Toyota of Bay Ridge Brooklyn

Dishonest Service I was having issues with my brake and the brake light came on. Long story short, essentially the salesman I was working with misdiagnosed it and i I was having issues with my brake and the brake light came on. Long story short, essentially the salesman I was working with misdiagnosed it and instructed me to pay for something that wasn’t the main issue. I came to pick up my car and the brake was still stiff. The fact that he was giving the car back to me with it still faulty already blew my mind. And then he had to rediagnose it to quote me yet another part. And the sickening part is that it was very obvious he was looking for other things that has nothing to do with the brake in hopes to upsell me. It’s dishonest and unprofessional. Just an awful experience overall. Can’t trust Bay Ridge Toyota. More

Had a very good experience with Mohammad Chaudhry Mohammad is very professional with high level skills of salesman , the Bay Ridge Toyota met us like old friends. Definitely will recommend to my frien Mohammad is very professional with high level skills of salesman , the Bay Ridge Toyota met us like old friends. Definitely will recommend to my friends! More

A positive experience I purchased my Toyota RAV 4 at Bay Ridge Toyota a few months ago. Recently, my tire light came on, and stayed on despite adding air to tires. I schedu I purchased my Toyota RAV 4 at Bay Ridge Toyota a few months ago. Recently, my tire light came on, and stayed on despite adding air to tires. I scheduled an appointment at the service department of Bay Ridge Toyota. I was able to get an appointment quickly. When I arrived at the appointment time, I was told that it was scheduled as a "drop-off" meaning that they did not expect me to wait for it, but to come back later. Mark was assigned as our service manager. He said he would try to get it serviced in a timely manner, as we were waiting for it. Later, he realized that we had not gone home, but we're still waiting. He arranged to have us driven home, and later picked up again, rather than have us wait all day. Thanks to Mark, we were able to go home, get some rest, and come back at 5 o'clock when the service was completed. It turned out that there was a nail in the tire, not a defect in sensor. Thanks, Mark, for good customer service. A through and professional job by the service department. Kathy More

Awesome My overall experience with bay ridge Toyota was good. I would like to say thank you to Wilson who helped me with getting my first car. He is nice and My overall experience with bay ridge Toyota was good. I would like to say thank you to Wilson who helped me with getting my first car. He is nice and professional. More

AMAZING!!!! this is the second time purchasing a Toyota car and the experience were completely different, 1st time we bought our highlander in Toyota of Manhattan this is the second time purchasing a Toyota car and the experience were completely different, 1st time we bought our highlander in Toyota of Manhattan and we felt pressured to buy a lesser year that my husband and I wanted. But this team is great very helpful worked with us and we did not feel pressured at all we left with the car my husband and I wanted on the 2nd day of coming to this Toyota. Emanuel our sales representative and Mark the finance manager helped us through the entire process and they made it very smooth. My family and I walked in and after our previous car was basically totaled and they didn't just managed to sell us any car they managed to sell us the exact car our family wanted and assisted us quickly and professional. this team was amazing and pleasant my husband and I didn't feel pressured not one bit. Thank you Toyota bay ridge now my family and I can continue to enjoy the rest of our summer. More

Awesome experience Karmelia and Mark made my buying experience smooth and painless compared to what I expected. Karmelia directed me towards the best Rava4 for my budget Karmelia and Mark made my buying experience smooth and painless compared to what I expected. Karmelia directed me towards the best Rava4 for my budget. She didn't try to over sell but help me chose the lowest miles and best equip. Also explained all the bells and whistles of my suv. Mark walked me through the paperwork and explained everything i needed to know. I truly appreciate their professional yet friendly customer service. I was touch that Karmelia checked the following day to see how my first driving experience and if I made it home safely. Would definitely recommend this dealership to everyone. More

The Best Salesman Just ask for Ozzy once you step in the dealership. I dont know about others but this gui is very helpful, friendly, patient. He helped me a lot with m Just ask for Ozzy once you step in the dealership. I dont know about others but this gui is very helpful, friendly, patient. He helped me a lot with my 2018 Highlander, did his best to give me a good deal, took me on test drive, explained to me everything in details. helped me with insursnce too. Walked me through all the necessary steps. Every time i call or text him with questions he responds immediately and hes always happy to help me either in person or over the phone. Thanks so much More

The best car buying experience I have ever had. Mark and Mohammmad worked with me from the time I walked in until I left with keys in hand. These guys were determined to get me in a vehicle that I Mark and Mohammmad worked with me from the time I walked in until I left with keys in hand. These guys were determined to get me in a vehicle that I would love and could afford. BayRidge Toyota has the best team. I took the bus to other dealers and went back home on the bus. I went to BayRidge Toyota by bus and left driving the truck in the make, model and color I always wanted. Being turned down by so many left me discouraged. I decided after speaking to Jenna to give BayRidge Toyota a try and was I glad I did. If you want quality service and a quality car, shop BayRidge Toyota. Dahlene More