After visiting 5 different dealerships in San Diego, I finally ended up at Toyota of Chula Vista working with both Dave before my arrival and Paco upon arriving to the dealership. I could not have asked for a better car buying experience. Thanks to everyone there for making it a smooth process!

I had service done at Toyota and Enrique was a great service rep. My car was seen for wheel alignment and 40k fuel system cleaning. I really appreciate how Enrique explained what was needed and what it meant. I’m sure there is a specific name for the fuel system cleaning but since I don’t have my paperwork in front of me, my layman words will have to suffice. My car’s running beautifully and no more slight pulling to one side because of the alignment. Yay! Thank you, mechanics, Enrique, & Toyota.

Carlis was courteous, knowledgeable, professional and suggested ways I could save without compromising the integrity of the service.

Worse service process we’ve ever had at a Toyota dealership. Although we had a scheduled appointment, we waited in our vehicle for over a half an hour with no sign of our service advisor. We had another appointment and left the vehicle in line, expecting we would receive a call from the service department to discuss what our needs were. Received no call, but a text offering to purchase our car. I attempted to reach our advisor several hours later but was only able to leave a voice message. Next text we received at the end of day telling us our vehicle was ready for pickup.

I had a very poor experience with Jesús Salazar. There was a lack of communication on his part regarding whether my 2023 Tacoma was ready on 7/20/2026. Then today, 7/21/2026, I brought in my 2020 C-HR, and he made me wait a long time. He didn’t arrive at the scheduled appointment time, and I ended up having to fill out the service form myself so I could leave the car there and get to work. I understand that unexpected situations can happen, and I don’t mind delays as long as there is good communication. However, during both of these visits, I did not receive good customer service. Unfortunately, both appointments were assigned to the same service advisor.

Great customer service and high quality. All is great!… great great great great great great