Toyota of Ann Arbor

This dealership is for the elite. It was much more economically inclusive when it was Dunning Toyota. Now they have all these add on costs that are not optional. The online prices a It was much more economically inclusive when it was Dunning Toyota. Now they have all these add on costs that are not optional. The online prices are deceptive. More

Eric Liu is very knowledgeable about my Camry. He always informed me any issues about my car and suggested solutions for my decision. He is sincere and genuine. He delivered great customer service He always informed me any issues about my car and suggested solutions for my decision. He is sincere and genuine. He delivered great customer service. I will go back to Toyota of Ann Arbor whenever my car needs any services. More

Great service, everyone was very friendly and professional and efficient. I look forward to returning for my next appointment professional and efficient. I look forward to returning for my next appointment More

190,000 mile service. Service was easy to schedule and everything went well once I got there. Doug took great care of me. All good. Service was easy to schedule and everything went well once I got there. Doug took great care of me. All good. More

John Howell sells Person extra extraordinaire, courteous, communicates, good nose, his job very easy to get along with. communicates, good nose, his job very easy to get along with. More

Great experience. Thank you Kareem, Zachary and Jon. We will come back to talk about the next opportunity next week. Thank you Kareem, Zachary and Jon. We will come back to talk about the next opportunity next week. More

Awesome service, and very friendly knowledgeable staff that made repairs understandable and affordable. Highly recommend Jenifer as the tech rep that made repairs understandable and affordable. Highly recommend Jenifer as the tech rep More

Doug from the Service Department has ALWAYS given us EXCELLENT service. His service is certainly a significant reason why we have been Toyota owners in Ann Arbor for nearly 50 years. EXCELLENT service. His service is certainly a significant reason why we have been Toyota owners in Ann Arbor for nearly 50 years. More

The service people were not attentive at all. When I pulled up and got out of my car, I stood there for quite some time. Had 3 different people tell me someone would be right with me. Someone cam When I pulled up and got out of my car, I stood there for quite some time. Had 3 different people tell me someone would be right with me. Someone came to check the tread on my tires and didn’t even say hi to me. Same with someone who topped off my windshield wiper fluid. I wasn’t even checked in yet. Then the person who did end up getting me checked in told me that the shuttle service stops at 3pm. My appointment was at 3:45. I don’t like that it gave me an option to select to use the complimentary shuttle service if I really can’t use it at that appointed time. I end up waiting in the lobby. Then when the service person calls me back and tells me the total, there’s someone who comes up to him and starts talking to him and cussing. Completely unprofessional. He did tell him to go away and that he was with a customer but it’s the principle of the matter. When I left the dealership, my tire light was on and no one said anything about that. 0/10. More

Everyone was friendly and helpful. The 4 Runner was clean, tank filled and ready to drive off lot. The 4 Runner was clean, tank filled and ready to drive off lot. More