Toyota Direct

My husband & I bought 2 cars from Adam at Toyota Direct. Although ADAM is new at the dealership, he was knowledgeable, patient, kind & friendly! Thanks Adam Although ADAM is new at the dealership, he was knowledgeable, patient, kind & friendly! Thanks Adam More

I have a new Toyota 4-Runner that I bought in California before I relocated to Ohio for work. On both service appointments that I have had with my new vehicle, the service has been wonderful! John Bucca, m before I relocated to Ohio for work. On both service appointments that I have had with my new vehicle, the service has been wonderful! John Bucca, my service advisor is always so accommodating and friendly. I appreciate Toyota’s commitment to excellence in all areas of business. Thank you, for raising the bar on great service! Cary Kenner. Westerville. More

I purchased a used car from TD that had some real problems. When I had it in to another dealer for some recall work that had never been done, they fixed a seatbelt that would not retract, but they al problems. When I had it in to another dealer for some recall work that had never been done, they fixed a seatbelt that would not retract, but they also reported patching tar on a tire that appeared to cover up a patch so no one would notice, and they found a leak in the power steering fluid that would require replacing the whole rack & pinion. I went straight back to the used car sales manager at TD, who had a check cut for the cost of the seatbelt repair and promised to replace the tire, but shrugged off the powers steering leak. I feel like they had covered up all these problems so an unsuspecting buyer wouldn't notice them until it was too late, and then they would only partially stand by their sale. I do not recommend purchasing a used car from TD without a complete vehicle inspection from a disinterested mechanic. I gave them two stars only because they made it right for the two smaller of the three problems they should have fixed before offering the car for sale or at least disclosed to potential buyers. And now I’ve had it back in to replace the tire which took FIVE HOURS because they couldn’t find the tire that they called me to come in for, AND they’ve locked the keys in the car. TD gets one star. For what it’s worth, though, Jesse in service has been fantastic. More

I purchased a used car from TD that had some real problems. When I had it in to another dealer for some recall work that had never been done, they fixed a seatbelt that would not retract, but they al problems. When I had it in to another dealer for some recall work that had never been done, they fixed a seatbelt that would not retract, but they also reported patching tar on a tire that appeared to cover up a patch so no one would notice, and they found a leak in the power steering fluid that would require replacing the whole rack & pinion. I went straight back to the used car sales manager at TD, who had a check cut for the cost of the seatbelt repair and promised to replace the tire, but shrugged off the powers steering leak. I feel like they had covered up all these problems so an unsuspecting buyer wouldn’t notice them until it was too late, and then they would only partially stand by their sale. I do not recommend purchasing a used car from TD without a complete vehicle inspection from a disinterested mechanic. I gave them two stars only because they made it right for the two smaller of the three problems they should have fixed before offering the car for sale or at least disclosed to potential buyers. More

Bait and Switch Bait and switch!!! I made a deal online yesterday to buy a black RAV4 hybrid. Show up for my appointment and the car is white. They make excuses and b Bait and switch!!! I made a deal online yesterday to buy a black RAV4 hybrid. Show up for my appointment and the car is white. They make excuses and blame everyone but themselves for the mistakes. Claim internet information was wrong. Still not my fault! I had the whole deal worked out even the value of my trade. They try to make me buy the white car but won't budge on price from the black car I thought I bought. Don't deal with these people. Very rude manager. Salesman was great though and very apologetic but I walked. No car bought today! More

Greg Simpson just wanted my money I walked into the dealership around 7:30pm to see if I could ask some quick questions about either a new loan or to see if I could get assistance with I walked into the dealership around 7:30pm to see if I could ask some quick questions about either a new loan or to see if I could get assistance with my current loan. I spoke with Greg Simpson that night who was rude and disrespectful. Classic bait and switch was used and he literally tried to force me into signing paperwork. He gave the worst advice which included me VOLUNTARILY HAVING MY CAR REPOSSESSED! I guess he thought I was desperate but just because I'm a woman does not mean I don't know anything about the car sales business. He was overall very rude to me and was literally talking over me and upset that I "wasted his time" and didn't purchase a car that night. I probably would not go back to that location. I know Toyota is a great brand of car but the customer service at this location was just terrible. Greg should not force customers into purchasing without exploring all options. He did not do that with me. He basically told me what to do and would not try to find any other options for me. More

Rotten Customer Service Sale was fine. There were huge problems with the title that they are now finally addressing. I will update the review once it's resolved. Sale was fine. There were huge problems with the title that they are now finally addressing. I will update the review once it's resolved. More

Service Jesse Turley was very helpful and offered that I could call him later about a blue tooth question. (I forgot exactly what I wanted to know how to do, Jesse Turley was very helpful and offered that I could call him later about a blue tooth question. (I forgot exactly what I wanted to know how to do, old age). Service was finished in a fair amount of time. More

Great experience will work with this dealership in the futur Went in not sure if I wanted to shop new or used vehicles and my salesman Melvin made it a smooth process and help my Indecision with his knowledge an Went in not sure if I wanted to shop new or used vehicles and my salesman Melvin made it a smooth process and help my Indecision with his knowledge and expertise. Found a car that was just right for me and my budget. From beginning to end the dealership staff worked with me to get the the best deal and car to meet my needs. Will recommend to friends and family to shop toyota direct More

Great experience! J. D. Dallas was an outstanding sales person. He was wonderful and very friendly. He found the car that we needed and he called us as soon as it wa J. D. Dallas was an outstanding sales person. He was wonderful and very friendly. He found the car that we needed and he called us as soon as it was available. I would highly recommend him to anybody . All the company made our experience of buying a used car great More