Toyota Chula Vista

Had an appointment on October 31st at 9 AM and I arrive at 8:35 AM and it took me until 9:52 AM to be able to just drop off my car even though having an appointment, on the second note, I lost an appointme at 8:35 AM and it took me until 9:52 AM to be able to just drop off my car even though having an appointment, on the second note, I lost an appointment that I had at 10 AM, thanks to the lack of professionalism of the service department of this dealership. I’m not a person who complains about anything but when I see something wrong, I’d like to address it so people can do a better job on customer service. I even got out of my car walked in where the customer service people were. Nobody even took their time to say, can I help you, sir? Until a lady that is helping the people on the cars outside pass in front of me I decided to ask her do I need to go outside and make the lane for the car to drop off on service and she said yes so very poor customer service on this department it was my first time being there at that dealership and I will definitely never go back to it More

Excellent service and let me know everything up front. Only place I take my car. Only place I take my car. More

The dealer overall is fair. The person that helped me, wasn't professional at all. The person that helped me, wasn't professional at all. More

A+ Customer service. Javier Aguirre took care of my vehicle and me. Very knowledgeable, reliable and patient. Highly recommend. Javier Aguirre took care of my vehicle and me. Very knowledgeable, reliable and patient. Highly recommend. More

This dealership has excellent, pleasant and well trained personnels who provide highly commendable overall services. personnels who provide highly commendable overall services. More

Very nice and professional . Clean fast organized Everything went smooth and no pressure great good Clean fast organized Everything went smooth and no pressure great good More

I appreciated the consistent and clear communication, from the Internet team to the salesperson and the finance person. While the process was a bit lengthy, things were explained well, the vehicle was ex from the Internet team to the salesperson and the finance person. While the process was a bit lengthy, things were explained well, the vehicle was exactly what we wanted and overall the dealership seemed to have a solid team in place. More

Yesterday was my 3rd awful service waiting! I had a 10:00 am appointment and was there at 9:30 am to be exact. We were accommodated by Mr Enrique Velez who was very helpful. I was told to wait I had a 10:00 am appointment and was there at 9:30 am to be exact. We were accommodated by Mr Enrique Velez who was very helpful. I was told to wait about 2 hours so we decided to wait at the lounge. Unfortunately when it was 3:00 pm I approached Mr Velez why our car was not done yet. He went to check it and I was told to wait for another hour. He was so accommodating and told us to go home and told us he can arrange our u ber back to toyota bec we don’t have a car to go back. I waited instead in the lounge. So after 6 hours finally our car is done. Before I didn’t make a review how bad the wait was but this time I was so xxxxxx off because I felt that the mechanics left our car behind because it is old and not Mexican?? I am sorry to say it but that was my observation. Anyways thanks to Mr Velez for being sorry for us ! More

Not too good for returning customers. Had a deal in writing and was ready to pull the trigger. Had a family emergency that lasted nearly 3 weeks and the deal will no longer be honored th Had a deal in writing and was ready to pull the trigger. Had a family emergency that lasted nearly 3 weeks and the deal will no longer be honored that was in writing for a returning customer. More

Friendly staff. Communicated well so I was up to speed every step of the way Communicated well so I was up to speed every step of the way More