Toyota Direct

My wife and I went into the dealership to find out how to trade in her leased RAVE 4 or to buy it outright. Russell and the sales managers were there to help us with our decisions on my wife's car and event trade in her leased RAVE 4 or to buy it outright. Russell and the sales managers were there to help us with our decisions on my wife's car and eventually worked her into an affordable lease on a 2011. We were very happy with the selections shown to us and with the "deal" we made in order to move up to a 2011 Rave 4. While working with my wife, they also inquired if they could help me with my lease options on my 2007 Camry. Again they presented options and selections that surprised me. I ended up leasing a 2011 Carmy the same day. We were never pressured, were always treated with respect and as valued customer. We had dealt with another "local" Toyota dealership in the past (actually bought or leased 23 cars, all for my wife and 3 children, new and used cars in past 21 years) and do not think we ever have ever had the same high level of respect and end to end courtesy that we received from Russell and the Toyota Direct Staff. I will go back to Toyota Dierct for my next car. More

This is my second new car I have purchased at Toyota Direct and it was a wonderful experience. My salesman, Russell Doddroe, was not only very friendly, courteous and professional but he was very knowl Direct and it was a wonderful experience. My salesman, Russell Doddroe, was not only very friendly, courteous and professional but he was very knowledgable about the Toyota brand. He explained everything about the 2011 Toyota Camry I needed or wanted to know. He went out of his way to make sure I was taken care of by staying open late past closing time while I was test driving a car of another brand at another dealership. Russell and his son Derrek were so kind to drive me back to work the next day before I took delivery of the new car that day when I had no way of getting back after dropping off the rental car I was driving. What a pleasant surprise it was when Russell presented my shiny and prepped new Camry to me with a congratulations banner on the windshield along with helium balloons. I would highly recommend Russell Doddroe to anyone buying a car. More

My dad brought me to Toyota Direct 6 yrs and now 3 purchases later, I'm still a very happy customer. Randolph always takes great care of me and the rest of the staff are always very friendly and helpf purchases later, I'm still a very happy customer. Randolph always takes great care of me and the rest of the staff are always very friendly and helpful. I will never go anywhere else to purchase my cars! More

Everyone did a great job, and everyone was very friendly each time I was there. I stopped in prior to my purchase to get information on the cars I was interested in getting. I also stopped in at the maint each time I was there. I stopped in prior to my purchase to get information on the cars I was interested in getting. I also stopped in at the maintenance shop, and picked up the service information. I came back later that week on Friday and test-drove for 4 hours. I purchases my first new Camry. More

I was very very happy with my service advisor Steve and the way he took care of me and my service needs. He is very professional, knowledge, timely and friendly. I appreciate that he sat down with me and the way he took care of me and my service needs. He is very professional, knowledge, timely and friendly. I appreciate that he sat down with me and went over what service was needed after his team looked at my truck. He explained - in understandable terms - why the services were needed and prioritized them for me. I was very impressed with my service visit and will be back. I will recommend him and his team to my friends for their service needs. Thank you More

My husband researched and worked all the details out on-line through e-mail with Rich at Toyota Direct. I went and test drove the vehicle. Once we decided to get the 4-Runner, the paperwork was ready fo on-line through e-mail with Rich at Toyota Direct. I went and test drove the vehicle. Once we decided to get the 4-Runner, the paperwork was ready for me when I went to sign. This was by far the easiest and least stressed way I've ever purchased a vehicle. I even went back a few days later after I purchased the 4-Runner and Rich spend an hour with me going over everything I had questions about. He was great at working around my schedule! More

Rich, our sales contact, was great to work with and took good care of us. There was a communication issue regarding when we would take delivery of our vehicle, which is the reason for only the "good" ratin good care of us. There was a communication issue regarding when we would take delivery of our vehicle, which is the reason for only the "good" rating for overall experience. We purchased the vehicle on a Saturday but they had to do a dealer trade to get us the color we wanted, so they told us it would be available for us on Tuesday. I didn't hear anything further so I called them at 5 PM on Tuesday to confirm and was told it wasn't getting to the dealership until late that night. Our sales contact was off on Wednesday so we had to wait until Thursday to take delivery of our car. It wasn't the delay that was upsetting, it was the fact that no one called us to tell us we couldn't pick it up Tuesday evening. We were also told it was exactly the same as the vehicle we test drove, but in reality it did not have one of the options. Toyota Direct did install that option for us though at no additional charge, which was very nice and satisfying. More

This was the most pleasant deal i have ever made. We drove over 2 hours to get to this dealership and would do it again tomorrow. Every aspect of the transaction went very smoothly. Everything from a ti drove over 2 hours to get to this dealership and would do it again tomorrow. Every aspect of the transaction went very smoothly. Everything from a timely answer to my e-mail question to the signing of the paperwork, which they had ready the minute we arrived, was spot on. I would recommend this dealership to anyone looking for a new of used car. More

Did my homework on the internet, knew what I wanted and did not want any pushy salesperson. When I went to Toyota Direct and met Rich, I got what I was looking for. He asked questions and listened - did did not want any pushy salesperson. When I went to Toyota Direct and met Rich, I got what I was looking for. He asked questions and listened - did not tell me what I needed. Discussed what I need the car for and who would be driving. Agreed with me that the Highlander was the best choice, but would be glad to show me others if I was interested. I always felt that he was working for me and wanted at the end of the day for me to be happy with my purchase and my experience buying this car. More

Rich Greenberg Was An Amazing Guy To Work With When Purchasing My New 2011 Toyota Sienna!!! I highly recommend doing business with this dealership. Great people who will work with you to meet your ever Purchasing My New 2011 Toyota Sienna!!! I highly recommend doing business with this dealership. Great people who will work with you to meet your every auto need. I hope to return & purchase another car in the future!!!! More