointment or he did not ask the right questions. More

During my first oil change after purchasing this “Certified” used car from this dealer, the dealer’s mechanic discovered the car had a bad heat screen—an estimated $700 repair. Next, two tires neede “Certified” used car from this dealer, the dealer’s mechanic discovered the car had a bad heat screen—an estimated $700 repair. Next, two tires needed to be replaced, when I called to ask about the sale on 4 tires, the service department rep never returned calls made that day or the follow morning. They kept the car overnight, called, said the car was ready and was sending the shuttle to pick me up. I waited nearly 30 minutes on the shuttle (I’m 5 minutes from the dealer), I called driver who said, “Oh, 30 minutes isn’t long.” Then he went to the wrong street and I directed him in. When I arrived at the dealer, I stood and waited as the service reps looked at their computer monitors, never acknowledged my presence or bothered to say, “May I help you?” Or, “Someone will be with you in a moment.” I’m very disappointed with the lack of people skills here. More

Helped select suitable vehicle and worked to complete the sale along with comparison of available warranty plans. sale along with comparison of available warranty plans. More

Charlotte Lewis. Very good customer service She came got me right away knowing no one likes to wait Very good customer service She came got me right away knowing no one likes to wait More

Toyota Scion of Grand Rapids was helpful when my check engine light came on and got me back on the road on time. engine light came on and got me back on the road on time. More

Cooperative, listens to my concerns. Good turn around time, able to wait while my car is being serviced. Good turn around time, able to wait while my car is being serviced. More

Friendly, easy to schedule. Location isn't convenient for me and they don-t offer shuttle service Location isn't convenient for me and they don-t offer shuttle service More

We had to wait a month to get the appointment for an oil change. When my wife arrived @ 10:10 for the 10:30 appointment, she was told that there was a 2 hour backup. She told the person who checked her in t change. When my wife arrived @ 10:10 for the 10:30 appointment, she was told that there was a 2 hour backup. She told the person who checked her in that she would wait in the waiting area. By 1:20 pm when she hadn’t heard anything, she checked with the same person who said the cart was done. Paperwork said the car was done @ 11:28!! The person said he checked the waiting room once but never checked again! She was in the restroom when he checked & he never checked again. Terrible customer service! More

Devon Stone/5077*W* was awesome. I been with Toyota of Grand Rapids since I bought my first car and I've never had any complaints. Everyone is always professional and kind! I been with Toyota of Grand Rapids since I bought my first car and I've never had any complaints. Everyone is always professional and kind! More