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Toyota City
Mamaroneck, NY
1,070 Reviews
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1,070 Reviews of Toyota City
March 26, 2015
Neil was Attentive and Helpful I drove up to Mamaroneck to purchase a new car because my other car was totaled, as soon as I walked in Neil introduced himself and proceeded to help I drove up to Mamaroneck to purchase a new car because my other car was totaled, as soon as I walked in Neil introduced himself and proceeded to help us get a new car. I already had in mind what car I wanted to purchase and Neil made the process very hands on and easy. More
by Sagebx
March 25, 2015
Neil Sarrubbo was great Neil was great to work with. He contacted me right away when I requested information about my purhcase and didn't try to "pressure" sell me. He pick Neil was great to work with. He contacted me right away when I requested information about my purhcase and didn't try to "pressure" sell me. He picked me up from the Airport and gave me a short tour. Service was quick easy and I was back on the road within an hour of closing. Great customer service. More
by Odis Parker
March 25, 2015
Dishonest I walked into the dealership with a written price quote for the purchase of my used Toyota from the dealership and a written price quote for the sale I walked into the dealership with a written price quote for the purchase of my used Toyota from the dealership and a written price quote for the sale of a new car by the dealership. The dealership would not honor the two quotes together. They would honor only one, not both. If I wanted them to honor the used car price, I had to buy the new car at about $3,000 above sticker (or finance at exorbitant rates). If I wanted them to honor the new car price, I had to sell the used car at $3,500 below their written quote. The salesperson said "we have to make our numbers somewhere." More
by Unhappy
March 08, 2015
Best Salesperson and Dealership around Mark Ellison Is not only an excellent salesperson , he took the stress and worry out of the purchase of a new vehicle. We received exactly what we req Mark Ellison Is not only an excellent salesperson , he took the stress and worry out of the purchase of a new vehicle. We received exactly what we requested and nothing less. He is the kind of person that will make you a lifelong customer. We will only use Mark in the future and follow him where ever he goes. I also want to note the management and finance team are also top class. DCH has given us the perfect car buying experience. Once you enter DCH you will look no further. Thanks again, The Taddeo's More
by AnthonyTaddeo
Employees Worked With
Marc Ellison
February 15, 2015
In the Process We purchased a new car here a while ago, and now are in process of replacing an older SUV and test driving their used cars, and assessing our needs ag We purchased a new car here a while ago, and now are in process of replacing an older SUV and test driving their used cars, and assessing our needs against what's available on their used car lot. We're not treated as being a return customer, but Matt has been extremely helpful to us with answers to our questions, and providing straight talk assessments about buying a used car. We'd recommend him. More
by Diogenes
Employees Worked With
Matthew Wojciechowski
February 12, 2015
Good luck trying to get them to return a phone call Have yet to get them to return my phone call after filling out a credit application to buy my 2012 Toyota Camry that I originally leased from this dea Have yet to get them to return my phone call after filling out a credit application to buy my 2012 Toyota Camry that I originally leased from this dealership. In December after leaving 3-4 messages after not hearing back from anyone, I had to go into the dealership to get any of my questions answered. It's now been over a week and my lease is getting ready to expire and I'm having the same experience all over again. How they are able to win awards for customer satisfaction is a mystery to me. My last three months of attempting to deal with them have been entirely unimpressive and completely underwhelming. More
by Boosmom
Employees Worked With
Finance
February 08, 2015
DCH should stand for - Don't Care, Hardly We've experienced ongoing bad service from DCH. In ascending order from nuisance to egregious bad service: 1) We've still not received audio control We've experienced ongoing bad service from DCH. In ascending order from nuisance to egregious bad service: 1) We've still not received audio control knobs that were missing from the 2nd row in the certified pre-owned car we bough. Neil Sarrubbo promised us we're get these in the mail but now it's been two months and nothing. 2) The finance department recently called us because TD Auto finance hadn't received our first payment? Why, because somewhere between DCH and TD they made some serious error, which DCH claims TD made. But we've not received a clear explanation of what went wrong and to day (weeks later) still not contact from TD either regarding the error. Despite repeated calls and emails to the DCH finance department, I've still not had the problem explained in full. Will a manager from DCH call and make good on the above? Doubtful. I've only dealt with one staff member who's on up and up. A salesman named Mike, who filled in for Neil was amazing. He went so far as to drop off car mats at our house after his work day had ended. Bravo to him. I fell bad that he seems to work in such a poorly run franchise. At one point during the final walk through before receiving the car, I pointed out some flaws to Neil. Remember, this is a certified pre-owned car we're buying. Neil response: "Well, it's a used car. What do you want?" Seriously? That's not an explanation you give a customer who's paying a premium for CPO car. Wildly unacceptable. In retrospect, we should've called off the deal then and there. Why didn't we? The price was good but I'd never do business again with DCH regardless of price. Worst service top to bottom. Just miserable. More
by Neveragain
January 31, 2015
Mike LaTerra: Best salesman I have ever worked with Hope to work with him again someday, wherever he is employed! Knew the merchandise, services AND that of the competition. I was fully confident in hi Hope to work with him again someday, wherever he is employed! Knew the merchandise, services AND that of the competition. I was fully confident in him. More
by moduff77
January 25, 2015
Bad C.S. Took 4 month to processes a VSA refund. The "Business Manager" wouldn't return calls or emails. When I took a day off of work and went in he told me " Took 4 month to processes a VSA refund. The "Business Manager" wouldn't return calls or emails. When I took a day off of work and went in he told me "Im busy today, come back later". I didn't leave until we filled out the form. He told me I would see the refund on the next statement, I didn't. I had to go directly to Toyota and they took care of it. More
by arthur92710
Employees Worked With
Luis Alvarez
January 13, 2015
Great Certified Car Experience Neil was friendly and helpful from the start. He didn't even get dishoveled when I test drove the car! From the beginning he was straight forward abo Neil was friendly and helpful from the start. He didn't even get dishoveled when I test drove the car! From the beginning he was straight forward about the car. The carfax information and ultimate pricing. I drove off the lot with the best car I've driven in years. I'm still having fun discovering all the neat features in the Prius C3. Now my husband wants to buy one! More
by Dr. I
