Toyota Chula Vista

I took my Corolla in for a service and left it with Service Manager Carlos Carrillo and informed him that I need it back by 12 pm due to a doctors appointment that I had at 1 pm. He assured me that it Service Manager Carlos Carrillo and informed him that I need it back by 12 pm due to a doctors appointment that I had at 1 pm. He assured me that it would be finished by then. At 11:55 he texted me that the car was ready and that I could come and get it, but he was going to lunch at 12. No other instructions. There was no way that I could get to the dealership in 5 min. but I knew from past experience anyone could pull my paperwork and check me out.gone. I showed upat 12:15 and sure enough he was gone. I asked another manager who could check me out and he said anyone but he himself was going out to lunch, so I walked down to another service manager. That manager said "Oh, I can't do it because I don't have access to his computer." None of the men next to him offered to check me out. I waited 50 min.at Carlos's window when someone else showed up looking for him. She asked it someone else could check her out and the lady next to him said she could and she did. I was flabergasted. I told I had asked some other agend at the end and he said he could not help me and now I had missed my doctors appointmennt. This young lady went to his desk, pull out my paper work,, (NEVER LOGGING ON TO HIS COMPUTER!) and checked me out. It was 1:15 and Carlos was STILL not back from his 1 hour lunch. This type of service and accountability is unacceptabable. Carlos should have called me around 11:30 and said they are working on your car, so you can head down shortly because I am going to lunch at noon. No courtesy whatsoever. Thanks for making me miss a doctors appoint I have waited 3 months for. I doubt I will be back to Chula Vista Toyota. More

They’re very professional and friendly. Their work is satisfying and done in timely manner. Thanks to Kevin for taking care of my car and being polite. Their work is satisfying and done in timely manner. Thanks to Kevin for taking care of my car and being polite. More

Mario Carrillo gave me an excellent customer service at the Toyota of Chula Vista,Ca.I highly recommend him to get a raise in his job well done.He is a hard working man. the Toyota of Chula Vista,Ca.I highly recommend him to get a raise in his job well done.He is a hard working man. More

I had a great experience at Toyota Chula Vista. Marco was incredibly helpful, warm, and professional throughout my visit. He took the time to address all my questions thoroughly and made sure I fel Marco was incredibly helpful, warm, and professional throughout my visit. He took the time to address all my questions thoroughly and made sure I felt comfortable and informed every step of the way. The level of customer service I received was excellent, and it truly made a difference. I really appreciate the care and attention shown, and I highly recommend this dealership—especially Marco—for anyone looking for outstanding service. More

Awesome service! Javier Aguirre took care of all my truck needs. Great communication and friendly environment. Javier Aguirre took care of all my truck needs. Great communication and friendly environment. More

almost got to the price but i must admit they gave it their all considering my stats their all considering my stats More

A representative called me informing me of a special on an oil change. I scheduled an appointment but when I arrived, I was told I didn’t qualify. They gave me the oil change anyway. Also they informed me an oil change. I scheduled an appointment but when I arrived, I was told I didn’t qualify. They gave me the oil change anyway. Also they informed me of a recall but they never notified me about it by mail. By law, manufacturers are required to notify registered owners of safety recalls via mail. The experience felt a bit confusing and inconsistent. More

I am working with this dealership for many years I am very happy with them very happy with them More

Paco helped us get the car that we wanted. One of very few delearships who doesn’t put market adjustments on their OTD price. They matched the carmax appraisal with no issues, they were transp One of very few delearships who doesn’t put market adjustments on their OTD price. They matched the carmax appraisal with no issues, they were transparent with their pricing. The entire process only took us less us than 2 hours. We would recommend them to friends and family. More

I’ve been going to this dealership for 5 years now and have always had a good experience. They get me in and out and I feel confident they always do good work. have always had a good experience. They get me in and out and I feel confident they always do good work. More