Toyota of Des Moines

This is the second car we have purchased from this dealership. The communication is great during the search and once we have secured a vehicle this dealership is always friendly with a high degree of dealership. The communication is great during the search and once we have secured a vehicle this dealership is always friendly with a high degree of professionalism and customer service. That level of service is what makes what is normally a stressful experience into a great experience. More

I had a fantastic experience at Toyota! Tyler was incredibly patient with me as I took my time deciding, and I never felt rushed or pressured. The entire Toyota team was friendly, professio Tyler was incredibly patient with me as I took my time deciding, and I never felt rushed or pressured. The entire Toyota team was friendly, professional, and provided excellent customer service. They answered all my questions thoroughly and made the process smooth and stress-free. I truly appreciate their honesty and willingness to help. Highly recommend this dealership for anyone looking for a great car-buying experience! More

Everyone at Toyota of Des Moines was wonderful, welcoming, and helpful. Ian was very professional and courteous. I came in for a routine service call for my previously leased vehicle, a 2022 Highla welcoming, and helpful. Ian was very professional and courteous. I came in for a routine service call for my previously leased vehicle, a 2022 Highlander, and came away with a new 2025 Grand Highlander Hybrid. I couldn’t be more pleased. More

Prompt and courteous service. Answered my questions and did not feel rushed. Waiting area comfortable and appreciated the coffee and treats. Service advisor very good. Answered my questions and did not feel rushed. Waiting area comfortable and appreciated the coffee and treats. Service advisor very good. More

I needed same day help to replace the battery. My service tech was able to include us in the AM schedule. My wait time was less than 45 minutes. Thank you , S My service tech was able to include us in the AM schedule. My wait time was less than 45 minutes. Thank you , S More

I had issues with battery during recent cold snap. Toyota Service got me right in and even performed oil change and inspection and had me out the door in less than an hour. Toyota Service got me right in and even performed oil change and inspection and had me out the door in less than an hour. More

I was able to schedule an appointment two days (not 2-3 weeks) in advance. Toyota of DSM performed the desired services, identified “next steps” and gave me a “heads up” about the extent and cost of the ne weeks) in advance. Toyota of DSM performed the desired services, identified “next steps” and gave me a “heads up” about the extent and cost of the next maintenance appointment. More

Fast and efficient. Great customer service. Positive experince with the service department Fair and honest. Great customer service. Positive experince with the service department Fair and honest. More

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There was a tire pressure light on on the dash and the explanation given for not fixing it was completely unacceptable plus I was charged for the tire rotation which should have been free because I had bo explanation given for not fixing it was completely unacceptable plus I was charged for the tire rotation which should have been free because I had bought the tires and had them mounted at Toyota of Des Moines. Also, I bought a new spare tire at Toyota of Des Moines last May and have had the tire pressure light on since then. More