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Toyota Chula Vista
Chula Vista, CA
135 Reviews
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Showing 135 reviews
January 16, 2025
I strongly advise against buying from Toyota of Chula Vista. The salesperson lied to me from the start, selling me a defective car and providing no real warranty, which is unheard of. They try to convinc Vista. The salesperson lied to me from the start, selling me a defective car and providing no real warranty, which is unheard of. They try to convince customers by saying their warranty covers everything, making you trust the paperwork. But once a problem arises, you realize that the warranty is just a piece of paper that covers very little, while they’ve already taken your money. Only two days after purchasing the car, it had issues, and when I brought it back, they refused to cover it under warranty. The lies and shady tactics from the staff were unbelievable. The management, including Sebastian, was no better, refusing to take responsibility for their mistakes. I planned to pay out of pocket for repairs, and even though the initial estimate was $2,500, the cost ended up being over $3,200. They told me it would take two days, but they held my car for more than two weeks, giving me excuse after excuse. The service advisor Kevin Laguna was just as bad, completely untrustworthy. These people are scammers, and I wouldn't trust them with a toy, let alone a car. Stay away from this dealership if you don’t want to be deceived and ripped off. More
by mustafa.alamy
Employees Worked With
devin laguna / and the manager Sebastian
January 13, 2025
I bought my vehicle here and salespeople were amazing, however the issue is with the service department. I been coming here since I bought my car, and feels like it keeps getting worse. Example, I we however the issue is with the service department. I been coming here since I bought my car, and feels like it keeps getting worse. Example, I went there for a simple oil change / tire rotation, it took four hours when I was quoted three or less, and I finally got it because I asked why it was taking so long. I never received a message or told of the delay until I ask, that is simply bad customer service and could had save me the headache. I do not intent to return due to that, I am considering buying another vehicle, but not from this dealership after that last experience. More
by Walter
Employees Worked With
Sergio / service department
January 12, 2025
This is my second time dealing with the "Lady Boss" and again she’s always very accommodating and very professional. I highly recommend this dealership to everyone and the “Lady Boss”, I very much appreci again she’s always very accommodating and very professional. I highly recommend this dealership to everyone and the “Lady Boss”, I very much appreciate all your hard work and the way you treat your customers is beyond expectations. Thank you so much! More
by brandoaquino
Employees Worked With
Celia Tapia
January 12, 2025
I like to bring my car to this place because I don’t waited that long for my car to be done for the service as promised. I also like the advisor handling the service of my car. waited that long for my car to be done for the service as promised. I also like the advisor handling the service of my car. More
by shirrobaby
Employees Worked With
Elsy Chavez
