Toyota Chula Vista

Mario my service rep was awesome! The perfect balance of respectful professionalism and casual cool. A good communicator and fellow Dodger fan her in San Diego. The perfect balance of respectful professionalism and casual cool. A good communicator and fellow Dodger fan her in San Diego. More

Super good service, happy to get back for the next service! Thank you for the Uber service and drinks available for waiting. service! Thank you for the Uber service and drinks available for waiting. More

Subject: Feedback on Recent Service Visit – 2026 Camry XSE Dear Service Manager/Dealership Team, I am writing to share feedback on my recent service visit regarding my 2026 Camry XSE (521 miles). Th XSE Dear Service Manager/Dealership Team, I am writing to share feedback on my recent service visit regarding my 2026 Camry XSE (521 miles). The right rear tire (Bridgestone 235/40R19 EL440) developed a bubbling leak. While I understand tires are not always covered under warranty, I was disappointed with how the situation was handled. The replacement tire cost was $370 plus $35 labor, which is significantly higher than typical market pricing for this exact Bridgestone model. An alignment was recommended at only 521 miles, which felt unnecessary for a brand‑new car and added $160 to the bill. The entire process took four hours, which seemed excessive for a single tire replacement. This experience left me feeling that upselling was prioritized over customer care. As a new Toyota owner, I had hoped for a more supportive and fair approach, especially so early in ownership. I encourage the dealership to review pricing practices, avoid recommending services that are not clearly necessary on new vehicles, and improve efficiency so customers don’t spend half a day on routine issues. Sincerely, Steven Davis More

Tricky liars Very unprofessional Reception guy very rude Service advisor Vanessa a liar tries to push unnecessary service rude Service advisor Vanessa a liar tries to push unnecessary service More

They were very helpful and guided me throughout the whole process during the time my car was getting serviced. process during the time my car was getting serviced. More

Service advisor was pleasant and had good communication. Plus she offered additional services but wasn't pushy. Service was thorough for an oil change and fast. Plus she offered additional services but wasn't pushy. Service was thorough for an oil change and fast. More

Waited over 45 minutes in the check in line, was told multiple times that someone would be with me in 5 minutes, everyone behind be was checked in, I had to ask how to exit and cancel my appointment befo multiple times that someone would be with me in 5 minutes, everyone behind be was checked in, I had to ask how to exit and cancel my appointment before someone came to help. I was also told my vehicle needed an alignment, I asked for the before readings of the alignment just to find out it wasn’t even for my vehicle, if I didn’t ask to verify it they would have gladly charged me for a service that was not required More

Good service took very good care of what was needed for my vehicle and help with any other issues. my vehicle and help with any other issues. More

My over all experience with my service tech was great! Although the timeline for the over all warranty work was far too long (three weeks). From looking at it to pick up. And the dealership could have d Although the timeline for the over all warranty work was far too long (three weeks). From looking at it to pick up. And the dealership could have done better to keep me informed. Also not have a rental offered by the dealership throughout the process possed a huge inconvenience. Most dealerships offer courtesy/rentals during the warranty process. Not to mention when I picked up my vehicle for the repairs I had to bring the vehicle back because the switches and mechanism were not programmed properly. So even though yes it was repaired, it still was not functioning how it should!! For three weeks worth of work that was 100% not acceptable. More

First maintenance check done here in Chula Vista. It was easy to schedule appointment, .the service was excellent and the staff are friendly. It was easy to schedule appointment, .the service was excellent and the staff are friendly. More