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Toyota of Ann Arbor
Ann Arbor, MI
128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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128 Reviews of Toyota of Ann Arbor
August 21, 2025
Always a pleasant experience taking my car in for regular maintenance. All advisors are very curtious- especially Lamont! Knowledgeable and upfront about servicev & prices. Yes, dealerships cost more but you maintenance. All advisors are very curtious- especially Lamont! Knowledgeable and upfront about servicev & prices. Yes, dealerships cost more but you get peace of mind your Toyota will be treated right. More
by JulesTheToyotaLover
Employees Worked With
Lamont
August 17, 2025
A little disappointed. When I scheduled the appointment I asked for 11:00 am which I was given. However, after dropping my car off, the work did not begin until 1:00 pm. I When I scheduled the appointment I asked for 11:00 am which I was given. However, after dropping my car off, the work did not begin until 1:00 pm. I would have preferred to have been told that 11:00 was unavailable and that 1;00 pm was available. Not a huge deal, but I could have made other use of those 2-hours. More
by dantibor73
Employees Worked With
Jennifer and Jerry
August 04, 2025
I have always an excellent service at Toyota of Ann Arbor. At my most recent visit Lamont explained everything thoroughly as I had to have more than an oil change. I highly recommend this dealership, Arbor. At my most recent visit Lamont explained everything thoroughly as I had to have more than an oil change. I highly recommend this dealership, very thorough and knowledgeable employees. More
by Margareth
Employees Worked With
Lamont (recent appointment)
July 30, 2025
The service we received from Lamont was outstanding! His professionalism and excellent communication skills helped me to throughly understand what was needed for my car. Thank you. His professionalism and excellent communication skills helped me to throughly understand what was needed for my car. Thank you. More
by Bjohn32966
Employees Worked With
Lamont
July 29, 2025
I live in a different city and the communication between Jonathan Roden and I until I was ready to come in was perfect never rushed me or pushed me to come in before I was ready. Jonathan Roden and I until I was ready to come in was perfect never rushed me or pushed me to come in before I was ready. More
by isaacclemons18
Employees Worked With
Jonathan Roden
July 10, 2025
Beware of SERVICE department DO NOT take your vehicle to Toyota of AA for service. We took our Tundra in for service. They did not adequately replace the transmission fluid, leaving dangerously low. We ha Toyota of AA for service. We took our Tundra in for service. They did not adequately replace the transmission fluid, leaving dangerously low. We have the service record stating that it caused the truck to not perform safely. I had to pull off the road in order to not get hit by a semi. Upon further issues a few months later, we took the truck back and they stated, after multiple wrong diagnoses, that it was the transmission that needed replaced due to the fluid being almost 2 quarts low. They wanted to put a used transmission with no service history and they wanted us to help pay to replace it. Even though we have immaculate transmission service records on the vehicle. We waited days between any form of contact from them. We requested a remanded transmission be put in and that we could help pay some of the parts and labor to ensure that it would be safe. They have now refused to touch the truck and requested we pick it up. Oh and they called to say, by the way, the batter is dead and we should bring a jump box upon pick up. IN ADDITION- The multi point inspection was incorrect, they did not indicate that the right valve cover was leaking oil. They marked it as green. They could not accurately diagnose the vehicle. Repairs were recommended for parts that we had just had replaced there. Communication was awful. We waited DAYS for a phone call or email response. When they did call, they were either unprepared or unprofessional. Toyota of Ann Arbor does not stand behind their work. We spent so much time, money, and effort to do every service and maintenance. Now we can’t drive our truck because of their mistake. More
by Braden Cytlak
Employees Worked With
Mark, David, Chris
