Toyota Chula Vista

Normally I do not write reviews, but considering the horrible customer service I received today, I have to. I had an appointment at 8:30am, I got there at 8:20 and after 25 minutes waiting, I asked the horrible customer service I received today, I have to. I had an appointment at 8:30am, I got there at 8:20 and after 25 minutes waiting, I asked the person who receives the cars (Esteban) why he was taking cars that were coming in way after me. He immediately got very defensive, rude and unpolite, even more he refused to take my car. I asked to speak to a manager, waited another 25 min and nobody showed up. At that point I was very late for work and I had to leave. I've been a loyal Toyota customer for more than 35 years, but the level of service at this location is just terrible. More

I was notified to retrieve my vehicle at 4:45 p. m. but I did not leave the dealership until nearly 6:00 p.m. The service agent, identified by the initials C.M., was observed reviewing houses on R m. but I did not leave the dealership until nearly 6:00 p.m. The service agent, identified by the initials C.M., was observed reviewing houses on Redfin with a customer. While another customer was waiting to be assisted, that customer raised a concern about this behavior. The agent then asked his current customer if he could briefly assist the waiting customer; however, this interaction lasted approximately 30 minutes. After completing the interaction with the agitated customer, the agent returned to assist his original customer, while I continued waiting and observed the situation. Approximately 20 minutes later, the agent stated to his customer, in front of me, “back to the houses conversation,” and proceeded to look at houses again for about 10 minutes. He also provided that customer with team discounts. I was just flabbergasted by the Agents behavior it was very disrespectful, arrogant and oblivious. Hopefully you look into it cause I suspect that’s not how Toyota prides themselves. More

My assessor Daniel instead of trying to help me as costumer to find the best economical proactive decision for my car and the services I needed, he was just trying to sell me everything not taking in costumer to find the best economical proactive decision for my car and the services I needed, he was just trying to sell me everything not taking in consideration that many of the services I’ve already done it, for that he made me feel I couldn’t trust him More

Carlos Carrillo always provides excellent service. He is well deserving of being promoted to a manager. He is well deserving of being promoted to a manager. More

I took my car for a noise they had it for 3 days and in the end they didn't repair any of that, it's still the same they said it was the license plate holder but it's not like that, I only lost 3 days with the end they didn't repair any of that, it's still the same they said it was the license plate holder but it's not like that, I only lost 3 days without a car More

I am always happy with the service I received and the video of repairs to be completed. Service Advisor Mario Carrillo explained repairs well has always professional and courteous when I come in. video of repairs to be completed. Service Advisor Mario Carrillo explained repairs well has always professional and courteous when I come in. More

Toyota Chula Vista is awesome! . My husband and I were blessed to have had Jonas and Mourad work with us in our next toyota vehicle. Both, friendly, respectful, and professional pe . My husband and I were blessed to have had Jonas and Mourad work with us in our next toyota vehicle. Both, friendly, respectful, and professional people. They went above and beyond our expectations ♡. Thank you for making it possible 🚗. More

Great customer service, Miriam Garcia was patient, friendly and very helpful throughout the process. I loved the video from the technician explaining the mechanical issues identified during the inspe friendly and very helpful throughout the process. I loved the video from the technician explaining the mechanical issues identified during the inspection. More

Carlos was extremely flexible and over all very knowledgeable when he was explaining the service details and recommendations for my vehicle. knowledgeable when he was explaining the service details and recommendations for my vehicle. More

Fast and straight forward. Elsy that help me is very nice and friendly. One of my favorite dealerships. Elsy that help me is very nice and friendly. One of my favorite dealerships. More