Toyota Direct

I have been buying toyota's from Russell since 2002. He is alwaus helpful in finding the car I want, gets the best deal possible and always reenforces the value and quality of the new Toyota. I have now f is alwaus helpful in finding the car I want, gets the best deal possible and always reenforces the value and quality of the new Toyota. I have now found a new dealership with my new purchase & am looking forward to an exciting partnership. Thanks Russell Richard Barnes More

The short of this review - follow-up was freely offered and seldom executed. Paperwork was promised to be processed, only to discover that it was sitting on someone's desk (thanks, Jake.) Getting someone and seldom executed. Paperwork was promised to be processed, only to discover that it was sitting on someone's desk (thanks, Jake.) Getting someone to execute promised correspondence is a lost cause (thanks, Ryan.) The sales staff, however, was generally a good bunch. I really felt that they are let down by the way the back office operates. This was hands down the worst experience I have ever had buying a car, and I have purchased quite a few in my lifetime. I have never seen a dealership operate in such disarray. I will not be recommending Toyota Direct to my friends and family, but I will certainly be happy to share my experiences in great detail. -------------- Buying a car at Toyota Direct was unlike any I had ever experienced - this was due largely to the conditions in which I purchased it. While I can appreciate the hardships that those conditions represented, I nonetheless felt let down by the office staff in general. I was in the market for a Toyota Venza. I was very specific that it should be a black V6 with low miles, preferably certified. I wandered into the dealership during a summer power outage, so it was depressingly hot that day. Speaking with one of the sales reps, we were told that there would be an incentive to buy a car during the power outage, but they didn't have the car I was looking for at the time. I went home, and poking about on the Toyota Direct site, I found a Venza that fit the bill exactly. I emailed the online sales rep (Malek) and set up to meet the next day. With the power out, the staff set out to find the Venza on the lot (which took about 1/2 hour.) It generally takes several hours to purchase a car - with the power outage, the transaction took 2+ days. It required our running to the bank twice since the dealer didn't have internet access to process the loan paperwork. Malek and Rich were both very helpful in getting us into the Venza as soon as possible. My biggest gripe came from the promised incentive. Since we purchased the car during the blackout, we were promised a $250 gas card for our troubles. After 2 days in a hot dealership waiting around for *everything*, we felt that was a fair trade. We were told during the first week that we should start checking the mail. The second week, we were told that 'our name was on the list' and we should receive it soon. We figured that it wouldn't arrive overnight, but we began to become concerned when the 4th week arrived and we were getting the same 'check the mail and let me know if you got it' message was wearing thin. We had neither seen nor heard anything about the incentive until my wife decided to purchase a car from the same dealership. (I was, at the time, still recommending Toyota Direct to my friends and family.) After my wife bought her car, my incentive arrived in the mail. We were told that there was a mix-up at the general office, which had been corrected. I was more or less content, and considered the matter closed. The reason I'm not likely to buy a car at Toyota Direct again has less to do with my own experience, but with that of my wife. As I am the primary 'accountant' in the family, I appreciate timely responses and actions when expenses were involved. My wife was promised the same incentive I was when she bought her car, especially since she sat with me the whole time in the heat(during the power outage). She had allowed the dealership to secure the loan for the car, and the experience at the time was very positive. As did I, she worked with Malek and Rich to secure the Rav4 she had wanted. The problems came later, again with the office staff. My wife received her temporary tags and was able to drive the car off the lot. She did not receiver her title in the mail (as promised by Jake.) Upon calling him, she noted an accusing and slightly belligerent tone, whereas she felt that it was her fault for losing the title. There was also the issue with the bank loan. Jake had admitted that the paperwork that needed to be processed for the bank sat on his desk a number of days before he noticed it, and only after my wife had inquired about it. As of today, we have no paperwork or contact information about how to make a payment on the Rav4. She had to chase down her own title to register her car, and still have no information on how to make the first payment. My wife is less than pleased with the whole affair, to say the least. My personal experience was, I felt, not too bad. I certainly had smoother experiences purchasing a car, but end the end, I am happy with my car and the experience. I am wholly dissatisfied with my wife's experience, as it has upset her. And while I'm likely to express my positive experience, it's going to be coupled with her negative one. Update: 9/18/2012 Given the way these reviews are set up, I had hoped to speak with someone from the dealership and voice my issues that I and my wife have encountered with Toyota Direct. This, of course, turned out not to be the case. My final word on the matter - be very cautious when buying a vehicle from this dealership. Expect to be ignored repeatedly and being required to follow-up on your own. This dealership can not be relied upon to complete paperwork in a timely manner, submit forms as required (thanks, Jake) or return phone calls as repeatedly promised (thanks, Ryan.) I love my car - I chose the Venza over the Murano and have not regretted my decision. The sales staff were attentive and helped where they could. If I had it all to do it over again, I would not have selected this dealership to buy anything. More

We really dreaded going out to look at cars that Saturday as we've had some really bad experiences at dealerships in the past. We met Ivan Lambert in the lot and told him we were looking for a Rav 4 that wou as we've had some really bad experiences at dealerships in the past. We met Ivan Lambert in the lot and told him we were looking for a Rav 4 that would pull our little camper. He introduced us to the Limited Rav which had the tow package and plenty of power to pull our camper. He was very thorough in explaining all the features of the car. Ivan is very personable and came across to us as very honest and sincere and genuinely interested in our needs. He never made a promise he didn't follow through with and we are happy to recommend him to our family and friends. More

My Salesman, Perry Singh, has given me personal service for the last four cars I have purchased from him. I always feel like he has worked for me to give me the best experience in purchasing a car. He kee for the last four cars I have purchased from him. I always feel like he has worked for me to give me the best experience in purchasing a car. He keeps in contact with birthday and holiday cards. I just feel confidant in dealing with him. Melvin Jiles is the nicest guy in helping me get to know the controls on my new car. He was very helpful and patient in explaining the GPS, radio and how to set the dash visual information. I appreciated his help greatly. He advised that I could contact him anytime for help on anything that needed explaining on the car. I plan to continue to purchase cars at Toyota Direct for my wife and myself. I have also recommended two sons to purchase cars from Perry. More

I walked in to thi dealership wanting a new car but not so sure I would get approved for one. I was greeted as soon as I stepped on to the property. Melvin Jiles was the employee who helped me out and from so sure I would get approved for one. I was greeted as soon as I stepped on to the property. Melvin Jiles was the employee who helped me out and from the start, he made sure I got wanted. He helped find the right car at the right price. Mr. Jiles had so much paticence with me and I was so grateful. I walked into this dealership hesitant but walked out confident with a brand new car. I enjoyed my experience at this and I would recommend it to everyone. Any future cars I recieve will be from Toyota Direct! More

It was a great experience!! They were very fair and had my best interest at heart. Ivan and Matt did an excellent job!!!! THANKS ALOT! my best interest at heart. Ivan and Matt did an excellent job!!!! THANKS ALOT! More

I recently purchased a new scion from this dealer. Rich and Malek were beyond wonderful. Any and all car needs myself or my family has, I will be coming to see these guys! and Malek were beyond wonderful. Any and all car needs myself or my family has, I will be coming to see these guys! More

I am very pleased with my recent purchasing experience (Rav4) with Toyota Direct and Dave O'Brien. While the process was time consuming the outcome was well worth the wait. Everyone I encountered was co (Rav4) with Toyota Direct and Dave O'Brien. While the process was time consuming the outcome was well worth the wait. Everyone I encountered was courteous, friendly, and helpful whether it was directing me somewhere or just keeping me company while I waited. I was pleased with my trade in value and my "wheeling and dealing" (lol) and feel I got a great deal and of course...it's a Toyota! Dave kept me informed the entire time and even bought me a much appreciated A&W rootbeer! Which reminds me they have great popcorn and slushies in the waiting room. Dave helped me set up the bluetooth for my drive home and made sure I knew how everything worked - I'm looking forward to future service visits and new car sales! More

My husband and I went to Toyota Direct on a busy Sunday afternoon after seeing a Toyota Highlander on their website. We called before making the 2 hour long car trip to Columbus and spoke with Patti. She w afternoon after seeing a Toyota Highlander on their website. We called before making the 2 hour long car trip to Columbus and spoke with Patti. She was awesome about getting back to us when we called to ask questions and was even more amazing once we arrived. Although she was very busy with 2 other clients, she made us feel like we were still a priority. Patti also called to follow up to make sure we still loved our purchase. We loved her and we will be back to see her when we are ready to buy our next Toyota!!! We definitely recommend Patti if you're looking for a new vehicle. More

Casaundra, Kevin and Jake all made my car deal a great buying experience. Casaundra and Kevin worked very hard to complete a deal that worked for me but were not pushy. buying experience. Casaundra and Kevin worked very hard to complete a deal that worked for me but were not pushy. More