Toyota Chula Vista

worse ever exprerience and I’m not coming back, I have an appointment at 0945, waited 1 hour in the car before the service advisor talk me, just for an oil change only, Carlos my service advisor said my car appointment at 0945, waited 1 hour in the car before the service advisor talk me, just for an oil change only, Carlos my service advisor said my car will be done around 1230 and I said with appointment it will take that long so waited 1230 i have no message from my service advisor, at 1 o’ lock i ask him about my car and he said there is 2 more car infront of me and there is a mixed up, so I told him that i have an appointment at 0945 and now youre telling that appointment means nothing and the best advised he can give at that moment when im really frustrated is just to take my car home after waiting for 5 hours, I been to a lot of service advisor but Carlos Carillo needs some good hard training. More

All the representatives were respectful and very knowledgeable.They listened to all my needs and wants. knowledgeable.They listened to all my needs and wants. More

Seems like it should take less than 1. 5 hours to rotate tires and change the oil and filter with an appointment. Disappointed that vehicle wasn’t washed 5 hours to rotate tires and change the oil and filter with an appointment. Disappointed that vehicle wasn’t washed More

Carlos was great , offered everything my car needed . The only thing I would love improvement in , is the time frame it takes to get all done mechanic wise. The only thing I would love improvement in , is the time frame it takes to get all done mechanic wise. More

I filled out an inquiry online with a virtual assistant and was scheduled to come in to speak to a sales manager about purchasing a car. The sales manager did not show me the vehicles that I would be appro and was scheduled to come in to speak to a sales manager about purchasing a car. The sales manager did not show me the vehicles that I would be approved for then only offered me the more expensive option with was also not at the rate discussed . Disappeared multiple times for more than 20-30minuted & did not explain anything to me and did not offer to show me the vehicle until after the deal was finalized. Multiple times I observed him chatting with other coworkers while i waited for the finance guy to draft documents and did not really engage with me and although I was in desperate need to purchase a vehicle which I did, I not leave feeling confident with the purchase I made, just overwhelmed regarding my situation and uneasy with my final purchase. The insurance preparer was great, extremely friendly and welcoming and explained everything thoroughly & in depth and guided me on best options. I would recommend the insurance agent More

Normally I do not write reviews, but considering the horrible customer service I received today, I have to. I had an appointment at 8:30am, I got there at 8:20 and after 25 minutes waiting, I asked the horrible customer service I received today, I have to. I had an appointment at 8:30am, I got there at 8:20 and after 25 minutes waiting, I asked the person who receives the cars (Esteban) why he was taking cars that were coming in way after me. He immediately got very defensive, rude and unpolite, even more he refused to take my car. I asked to speak to a manager, waited another 25 min and nobody showed up. At that point I was very late for work and I had to leave. I've been a loyal Toyota customer for more than 35 years, but the level of service at this location is just terrible. More

Carlos Carrillo always provides excellent service. He is well deserving of being promoted to a manager. He is well deserving of being promoted to a manager. More

My assessor Daniel instead of trying to help me as costumer to find the best economical proactive decision for my car and the services I needed, he was just trying to sell me everything not taking in costumer to find the best economical proactive decision for my car and the services I needed, he was just trying to sell me everything not taking in consideration that many of the services I’ve already done it, for that he made me feel I couldn’t trust him More

I was notified to retrieve my vehicle at 4:45 p. m. but I did not leave the dealership until nearly 6:00 p.m. The service agent, identified by the initials C.M., was observed reviewing houses on R m. but I did not leave the dealership until nearly 6:00 p.m. The service agent, identified by the initials C.M., was observed reviewing houses on Redfin with a customer. While another customer was waiting to be assisted, that customer raised a concern about this behavior. The agent then asked his current customer if he could briefly assist the waiting customer; however, this interaction lasted approximately 30 minutes. After completing the interaction with the agitated customer, the agent returned to assist his original customer, while I continued waiting and observed the situation. Approximately 20 minutes later, the agent stated to his customer, in front of me, “back to the houses conversation,” and proceeded to look at houses again for about 10 minutes. He also provided that customer with team discounts. I was just flabbergasted by the Agents behavior it was very disrespectful, arrogant and oblivious. Hopefully you look into it cause I suspect that’s not how Toyota prides themselves. More