Toyota Carlsbad Parts & Service

The Service Department are very helpful and courteous. I will for sure come back again. To service my car again!! They go beyond their job to make you feel comfortable!! will for sure come back again. To service my car again!! They go beyond their job to make you feel comfortable!! More

Always Professional Service Personnel, Reception, & Cashiers This place is consistently very solid, when it comes to the customer service and follow up that you receive from the Service personnel. I appreciate t This place is consistently very solid, when it comes to the customer service and follow up that you receive from the Service personnel. I appreciate the text message Follow-Up capabilities and I have had nothing but professional dealings with the service department at Carlsbad Toyota. Occasionally, one of my two vehicles might need to come back in for a second look, but that is to be expected. The staff always works hard to make sure that I am extremely satisfied. (I am sure that is the verbiage pushed by the service department managers, but I think it is working.) Vehicles can be complex but I like the Toyota stands behind the work. It’s worth the small premium that you might pay over the mom and pop repair shops, in my view. I have owned 4 Toyotas in my life and I only see that number increasing :-) More

Just a 10k service Cody took the time to tell me everything that they were going to do and it would be about an hour to an hour and a half. 50 minutes later done with no Cody took the time to tell me everything that they were going to do and it would be about an hour to an hour and a half. 50 minutes later done with no shortcuts More

BEST!! Customer service! Toyota Carlsbad provided me with an excellence of customer service overall, but the best part was when I was checking out with the cashiers. Natalie w Toyota Carlsbad provided me with an excellence of customer service overall, but the best part was when I was checking out with the cashiers. Natalie was the best part of my service experience!!!she topped it off with excellent customer service!! Thank you!! More

Nicole and team rocked it this morning Had my car for almost three years. Have a ToC maintenance package. Have had mixed experiences with service. Today was a full 5 stars! Guadalupe, F Had my car for almost three years. Have a ToC maintenance package. Have had mixed experiences with service. Today was a full 5 stars! Guadalupe, Forrest, Nicole, Jazmin they were all on it today. More

Car service Service was excellent Tyler was a great service rep Friendly Great personally and sense of humor All service explained throughly Have used this servi Service was excellent Tyler was a great service rep Friendly Great personally and sense of humor All service explained throughly Have used this service for years and always had excellent experience More

Incomplete service I made an appointment yesterday to get service done on my vehicle and to have the sliding doors checked and went today to just spend 3 hours waiting f I made an appointment yesterday to get service done on my vehicle and to have the sliding doors checked and went today to just spend 3 hours waiting for the tech to check my door and no oil change. They did a 17 point inspection but did they really if they did why didn’t they notice the maintenance required on the instrument panel. My children’s safety is priority and this proves that what was said was done on the paper probably was not. Very disappointing since we Drive an hour to your facility. We will never be returning again More

Service Good service center represented by Cody. Friendly and informative. Kept me informed of upcoming work needed to be done. Scheduled same day. Answered a Good service center represented by Cody. Friendly and informative. Kept me informed of upcoming work needed to be done. Scheduled same day. Answered all my questions More

Another great experience Carlsbad Toyota scheduled the application of paint and fabric protection on our new Corolla for today. The service was completed as promised and the c Carlsbad Toyota scheduled the application of paint and fabric protection on our new Corolla for today. The service was completed as promised and the car was ready for pickup a full two hours before the anticipated completion. Thanks Toyota Carlsbad for another great experience! More