Toyota Chula Vista

Too expensive. Poor job. I needed some electrical job done on my car. I went to this dealer to get an estimate. They said the job and parts will cost me more than 1k. I though I needed some electrical job done on my car. I went to this dealer to get an estimate. They said the job and parts will cost me more than 1k. I thought it was super expensive taking into account the parts go around $400 total. There is a 600+ dollar difference for just labor. After my 4 hour visit just to check my car, I got my car back and went home. I was driving for about 5 minutes on the highway when I heard banging noises on one of my wheels. I pulled over and found cables hanging from my car with a whole black duct tape attached to one of the ends of one of the cables (yes, a whole black duct tape). I also found part of the plastic around the wheels not assembled correctly after the mechanic(s) opened it to check it. I couldn't believe it! I will recommend people to do a better research regarding their cars. It is a good idea to have a second opinion. To the people that works at this dealer, please make sure your staff doesn't charge more than needed regarding labor. It is not rocket science (for the most part). Also, make sure your mechanics know what they are doing. I was lucky the tape didn't get stuck in my car's tire and that also didn't hit any other drivers with it on the road. More

Dishonest I took my Tacoma in to get my door handle fixed, it could not be opened from the outside. I left my truck and walked to work which was convienantly cl I took my Tacoma in to get my door handle fixed, it could not be opened from the outside. I left my truck and walked to work which was convienantly close by - this is the only reason I went to a dealer against my better judgement and experience. After a couple hours they called me and said after inspection they determined it was a certain part and it would be over six hundred dollars, I immediately said do not do it. Next the representative said he could do something about the estimate, he did some recalculating and gave me a discount of $150. I reluctantly said go ahead and said thank you and goodbye. I instantly felt buyers remorse. Another couple hours went by and I received a voice mail saying the job was done and there was good news, the diagnosis was wrong and the price was now only $268. After analyzing what was said in the voicemail it was clear that the initial estimate was given without really inspecting the door as stated. I feel I was lied to from the beginning and only out of pure luck walked away with a reasonable fee. I used a dealer for this repair only because I was urged to do so by family and friends and convenience, from now on I will listen to my instincts and never again go to a dealer for repairs. More

Excellent service Ernie, an amazing Sales rep, made our trip very easy. Everyone in the dealership was very friendly. He was very understanding to our needs and request Ernie, an amazing Sales rep, made our trip very easy. Everyone in the dealership was very friendly. He was very understanding to our needs and requests and we really appreciated that service. Not to mention we got a card in the mail from our sales rep and that was that extra flare and whats going to keep me returning for my needs. More

Great experience I used the Internet dept for an advertised lease. I have purchased and leased cars before and this was, by far, the best experience. I was in and out I used the Internet dept for an advertised lease. I have purchased and leased cars before and this was, by far, the best experience. I was in and out in less than two hours. More

No Pressure Sales Experience Enjoyed working with Alex and Ruben this past Saturday. They made the whole experience painless and stress free. Had all my kids with me and they were Enjoyed working with Alex and Ruben this past Saturday. They made the whole experience painless and stress free. Had all my kids with me and they were understand and kind. I got a 2013 Highlander and I LOVE it!! Will definitely do business with them again! More

Basic oil change completed w/o appointment in about an hour I took my 07 Camry in for an oil/filter change. Bryan Trudell the service person took down my info. Told me it would take about 1 1/2 hours to compl I took my 07 Camry in for an oil/filter change. Bryan Trudell the service person took down my info. Told me it would take about 1 1/2 hours to complete the work. He said it included a 19 point inspection. Took about an hour to do the work. He explained my cabin filter would need to be replaced next time, it was not that dirty. No BS from this service employee and said all else was good. Thank you Toyota of Chula Vista. L Rafael More

Excellent customer service !! Very helpful in making buying decision and completing purchase !! Ernie was EXCELLENT is showing us all the options and buying choices. Matched othe Very helpful in making buying decision and completing purchase !! Ernie was EXCELLENT is showing us all the options and buying choices. Matched other dealer pricing. More

Purchased a car Came to dealership about a month ago to check out cars. Luis Ramos was our initial contact. He showed us the cars we wanted to look at. Was extreme Came to dealership about a month ago to check out cars. Luis Ramos was our initial contact. He showed us the cars we wanted to look at. Was extremely gracious. Told him we were looking at buying a car at the end of summer. A few months later he called us to say there was a special promotion at Toyota. We came back test drove the car. Loved it. More

A disgrace to the brand. An absolute disgrace to the brand. Shady practices, incompetent or lying salesman, deals that keep turning for the worse as time progresses, managemen An absolute disgrace to the brand. Shady practices, incompetent or lying salesman, deals that keep turning for the worse as time progresses, management that tries to intimidate rather than facilitate. All and all one of the worst dealerships I've ever experienced... definitely would not recommend. The salesman I dealt with almost succeeded in misleading me completely on a number of things and whether that was intentional or because he was new, not knowledgeable enough or just too eager to make a deal, I don't believe it was entirely his fault as he's nothing more but the management's reflection since they are responsible for him being the first line of representation vis-a-vis the customer. My advice to anyone who' happens to be thinking about going there, take an accountant and a lawyer along with you and don't believe anything the salesman tells you unless you get confirmation preferably in triplicate... My advice to the dealership, you really need to realize that the customer is in fact the reason you even exist, and not the flashy logos or a slightly above average product. Because if you haven't realized that by now, your brand is not what it used to be and there are a lot of much better options out there available at a better overall value More