Toyota Chula Vista

It was an excellent experience, very nice establishment to wait for while your vehicle is serviced. Very friendly and welcoming staff and my service advisor Olaf was outstanding, I recommend you book your to wait for while your vehicle is serviced. Very friendly and welcoming staff and my service advisor Olaf was outstanding, I recommend you book your appointments with him. More

My advisor Mario is excellent. Tells you straight up and always comes through with expectations of services needed Tells you straight up and always comes through with expectations of services needed More

Roberto was truly amazing in helping me find the vehicle I wanted. I came in multiple times over the past three weeks and he stayed very patient with me! If you want a new car Roberto Castillo is your guy! I wanted. I came in multiple times over the past three weeks and he stayed very patient with me! If you want a new car Roberto Castillo is your guy! More

Great service the employees very friendly helpfu the dealership clean the salesmen very knowledgeable humble. dealership clean the salesmen very knowledgeable humble. More

After a hold, the parts person answered. I described the parts I needed and he did not understand and he hung up. He must have a good job security. I described the parts I needed and he did not understand and he hung up. He must have a good job security. More

I don't normally leave a review good or bad and actually give establishments a chance since we are not perfect, but I have two terrible experiences at this dealership and felt that I needed to share this ti give establishments a chance since we are not perfect, but I have two terrible experiences at this dealership and felt that I needed to share this time. First experience I left my car overnight to have routine check up oil change and tire rotation etc. Dropped it off after work and the next day I went to pick it up returned home when I opened up the trunk to put something in it there was a ski mask and baseball? WTH!!! So next morning drove back spoke with the service manager and they removed them, but no explanation or apology, makes me wonder where my car had been? Dealership did not securely locked it up and usedy car? Second incident I found a car online that I was interested in buying, printed the info with vin # and drove to the dealership was told that the car was not delivered to them yet, asked if I wanted to reserve the car by Roberto Vasquez and I said yes, filled out a reserve form signed it and was told it would take about 2 weeks before arrival so I left in anticipation of getting a new car. Less than a week later on afternoon of July 4th I received a text letting me know that the car had arrived and can I come in now? I told him it's the 4th of July and I'm not in town. Then Roberto called me and said he could send me the paperwork to virtual sign for the sell of the car. Our policy is you only have 24 hours after notification to come and get the car. He said they had been trying to get a hold of me, but had the wrong number? Really I filled out the reserve paperwork and I wrote down my number correctly and I received the text and you called me? I'm sorry this is dishonest, this was a cash sale and I don't blindly sign or buy anything without a test drive and being 100% happy with it, especially a big ticket item. All I had was a flyer on the car, there wasn't even a hybrid or Rav4 on the lot to test drive. I was then asked when I could come to dealership and I said 630pm next day since I work and we ended the call on that note. The next day I left work early, showed up with anticipation of buying the car after seeing it and test driving it. I was told they sold it the day before. Wow just wow, no notification that this happened, I was beyond angry, I'm a critical care nurse and arranged to leave the hospital early and they sold the car I had signed to reserve! Roberto gave me all kinds of explanation saying his manager released it and he spoke with the general manager as well but could not do anything about it and he's sorry. He can reserve another car exactly the same for me. Toyota sold the car and not even the courtesy to let me know. I signed with good intentions of buying it, left patients who needed me to make sure I made the deadline. He said give him a week to make it up to me (he was custom ordering a car with everything I wanted) and he'll throw in some extra gifts etc. I left without the car I reserved and it's been over 2 weeks and I have not heard back from the Chula Vista dealership on Maine Street. Customers beware of shady dealings and customer service. Poor customer service...shady, deceitful, untrustworthy...BEWARE!! More

Worst dealership customer service I have experienced anywhere in San Diego. I made an Appontment for a basic oil change I got there 15 min early they told me 2 hrs. The time passed I was waiting I the l anywhere in San Diego. I made an Appontment for a basic oil change I got there 15 min early they told me 2 hrs. The time passed I was waiting I the lobby no one updated me so I went back to counter and my car had not even been started. I ended up leaving 5 hours after I checked in. I asked to speak to a manager or supervisor and somehow not 1 supervisor was available to speak to me and no one has reached out yet. Not only did they make me miss a whole day of work I had to pay extra for day care because I only planned on being there for 2 hrs specially with an Appontment. Everyone take your business elsewhere I’ve been a customer since 2015 have bought 2 cars from there but they are no longer a reliable trustworthy dealership and obviously does not care about their customers More

I took my car to the dealership for a 30K mile service and alignment and I noticed that both front and rear driver side wheels got damaged (curbed). I just got both of them redone not even a month ago. F and alignment and I noticed that both front and rear driver side wheels got damaged (curbed). I just got both of them redone not even a month ago. FYI Inspect your car before and after leaving the dealership More