Toyota Direct

John Bucci was outstanding!! Very helpful and provided great service. Highly recommend!! Go see John if you need service. great service. Highly recommend!! Go see John if you need service. More

BAD BUSINESS!!! Tried to scam me! Completely ripping off on the trade-in. The dealer simply raise the price of my reserved new car and screw me. I reserved new RAV4 with $1000 deposit. Susan Fisher lied she on the trade-in. The dealer simply raise the price of my reserved new car and screw me. I reserved new RAV4 with $1000 deposit. Susan Fisher lied she has no problem to get the new RAV4 in 30 days. Sales Manager Kyle Walden offered $9500 trade in for my SciontC10, but after negotiating got a contract for $12000. I understood to wait till new car arrives. But after 30 days pass by, sales manager Kyle will not give trade in $12,000, also I was not allowed to sell SciontC10 to other, he will not sell me my reserved RAV4 unless I sell to them for whatever price he will give now, or I have to pay more than MSRP for RAV4. What a scammers! I sold SciontC10 for $15,500 to Carvana. I contacted other dealers, nobody requires me to trade in to order a new car, nor raise price more than MSRP. More

I purchased a Toyota Tacoma from Toyota Direct. My salesperson Derrick Palm was very knowledgeable and made the process of purchasing my truck very easy. I highly recommend Toyota Direct. salesperson Derrick Palm was very knowledgeable and made the process of purchasing my truck very easy. I highly recommend Toyota Direct. More

Extremely disappointed. I bought a brand new highlander from Candy. At first she was very nice and helpful. I specifically asked her during our negotiations if this deal would include the Toyota lifetime p from Candy. At first she was very nice and helpful. I specifically asked her during our negotiations if this deal would include the Toyota lifetime power train warranty. This was important because my local dealership in Zanesville is offering this so if the answer was no I would have went back to them. However Candy said it was included. So we proceeded. I feel like after I signed papers she rushed me out. Didn’t go over any of the vehicle features with me. When I got home I was looking over the paperwork and all I could find was warranty info for 60000 miles. This was late at night so I text her first thing the next morning. She messaged back later saying that when she told me “yes it was included “ what she meant was that I could add extra warranty down the road??? This is not what was discussed and this was a huge part in why I was buying new. I total her I felt extremely disappointed with that and the fact that I didn’t have a review of my vehicle so I was completely lost with it. I explained that this is not how someone should feel after buying a brand new car. She quit responding. I’m very disappointed because I could’ve bout a brand new car from another dealership with better customer care and the lifetime warranty. IF YOU GO HERE DONT TRUST THEIR WORD. Read through everything even if they are trying to push you out! More

Purchased a 2016 Ford Mustang that had known clutch issue, was told it would be repaired at no cost under the warranty. They had the car for 1 day and told us it was not covered and would cost us an a issue, was told it would be repaired at no cost under the warranty. They had the car for 1 day and told us it was not covered and would cost us an additional $1500. I would never purchase a vehicle from this dealership. Sales Manager Mark was shady as is the entire dealership. Do not purchase vehicle from any of these dealerships. Never again. More

TLDR: Avoid at all costs....even unauthorized costs. Toyota Direct told my 20 year old daughter that critters chewed through wiring. They even put together a detailed (5) five page report of costs. Toyota Direct told my 20 year old daughter that critters chewed through wiring. They even put together a detailed (5) five page report of the damage - with the total cost of repairs at $7,680.42 They told my daughter to get Geico involved because critters chewed through the wiring. They went on to allege that Toyota uses soy in their wiring and it's a common problem. When Geico showed up, they started back pedaling. They had no proof - so Geico put the claim on hold. If they had no proof, why would they tell my daughter that the cause was from critters chewing through the wiring. .. ...and how do they put together a detailed (5) five page report of the damage - with the total cost of repairs at $7,680.42 - WITHOUT proof? After speaking with Geico, we thought it would be best to get a second opinion from a more reputable business. Geico authorized towing my vehicle to a more reputable business, however Toyota Direct would not release my vehicle to be towed unless I paid them $135 for a fee of which myself or my daughter did not authorize. Once again, Toyota direct has absolutely no proof that myself or my daughter authorized any charges. More

Bought one car there. Called to see if they had a car we wanted to come see and they said essentially "don't bother" and that they couldn't sell to us because of the zip code we lived in since it meant we w wanted to come see and they said essentially "don't bother" and that they couldn't sell to us because of the zip code we lived in since it meant we wouldn't use them for service on the vehicle afterwards. Will not be recommending them to anyone or buying anything else from them. More

I signed paperwork for a 2021 4 runner on 7-11-2021 and put 3000 bucks down. They told me the car was being delivered to the dealership between 7-12 to 7-14. Called on 7-14 and they said "oops,it won't be put 3000 bucks down. They told me the car was being delivered to the dealership between 7-12 to 7-14. Called on 7-14 and they said "oops,it won't be delivered until 7-20 to 7-26 now. I called in stating my frustration with the situation and they could care less. I am canceling,getting a refund and taking my 45000 elsewhere. More

This is first Toyota but it will be my last. While I liked my salesperson, I will not return to this dealership. After having my 2020 Toyota Highlander for just 7 months, the sunroof burst/exploded out liked my salesperson, I will not return to this dealership. After having my 2020 Toyota Highlander for just 7 months, the sunroof burst/exploded out while my son and I were driving. It was an unbelievable sound right overhead. There had been no one else on the road and no trees overhead. Upon getting to my destination we stepped up to look and saw a hole about the size of 2 fists and the glass pushed up like a volcano. After talking to Toyota corporate and getting a case number we drove the 60 miles to Toyota Direct. Once there we were met by Aaron who after looking at the roof said, “Wow, that blew out.” Yes, we said, it did. But when service manager Joey Ronk came out to assess the situation she immediately said, ”Oh, a rock hit it.” When we explained no and commented on the way the glass was bulging up she replied, “ well there is nothing I see here for me to say it’s warranty covered.” REALLY?! There is an issue with sunroofs exploding. A simple Google search shows hundreds of incidents filed with NHTSA. Consumer Report did an article on it in 2017. It’s an issue and Toyota knows it. A regional Manager was supposed to come look at the roof, but we got no report to show their findings to determine it wasn’t under warranty. Toyota offered $500 for good will (my husband has been a Toyota owner for 41 years, and his family has owned more than 30 Toyota vehicles). We did not accept their offer and paid the $1151.97 bill. I feel that Joey set the tone for how this issue would be resolved with this being covered under warranty. Felt we did not get an honest assessment from her and she was just repeating the company’s talking points. I will not continue to service the vehicle at this dealership and will trade it as soon as possible. More

It was a great experience! The sales department is knowledgeable. JD Dallas was personable and good humored. He seemed to really understand my family’s needs in a vehicle better than I did! Now I’m v knowledgeable. JD Dallas was personable and good humored. He seemed to really understand my family’s needs in a vehicle better than I did! Now I’m very happy with my RAV4! More