Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Chula Vista
Chula Vista, CA
66 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 66 reviews
April 28, 2022
Purchased a used vehicle with the check engine light on and they wanted to charge me $1,000 to fix it. The vehicle was sent to an independent repair shop instead of their own mechanics. An oil change wa and they wanted to charge me $1,000 to fix it. The vehicle was sent to an independent repair shop instead of their own mechanics. An oil change was performed before I purchased the vehicle with the wrong grade of oil being used. Mario was the service advisor and if you feel like being abused verbally go see him. This attitude permeates throughouy the whole dealership. I am happy to add to the low rating of this dealership and their service department if it helps somebody else. They all need to take a customer service class so they understand what customer service really is More
by Dianasaxon11
Employees Worked With
Mario Carrillo, Jose Naranjo
April 07, 2022
COVID price gouging. We came to buy a new hybrid, and they informed us there's a hybrid available. Still, there's a mandatory 2k worth of add ons on all vehicles sold. Wh We came to buy a new hybrid, and they informed us there's a hybrid available. Still, there's a mandatory 2k worth of add ons on all vehicles sold. When we began the discussion of price and payments, the manager called the salesman for a whole team meeting. When he returned, he started being vague about the price and payments and ended our session abruptly. Be wary of the smiling faces of these salespeople, they're not there to help you, and they will waste your time. More
by Ashley Williams
Employees Worked With
Roberto Vazquez
February 19, 2022
CUSTOMER NUMBER #17222 I have a Toyota Highlander 2006 and my wife bought a 2020 Prius from Toyota National City. We have always received excellent service there. I mistakenly set an appointment for Toyot and my wife bought a 2020 Prius from Toyota National City. We have always received excellent service there. I mistakenly set an appointment for Toyota Chula Vista for 8am Saturday Feb 19th, 2022 and arrived at about 7:30am. I was officially checked in at 07:43 am. Advised the reason I was coming in was due to a brake actuator issue that Toyota has been aware of since April 19th, 2016. This addendum to the Warranty Enhancement Program -ZG1 states that it was extended to 10 yrs or 150,000 miles. I waited until 10:25am before I was even offered the diagnostic scan. I was provided a quote by Ricardo Liizarraga of $3659.73 due to it being a brake actuator replacement and a replacement of front brake pads and rotors. When confronted with the information regarding the known issues involving this part I was informed that my vehicle was not covered. When I purchased the vehicle in 2020 I completed a brake job that is now worthless due to needing replacement. After waiting almost 3 hours to get a response regarding what work needs to get done I am informed that I will be responsible for the total amount. I was upset and informed that I had been waiting so long and got yelled at by the representative informing me that he quoted me a time of noon. I informed the rep earlier that I was not leaving the vehicle there and would be waiting. I then asked to speak to a manager regarding this issue. The representative then leaves for another 15 minutes and the manager, Manny Cavazos comes by, looks at the screen, says it isn't covered and then walks away. I ask for his card, he gives it to me and then leaves again. I went to the customer service desk to ask to speak to another manager that will actually give me the time of day and I am referred back to Manny Cavazos. I am informed that the front desk may have another option so I proceeded to them. I wanted to speak to another manager regarding my warranty issue and the fact that I was charged a service fee with no work performed. No managers were available the only other manager in the building was the finance manager who I was told had 3 customers waiting. I was informed that the only person I can speak to regarding invoices from the service dept is Manny Cavazos. I return to the service department to once again speak to the manager who blew me off only to be informed that he was out to lunch. It is now 12:07 pm and at this point I just want to leave. A representative who was wonderful processed my $160.00 fee for a code scan and got paperwork out to the lot porters to get my car. I had to sign a waiver stating that I was informed the vehicle is unsafe to drive after coming into the dealership with documentation in hand regarding the specific issue from Toyota. I FINALLY left the dealership at 12:31pm with a vehicle that is now worse for wear. driving to the dealership the issue was present but working. I don't know if the brake lines were bled without my authorization but on the drive home the vehicle was locking up with every press of the brake. DO NOT WASTE YOUR TIME OR MONEY!!! I AM A DISABLED VETERAN WHO WAS SHOWN NO RESPECT OR UNDERSTANDING WITH MY ISSUE. DO NOT DO BUSINESS WITH THIS DEALERSHIP UNLESS YOU WANT TO BE DISRESPECTED, HAVE YOUR TIME WASTED, AND SPEND MONEY FOR NO WORK DONE More
by parsonsaaa
Employees Worked With
Manny Cavazos service dept manager and Ricardo Lizarraga
December 30, 2021
I when for may first service 10:30 am and they push me away not time to take care of your truck I please ask for help to find a way to do the service and they told me to came back next Monday by apoiment away not time to take care of your truck I please ask for help to find a way to do the service and they told me to came back next Monday by apoiment only today is Thursday Horrible costumer service !! Finally I call Mossy Toyota and they take care of my truck by walk in !! My question is where is the costumer apreciation of Toyota Chula Vista I live couple block from there !! More
by capicchiocapo
Employees Worked With
He said his name is Mario but not sure no name i
November 18, 2021
On Thursday November 11, 2021, I contacted by phone, the service department of Toyota of Chula Vista at (619) 591-0900 ext 3 for the purpose of inquiring into the cost for an automatic transmission fluid ex service department of Toyota of Chula Vista at (619) 591-0900 ext 3 for the purpose of inquiring into the cost for an automatic transmission fluid exchange for a 2017 Toyota 86 TRG. The charge for the fluid exchange service to my vehicle performed by Toyota of Chula Vista as declared over the phone to me was at $349.95 which I considered a little high but agreed to. The appointment to bring my vehicle in for the fluid exchange service was scheduled for the following day, Friday November 12, 2021 at 11:30 AM. The estimated time that was stated to me for the fluid exchange was approximately 1-½ to 2 hours or completed by no later than 1:30 PM. On Friday November 12, 2021 at 11:30 AM, as scheduled, I presented my vehicle to service advisor 792-Munoz as mentioned and identified in the work order and three page invoice #342983 dated 12NOV21 for an automatic transmission fluid exchange. 792-Munoz presented me with a preliminary one page work order for the total amount of $349.95 which was the same as the phone quote as mentioned above. Vehicle mileage was at 64,306 miles. 792-Munoz then stated that the time to complete the work was now changed and set to be completed between 2:00PM and 2:30PM or approximately one half hour to one hour more than the original estimate by phone. Over an hour past the the declared completion time declared by 792-Munoz at 2:30PM, I informed 792-Munoz at 3:15PM, that I just had to cancel a previous 3:30 PM scheduled appointment because I still had not received my vehicle which was to be completed by 2:30PM. I requested of 792-Munoz to check the status of my vehicle. After a few minutes, 792-Munoz told me that it would be another 15 minutes. Over 1 hour later, around 4:30PM or two hours after the schedule completion time or about 5 hours after I presented my vehicle to Toyota of Chula Vista at 11:30AM for a automatic transmission fluid exchange, 792-Munoz told me that my vehicle was now ready. 792-Munoz then presented me with an increase invoice amount of $397.13 or $47.63 more than the agreed phone quote of $349.95 or the work order quote also of $349.95 presented earlier at 11:30 AM to me by 792- Munoz when Toyota of Chula Vista accepted my vehicle for automatic transmission fluid exchange. Additionally, my vehicle was not washed as the invoice therein states. The Toyota of Chula Vista invoice states a value of $15.00 for a wash that does not include the complete removal of bird droppings, tree sap, or bugs. There is no mention of cleaning or vacuuming the interior of the vehicle. I would mention that the car wash I go to washes and waxes the vehicle including the complete removal of bird droppings, tree sap, or bugs and cleans complete, all the interior and exterior of all glass windows - vacuums the interior - cleans the dash for the amount of $14.99 plus tip. There was no response from 792-Munoz when I questioned the reason for the extra charge and why my vehicle had not been washed. I repeated for the second time and again asked 792-Munoz the reason for the extra charge and my vehicle not being washed. 792-Munoz response was to advise me that my keys were in the car. I paid the exaggerated bill and left. The invoice also implies that I denied work that was recommended by 792-Munoz which included as per the invoice : 1 - Alignment 4 wheels was performed 373 miles ago on June 24, 2021 2 - EFI injector 3 - Cleaning throttle body 4 - Cabin air filter I would strongly state that I had no conversation with 792-Munoz regarding the listed items of 1 , 2 , 3 , 4 as mentioned above. In fact I have no idea what a EFI injector is or what is involved for cleaning a throttle body to make a decision for denial as professed in the invoice by 792-Munoz. Regarding the Alignment 4 wheels, the record will show that was performed by Toyota of Chula Vista on June 24, 2021 at 63,933 miles when I had an oil change 373 miles ago on Invoice # 318025 and rotate tires - set tire pressure - for the cost of $118.28. Little expensive for a small engine oil change. Regarding Windshield Wipers. All I did was to ask 792-Munoz the cost of the wiper blades. 792-Munoz cited $93.00 which I thought was a little expensive. The set of 22" drivers and 20" passenger blades can be purchased for $42.31. After my experience with Toyota of Chula Vista Service Department, I contacted the service department by phone of several Toyota Dealers in the San Diego area regarding the cost of transmission fluid exchange for my vehicle and required service time that varied as follows: QUOTED COST ESTIMATED TIME ______________________________________________________ Toyota Dealer #1 - $249.95 3 to 4 hours Toyota Dealer #2 - $280.00 2 to 3 hours Toyota Dealer #3 - $259.95 2 to 3 hours Toyota Dealer #4 - $229.95 3 to 4 hours Toyota Dealer #5 - $229.95 2 to 3 hours ______________________________________________________ Average Cost and Time: $249.96 2.4 to 3.4 hours Toyota of Chula Vista cost and time: $397.13 5 hours After reading the numerous Yelp reviews on Toyota of Chula Vista Service Department, I found very little if any positive reviews. Most were very negative. I would think with the history of this poor record, the management or Customer Service of Toyota of Chula Vista would attempt to correct the problem rather than to make pointless, ongoing and continued unaccomplished excuses to the complainant / consumer / customer. I might be handicap and going on 85 years of age but I can tell when I am being taken for a ride, ...not in a TOYOTA but by TOYOTA. ...... Have a nice day. More
by rickattom
Employees Worked With
792-MONOZ
June 12, 2021
Horrible dealership, take long to respond. Filled out credit form an it never got ran. Worst dealership I have ever dealt with. Would never recommend buying off them credit form an it never got ran. Worst dealership I have ever dealt with. Would never recommend buying off them More
by Coby
Employees Worked With
Giovanni
January 28, 2021
BUYER BEWARE. Go somewhere else. These people are not to be trusted. In November I purchased a used Minivan for my business. While I'm aware of the inherent risks of purchasing a used car (I worked in the be trusted. In November I purchased a used Minivan for my business. While I'm aware of the inherent risks of purchasing a used car (I worked in the car business for 10 years), I purchased it from a dealership instead of private party or an auction, hoping that the car would have been checked over thoroughly before being put on their lot. I was wrong. Within days the check engine light came on. Two weeks later, it wouldn't even start. It needed a new fuel pump switch. Now a month after that and the check engine light comes back on as well as the oil change light. Within 60 days and less than 500 miles that I've put on the minivan (most of those miles have been taking it back to them because I live over an hour away) it has needed a fuel pump switch, oil change and now a catalytic converter, which they want to charge me at least $1000 for. They obviously did NOTHING to this car before sticking it on their lot and taking my money. Dealerships like this give all the others a bad name. I gave them plenty of opportunities to fix this before writing this review. My husband spoke to everyone from the sales managers to service directors. My advice, don't buy anything here, don't service your car here. Their customer service and all around moral decency is atrocious. More
by theresakudrle
Employees Worked With
Julian Salgado, Wilson Chua , Manuel Ceballos, Alfonso Figueroa
April 11, 2019
Very poor service I got pissed off of waiting, been here 9am and advisor Joseph told me till 11to 12 noon, when I check my car it’s still parked undone, The advisor is I got pissed off of waiting, been here 9am and advisor Joseph told me till 11to 12 noon, when I check my car it’s still parked undone, The advisor is not there and the other check and help me find out what’s going on. it’s 1:50 pm now and now they told me to wait for 45 mins more. Please don’t tell times which is so far from the truth and updates your customer. More
by Frustrated2019
Employees Worked With
Joseph
January 29, 2019
Poor customer service I had an appointment for oil change service at 11:30am. I got there at 11:20 and was accepted as scheduled. The car was promised to be ready by 1:30pm I had an appointment for oil change service at 11:30am. I got there at 11:20 and was accepted as scheduled. The car was promised to be ready by 1:30pm. At 1:30pm the car was not ready. To my question I was toled that the mechanic is working on it. At 2:30 I asked again and was told that they haven’t started working on the car. I asked to speak to the manager but he was not available. At that point I could not wait anymore and had to take the car unserviced after waiting over 3 hours for nothing. Infortunately I had to go to Shel and they did it without appointment and got the car serviced and well washed I 30 minutes. More
by Mbad
Employees Worked With
Mario
June 19, 2018
Poor Service I bought my car here in March of this year and returned two months later because the lock on my driver door stopped working. They fixed this for me un I bought my car here in March of this year and returned two months later because the lock on my driver door stopped working. They fixed this for me under warranty. I noticed when I picked my car later that afternoon that, the window tint in the front corner had been scratched, I know from them removing the window. I notified my service provider immediately, and he without question said they would get that taken care of (which is already shady to me). However, I would have to wait an entire month to be scheduled with the tint provider. I patiently waited until my scheduled date. I brought my car in, taking additional time off work to do so. I was informed no loaner car would be made available to me because this was a 'good will' fix and that they probably did not even cause the damage to my window. I asked to speak with the manager, and he told me the same thing. "The probability that they scratched your tint isn't likely, but since you bought the car here, I am doing this out of goodwill, we don't provide loaner cars to anyone here. I can only offer you a discounted rate if you would like to rent a car. No car dealerships give out loaner cars unless they're luxury, like Lexus or Mercedes, but you're obviously paying more for their cars..." is what he told me. He made me feel like he was doing me a favor. I felt talked down to, mistreated, and not a priority as a woman and as a customer. I felt discriminated against as an Asian woman asking for a request. There was no explanation of anything. I was nothing but cordial and just wanted a car for a few hours to get to work and back. The shuttle that I took home last time dropped off three other people and me last, even though I was probably the closest, for a commute that took almost an hour. I am extremely unhappy with service here and will be taking my service elsewhere from now on. More
by TTP
Employees Worked With
israel duron, jose
