Toyota of Downtown L.A. - Service Center

Received great service from Toni Hernandez. A pleasure working with him servicing my vehicle service. A pleasure working with him servicing my vehicle service. More

I made a last minute appointment with Ricardo, he was very helpful and polite. I will continue to bring my Toyota with him. He is the best. If you want great service ask for Ricardo Rodriguez! very helpful and polite. I will continue to bring my Toyota with him. He is the best. If you want great service ask for Ricardo Rodriguez! More

Jonathan lacks communication skills. My vehicle was towed in late in the afternoon, so I understood that I would not be hearing from anyone that evening. However I waited all day they fo My vehicle was towed in late in the afternoon, so I understood that I would not be hearing from anyone that evening. However I waited all day they following day for a call and still nothing. I finally called in myself, only to be rudely told by Jonathan that he had no update on my vehicle and that was the only reason he hadn't called me, made it feel like I was bothering him by calling him. He continued to inform me that he'd give a call back within an hour, but he did not. Again I called back myself only to be told by customer service that there still wasn't any update on my vehicle. I honestly think Jonathan needs better communication skills and treat his customers better. More

Prompt service overall! Everything was pleasantly done for my car service. Highly recommend Mr. Kim for all the service purpose! Everything was pleasantly done for my car service. Highly recommend Mr. Kim for all the service purpose! More

Alex was extremely helpful and took his time to listen to all the things that were going on with my car. Excellent service; my car is 13yrs old and it feels brand new!! I’m so happy with his service and high all the things that were going on with my car. Excellent service; my car is 13yrs old and it feels brand new!! I’m so happy with his service and highly recommend him and downtown Toyota. More

Joao is so professional and courageous ! I left my car at this dealership for maintenance and inspections . He advised very well and was so polite in treating customers. I do recommend him I left my car at this dealership for maintenance and inspections . He advised very well and was so polite in treating customers. I do recommend him when visiting the service in Toyota DTLA More

I also work at a dealership and Jonathan helped me with one of our used cars. He made it quick and simple especially for me who is in the same field. Great job and thank you so much 10/10. one of our used cars. He made it quick and simple especially for me who is in the same field. Great job and thank you so much 10/10. More

He is nice, excellent customer service, knowledgeable, and helpful. Definitely going back again with his service and helpful. Definitely going back again with his service More

Gary is Very professional he did a great job. Good communication the price was expensive but I'm happy whit my Tacoma Thanks guys I see you for my next control service on my truck Good communication the price was expensive but I'm happy whit my Tacoma Thanks guys I see you for my next control service on my truck More

good but I think it could be better, try to give the best diagnosis of the car, both what it needs the most and explain what they did in it and what is missing at the end of the delivery of the car. diagnosis of the car, both what it needs the most and explain what they did in it and what is missing at the end of the delivery of the car. More