Toyota Chula Vista

Service management and Staffs Awaiting overdue review report. Saturday 8/5/17. My actual first vehicle service maintenance. Thanks to service Manager Manny Cavazos for acknowledgin Awaiting overdue review report. Saturday 8/5/17. My actual first vehicle service maintenance. Thanks to service Manager Manny Cavazos for acknowledging my appointment using my coupon one week prior to and day of service. To Danny approach me offered water and brought it making me comfortable. Israel Duron service advisor make my wait an eased. Out of there in less time. Thanks to Service Director Jose Naranjo. Without good service Manager or Director their will be no good service staffs. Without a good service staffs there will be no good service Manager or Director. Hoping not to Change keep up the good work. Thanks guys. More

Beyond happy with all of there customer service!! Great customer service, Beyond happy, Thanks for your great work! Very helpedful and understanding, I TotallY recommend anyone to go to Main Toyota o Great customer service, Beyond happy, Thanks for your great work! Very helpedful and understanding, I TotallY recommend anyone to go to Main Toyota od Chula Vista! More

Phenomenal Service: Beginning to End. My experience at the Toyota Chula Vista dealership was down right phenomenal. One of my biggest concerns when thinking about purchasing a car is f My experience at the Toyota Chula Vista dealership was down right phenomenal. One of my biggest concerns when thinking about purchasing a car is feeling as though I am being taken advantage of when stepping onto a car dealership. -A fish in a shark tank if you will. This was NOT the case at this dealership. Never once did I feel pressured to purchase the vehicle; and I felt as though I was given honest answers to all of my questions. Alex and Victor listened to my goals as a customer and helped me meet my goals. Both charismatic, professional, and well versed in the purchasing process and vehicles they had to offer, I felt confident with my purchase. From the first individual I encounter, to Victor and Alex who actually helped sell the car to me, to Eddie, the individual who helps maintain the cars that come through the dealership, they all held up the same excellent customer service standard. I feel confident in my purchase and am happy to say that I would recommend Toyota Chula Vista to my friends and family and come back to purchase my future cars here. More

Exceptional service Absolutely no pressure sales. Very professional. I would refer friends and family. Alex was informative explaining the vehicle features and took extr Absolutely no pressure sales. Very professional. I would refer friends and family. Alex was informative explaining the vehicle features and took extra time to explain. I always return to chula vista toyota for service More

Hassle Free The whole process of wanting to purchase a new vehicle was very easy. Prior to coming in the dealership I did most of the process online with Alex whi The whole process of wanting to purchase a new vehicle was very easy. Prior to coming in the dealership I did most of the process online with Alex which helped a tremendous amount. If you're looking for a Toyota and a painless process I recommend this dealership More

Awesome Experience!!! Came to this dealership to look for an affordable and reliable car. Was shown the cars that would fit into the budget and singled out what would work Came to this dealership to look for an affordable and reliable car. Was shown the cars that would fit into the budget and singled out what would work the best for the situation. After finding the car, the best price was found and the process was faster than expected. Overall, it was an awesome experience and I would recommend this dealership! More

OIL CHANGE SERVICE I have at appointment for oil change service. I was on line for about 30 minutes before the I talk to the service advisor. I was on the service counte I have at appointment for oil change service. I was on line for about 30 minutes before the I talk to the service advisor. I was on the service counter at exactly 0845 (actual appointment time). I was promised the it will be done by 10:32, but it's not. Until at around 11: 30, when I ask the service advisor if my car service was done. He went to check, and came back telling me it was not done yet. Service was not done not until 11:50, so I left the dealership around 12:00 noon. More

Customer service sucks If you ever service your car here at Toyota Chula Vista on main st do know their customer service sucks!!! Was waiting to get the keys to my car I was If you ever service your car here at Toyota Chula Vista on main st do know their customer service sucks!!! Was waiting to get the keys to my car I was totally invisible to them. Not even recognized saying at least "we will be with you shortly" NOTHING! oh but they ate quick to be sweet and nice to sell you a car. I will never come back to this place again. I've been a loyal customer for years and I am finally giving up in this place.oh yeah as imstanding here Personal info exposed to others to see. Good luck coming here!! More

Useless to make appointment Today, Sept. 30, 2016, I brought my truck at 0715 for a 0730 appointment for oil change, filter change and 21 pt inspection. The truck was not brought Today, Sept. 30, 2016, I brought my truck at 0715 for a 0730 appointment for oil change, filter change and 21 pt inspection. The truck was not brought in the shop until 0803 and was done at 0910. I saw those people went through the express service came and gone while me with an appointment still waiting for my truck. Next time I will just use the express service. The reason I made an appointment for an oil change was because somebody from the service department told me to do so even if I bring my truck early.Sounds like those people at the service department don't have a single policy. The first time I made appointment, I was told that I don't have to make appointment if I want it done before 0800. Even the parts department people have their own policy also. First person I asked, they don't give military discount and today the counter person said they do More

!!!BAIT & SWITCH - THEY TRIED BUT FAILED!!!! late july, came to agreement with salesman marco over texts on a 2011 tacoma for 19k& (ad price at the time: 19888$) & he said he might even be able t late july, came to agreement with salesman marco over texts on a 2011 tacoma for 19k& (ad price at the time: 19888$) & he said he might even be able to go 18k$ for me. so I zoomed to the dealership. test drove. signed financing paperwork & THEY RAN MY CREDIT & marco comes back with the paperwork. we start going over the prices & he shows me the car priced at 19888$. xxx!!! it was 19$ leaning on 18$ & now we're at 19888$??? confused i asked "what about the price you quoted me less than an hour ago. he says with a blank face: "sorry i thought i could offer it to you at that price but i can't". I drove back 45 miles. the next day he texts me (here's the funny part) & tells me he lowered it by a 1000$ ###FOR ME### & asked how i feel about that. suspicious & still pi**ed off, i checked the AD only to see they had lowered the car by a 1000$. HAH! but I thought I'll play the game. few more texts & we agreed on 18500$ plus 1600$ for my trade in. I get ready to go back & forget about last night, when he texts me & says they can only do 1000$ on my trade in even thought they appraised my car the night before. to add inury to the insult, a week later he texts me & says "truck is sold". whomever at this crooked dealership is reading this: your business practices are unethical & dishonest. I reported you guys to BBB & DMV Investigations. you thenk people are idiots, they're not. you lost one customer but I hope reading this more people become aware of how you do sales & stay away. thanks for dinging my credit marco. you were really polite but sorry I didn't let you rip me off. Cheers. More