Toyota Chula Vista

Professional atmosphere, it's very good at communicating with customers. This is why I keep coming back. with customers. This is why I keep coming back. More

Very attentive and supportive advisor my car was ready on time and no issues, thank you on time and no issues, thank you More

Morning welcome was pleasant and efficient. Coffee bar was welcome. Never fond of waiting but it was a reasonable amount of time. I appreciated the TV remaining off especially from noisy news Coffee bar was welcome. Never fond of waiting but it was a reasonable amount of time. I appreciated the TV remaining off especially from noisy news stations. Other staff were pleasant. Especially the young man who checked me in and out. Also appreciated the car wash. Keep up the good work. See you next time! More

Mediocre communication and almost a month wait time on repairs. Said it would be ready on a wednesday and it was not ready until friday. repairs. Said it would be ready on a wednesday and it was not ready until friday. More

I had an extremely frustrating experience at Toyota Chula Vista with service advisor Elsy Chavez. I scheduled an appointment for two cosmetic services on my vehicle. A day prior to the appointment my advisor Vista with service advisor Elsy Chavez. I scheduled an appointment for two cosmetic services on my vehicle. A day prior to the appointment my advisor canceled saying that the person that was going to fix one on the issues wasn’t available and rescheduled my appointment. When I finally brought my car in, they only completed one of the two requested services, causing me unnecessary delays and inconvenience since she cancelled my first appointment for this exact reason. When she called me to let me know they were only doing 1 out of the 2 services, the advisor showed a complete lack of professionalism. Not only did she fail to apologize, but she also raised her voice and spoke to me with a rude, condescending attitude. Instead of addressing the issue calmly and respectfully, she became defensive and dismissive. Customer service at the front desk is crucial, and unfortunately, this advisor demonstrated lack of empathy, communication skills, and basic courtesy. I left the conversation feeling disrespected and completely dissatisfied with the service I received. Besides her lack of professionalism, Elsy Chavez needs to be trained on basic things like using the Toyota App. This app is free for the first year and after that you pay a monthly fee, I started paying the monthly subscription and during one of my appointments with her I expressed that I couldn’t do the linkage of the app and my car. She said she didn’t know how to use it and didn’t even try to get someone else to help me. I stopped paying the subscription due to this. Toyota Chula Vista needs to seriously evaluate who they have representing their brand at the front desk, because this experience has made me question whether I’ll return to this location in the future and this is where I bought my car 2 years ago. More

Siempre muy amables te muestran diferentes opciones y atentos a lo que quieras o te gustaría al hacer tu compra. atentos a lo que quieras o te gustaría al hacer tu compra. More

My advisor Carlos was very helpful and my car was ready in a timely manner in a timely manner More

Mario made the whole experience of my service quick and easy. I would definitely come back to this dealership for every scheduled maintenance. Enough Said. easy. I would definitely come back to this dealership for every scheduled maintenance. Enough Said. More

Great Costumer Service,Thank You to everyone en Toyota Care Service,everything was smooth and Fast. Especially Gratitude to Melissa Gracias por acelerar mi servicio., Sincerely Care Service,everything was smooth and Fast. Especially Gratitude to Melissa Gracias por acelerar mi servicio., Sincerely Maria Berenice Deras. More

Ronald (Ron) was attentive, helpful, patient and knowledgeable about the vehicle we purchased. He did not pressure us and easy going to work with. knowledgeable about the vehicle we purchased. He did not pressure us and easy going to work with. More