Toyota Direct

Looks like they may have the fairest prices in town and staff was also professional and courteous staff was also professional and courteous More

Poor communication. Basics on routine service not completed. Who knows what is actually completed? Deceitful Basics on routine service not completed. Who knows what is actually completed? Deceitful More

Had my oil changed here once. Will NEVER go again. The service mechanics/customer service were rude and condescending. Months later, I received a call saying it was time to schedu Will NEVER go again. The service mechanics/customer service were rude and condescending. Months later, I received a call saying it was time to schedule a service and I told them no, I would not be returning and get my vehicle serviced elsewhere now. A couple days later, I received an email with an appointment that they scheduled anyways. This has happened twice now and I am not scheduling appointments. HORRIBLE customer service trying to make an extra buck off women that they assume don’t know anything about cars. More

Most unprofessional dealership have ever dealt with. If you’re wanting to buy a Toyota I would find a different one. Use to be good years ago. But times do change. For this place it’s not for the better If you’re wanting to buy a Toyota I would find a different one. Use to be good years ago. But times do change. For this place it’s not for the better More

The service was horrible at service center, Chris seemed like he didn’t care about the issue I was having with my 2016 Chevy equinox. I explained that I was having a knocking sound coming from the engine an like he didn’t care about the issue I was having with my 2016 Chevy equinox. I explained that I was having a knocking sound coming from the engine and that I have the extended advanced warranty. When he called me 3 hrs after I dropped my car off and told me that I didn’t have an oil in it and that when the tech put oil in it stopped the knocking sound. He then went on to tell me that it was a known issue with 2016 Chevy equinox’s having issues with burning oil, and the PVC seal being damaged. He then submitted that to the extended warranty company knowing it was going to fail. The PVC issue is known with Chevy but it is due to pressure build up and can cause piston rings and can cause timing chain issues along with needing a new engine if the issue persists. However the tech never checked anything else saw the oil underneath the vehicle and said it’s a known issue and wouldn’t be covered by the extended warranty. The extended warranty covers mechanical issues, along with the engine and drive train. Now I am stuck with a vehicle I purchased 2 years ago with an extended warranty and they want to charge me $3000 to repair it. They will never get my business again and it was aweful. It should have been covered under warranty had they have done their job to see if any pistons or rods or timing chain was affected it all would have been covered. More

Bought a 2024 Rav4 LE. Transaction was smooth. Some minor misunderstandings about the final price at the beginning but they were all solved. Transaction was smooth. Some minor misunderstandings about the final price at the beginning but they were all solved. More

My experience with the staff at Toyota Direct on Morse Rd was super awesome. Although the staff is new but he's so collective with an honest precision. That made my day. Thanks graciously. was super awesome. Although the staff is new but he's so collective with an honest precision. That made my day. Thanks graciously. More

I leased 3 Highlanders from them and I don't qualify for a "Loyalty Rebate" of $1000. Does that sound fair? a "Loyalty Rebate" of $1000. Does that sound fair? More

I have purchased 2 cars and had both cars serviced by this dealership in the past 18 years. Up until a few months ago, I would have rated them 5 stars with a high recommendation. But now, I would rate th this dealership in the past 18 years. Up until a few months ago, I would have rated them 5 stars with a high recommendation. But now, I would rate them zero if I could, and I will NEVER trust my car to any of their dealerships again. I love Toyota cars, but the company itself and their "service" is now deplorable. I recently took my car in for regular maintenance and was charged $550 for an oil change (using regular oil, not synthetic as they always had before with my 122,000 milage engine), an alignment/rotation of tires, and cleaning out my AC system, which cost $235 out of my $550 bill. I had never had anyone at the dealership in the 18 years I'd went there mention that service. Two days later, I had a blowout of my front passenger tire on a busy roadway during rush hour. It's only by the grace of God I wasn't in an accident or killed. I took my car to Luke's Auto on Sinclair Road because I'd heard so many positive remarks on their service. They did a thorough inspection, drove the car and tested it out and came up with a complete list of what was good, what needed monitoring in the future what immediately needed repaired. They also included actual photographs of each damaged part on my while it was still on my car. The major problem was that the strut system needed completely replaced. The blowout had occurred due the strut spring breaking and puncturing the tire. Cost me $1300 for full replacement of everything. They also performed some other necessary work. Toyota had not mentioned anything to me about all these rusted or dangerous problems with my car. Do not trust your car to this dealership. They no longer know what the heck they are doing or just don't care anymore. Probably a bit of both. Goodbye Toyota Direct. More

Toyota direct are thieves I was not told any info about my car payment I purchased my car 2 weeks ago guess what it's broke down trying to get info from Sarah or perry is like changing a 2 years old diaper my car payment I purchased my car 2 weeks ago guess what it's broke down trying to get info from Sarah or perry is like changing a 2 years old diaper. I went to Toyota for a Nissan I was told keys are lost seriously what dealership has one set of keys???? Saturday I was left stranded in Newark Sarah nor perry cared it took many calls and screams to get a tow truck perry's answer you bought warranty seriously its been 2 weeks Toyota should be liable they sold me a bad car and lied about it they pray on the poor to get richer they are low life heartless people who like steal and cheat for A living please go to kia or ricart before your screwed like me!!!!! More