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Toyota of Downtown L.A.
Los Angeles, CA
1,848 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,848 reviews
March 06, 2020
Very welcoming and salesman are not pushy and receptionist met us in parking lot and walked me to ehere I needed to go see!!!!!!!!!!!! Excellent!! receptionist met us in parking lot and walked me to ehere I needed to go see!!!!!!!!!!!! Excellent!! More
by alphaed
Verified CustomerEmployees Worked With
Peter Kim, Ji Suh
March 04, 2020
Terrible Experience I've purchased many cars, and I have to say this was one of the worse experiences of my life. I actually researched quite a bit until I found this Hon I've purchased many cars, and I have to say this was one of the worse experiences of my life. I actually researched quite a bit until I found this Honda Accord in excellent condition. Because I like to have my own financing, I arrived at the dealership with my personal financing from my bank - it should be easy, right? Nope! So, let's start that my salesman, Alex, was just marvelous and very helpful! But James (Jimmy) was a complete nightmare - he first ran my credit after he told me that he wasn't! Why are you running my credit with other finance companies? Management jumped in quickly to apologize for his mistake, and I was trying to be understanding. Next, he's claiming that he sent over documents to my bank, and they are not responding. I show up to the dealership and ask to see the emails - EVERY SINGLE EMAIL HAD A MISSPELLING (including mine). So, this caused a delay in my bank getting the information. But guess what, they are still trying to get their check, but Jimmy can't do anything right to make sure that happens. Lastly, Jimmy proceeded to send me a threatening email this past Sunday, stating that he was sending my loan to their finance company if a check wasn't at their office by Monday morning. First, how will I get a check to the office when the credit union is closed on Sunday. Secondly, my loan officer stated she was trying to get in contact with this guy and no responses. I go to the office - he's lying straight to my face - come to find out, my loan officer had asked for a copy of the DMV records to show them as a lienholder and sent a draft letter to pay the dealership. So, my bank has been trying to pay you, but you're not communicating with them appropriately. Then, Jimmy comments that he doesn't check his email frequently - WTH?! I can't believe this guy is even allowed to manage customers' personal information and make these kinds of mistakes! I WILL NEVER PURCHASE A CAR FROM THIS DEALERSHIP, AGAIN! I WOULD ADVISE YOU TO ASK MANY QUESTIONS WHEN WORKING WITH THEIR FINANCE DEPT. - EVERYTHING CAME OFF SHADY AND TRYING TO GET OVER THE CUSTOMER! It's scary because I already had my own financing - can you imagine the customers who don't? More
by brittany.brown2017
Employees Worked With
Alex (salesman) - 5 stars! , Shawn Hong, James Mcgillivray
March 04, 2020
2x customer great selection and straight-forward, no BS sales team. would definitely recommend to a friend. words words words words words words words words words great selection and straight-forward, no BS sales team. would definitely recommend to a friend. words words words words words words words words words words More
by TC
Employees Worked With
Hank Brautigam, Ray Lewis, Aurelio Lopez
February 25, 2020
The salesman performance was goo. The whole performance of the dealer is. not so good because the transaction tho so much time and I got so hungry and nobody offered me any.food. The financial part was the of the dealer is. not so good because the transaction tho so much time and I got so hungry and nobody offered me any.food. The financial part was the one that took so much time. More
by JESUS.PANLILIO
Employees Worked With
Hank Brautigam
February 22, 2020
I had a very nice experience at Toyota Downtown. Costco steps were followed, and the representatives were great. The price was right. Richard was very patient and helpful. steps were followed, and the representatives were great. The price was right. Richard was very patient and helpful. More
by frank
Employees Worked With
Richard Silva, Aurelio Lopez
February 21, 2020
THANK YOU Norma Juarez! Norma Juarez was friendly, professional and knew info on all the cars we had researched. It was so nice to use the buying service online system and a Norma Juarez was friendly, professional and knew info on all the cars we had researched. It was so nice to use the buying service online system and avoid high pressure sales. Our Costco service and Toyota of Downtown LA worked well to secure a great rate on our new car. Thanks Norma! More
by 2MIKEANDCAROL
Employees Worked With
Aurelio Lopez, Norma Juarez
February 12, 2020
Excellent place to by a car my sales person Hank was great very professional and handled everything in a great way everyone else was very nice as well great very professional and handled everything in a great way everyone else was very nice as well More
by PTSMMC
Employees Worked With
Hank Brautigam, Kenny Gutell, Shawn Hong, Brian Lee
February 12, 2020
Saleperson her name is Esther is so professional, kimdness. She made a good deal for my wife. Also she gave to us very comfortable servixe program. kimdness. She made a good deal for my wife. Also she gave to us very comfortable servixe program. More
by YIHAKRYUL
Employees Worked With
Esther Zhang
February 11, 2020
They screwed me over all the way around. I went in to do a lease buy out. They gave me a high APR (6.9%) with a 713 credit score. Not only that but in the finance department they added $7,000 worth of thing a lease buy out. They gave me a high APR (6.9%) with a 713 credit score. Not only that but in the finance department they added $7,000 worth of things that I never approved and he (Aurelio) use the signing pad to get signatures to add to everything to approve the charges without ever explaining or even showing me the breakdown of all the charges. I went back to speak to Ezperanza Romero and she managed to help me out and make things right with the help of Martha Guzman. More
by DeejayBarney
Employees Worked With
Other Employees :
Yenny in parts department., Brian Lee, Aurelio Lopez, Martha Guzman
