Toyota Direct

The most pleasant experience I have ever had purchasing a vehicle! Very courteous and prompt with emails, text and phone calls! vehicle! Very courteous and prompt with emails, text and phone calls! More

i don’t understand he didn’t want to tell me the interest rate or any information even did even provide me full information or anything rate or any information even did even provide me full information or anything More

Cars. com found a RAV4 Hybrid coming into Toyota Direct. Fadi Hamid worked with me to lock it in for my purchase. Very helpful com found a RAV4 Hybrid coming into Toyota Direct. Fadi Hamid worked with me to lock it in for my purchase. Very helpful More

I have purchased/leased 4 vehicles from Toyota Direct. They have always been great to deal with. This time Toyota Direct went the extra mile to find the car I was looking for to lease. They tried for s They have always been great to deal with. This time Toyota Direct went the extra mile to find the car I was looking for to lease. They tried for several months to locate the type, color and features I wanted. Though they were unable to locate the model I was hoping for, they did find an upgrade with the exact features, colors and more. It was a hybrid, which I would have loved to purchased in the first place, but was not able to afford the extra monies one would cost. Toyota Direct went ahead and got the vehical in and since I had waited a few months they sold it to me for the same price as the original Rav 4 I had wanted. I love the hybrid and everything is as I had hoped to find and more. Thank you Toyota Direct. Again you have gone beyond my expectations. More

Every aspect fantastic: quick responses, continuous updates, fully answered questions, great prices and people. I am very pleased updates, fully answered questions, great prices and people. I am very pleased More

Worst experience ever! Purchase a a brand new Capstone and there’s a loud whistle while driving. It doesn’t stop there, the screen dash shuts off constantly and I’ve taken Purchase a a brand new Capstone and there’s a loud whistle while driving. It doesn’t stop there, the screen dash shuts off constantly and I’ve taken it to the dealer 20+ times and it’s not fixed. i had to hire a lawyer More

Put gashes in my tire after I refused to buy one there I didn't have them when I came. didn't have them when I came. More

Do not do business here. They blatantly lie about the value of your trade-in value, which is an absolute insult to your intelligence & business. I highly recommend going anyw They blatantly lie about the value of your trade-in value, which is an absolute insult to your intelligence & business. I highly recommend going anywhere else but to this dealership. Your time & business is worth more than how they will treat you. More

I've finally had it. I have been taking my 4runner there for over six years and in the past two years I have seen the dramatic decreases in the craftmanship of the work a I have been taking my 4runner there for over six years and in the past two years I have seen the dramatic decreases in the craftmanship of the work and their attention to detail. For the past 5 services I had them perform, I've needed to take my truck back for three of them. If you do elect to take your car or truck to them for service, plan to do a post-inspection before driving off. Also, know what services are due to prevent being sold unnecessarily ones. Reasons for my rating. -Had new wiper inserts installed. The tech did not tighten the bolt for the rear wiper and the wiper failed to fully retract potentially burning out the wiper motor. - Had front breaks replaced and they squeaked for months afterwards because they were not properly greased. -Being told I needed unnecessary services such as "pre-emptive" alignments and services that had already been preformed within the past 12 months. - Valve caps not being installed after getting new tires. - Being asked to come back because the tech left a tool under my hood. - -Missing key to wheel locks after a tire rotation. I've given them many chances because they are literally 5 mins from my house. However, I just bought a new truck and will drive an extra 30 mins to take it to a different dealer because I don't want them to lay a hand on it. More

I went in to get my 20,000 mile maintenance done at no extra fee under Toyota care on my 2021 RAV4. Right when I pulled in the guy told me that I needed an alignment. How would he know that just by barely extra fee under Toyota care on my 2021 RAV4. Right when I pulled in the guy told me that I needed an alignment. How would he know that just by barely looking at it? I asked him if that was part of the maintenance schedule and if the cost was covered. He said it’d be an additional $130. I had an alignment not that long ago, so lying to customers hoping that they’re gullible to steal their money is highly unethical. More