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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
840 Reviews

6020 Avenida Encinas

Carlsbad, CA

92011

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840 Reviews of Toyota Carlsbad Parts & Service

October 11, 2024

The worst toyota dealer for services and sales departments. They only care about your money. After you paid and they got you sing the contract, specially went you buy the extra cover, customer se More

by ethelvarela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everyone
Oct 15, 2024 -

Toyota Carlsbad Parts & Service responded

Ethel, We apologize for the experience you had with our service department. We strive to provide excellent customer service, and it is disappointing to hear that we did not meet your expectations. Please feel free to contact us directly, and we will do our best to address your concerns. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 10, 2024

Excellent service, very fast . Chelsea service rep very nice! Parts department was great , got my parts fast! More

by slilesa9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Oct 10, 2024 -

Toyota Carlsbad Parts & Service responded

It's great to see you received both prompt and quality service. Please let Chelsea or us know if you need anything else. We're here to help. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 09, 2024

Ken is a great service advisor. He moves a complicated job efficiently along. He is very good More

by Itsjohnwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Oct 10, 2024 -

Toyota Carlsbad Parts & Service responded

John, We're lucky to have Ken on our team and it's no surprise that he takes great care of you and your vehicle. We'll be sure to share this positive feedback with him and we look forward to serving you again in the future. Hope all is well. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 05, 2024

Johnathan and Abel were rockstars. Saved us while we were on vacation from phx. Needed new tires and lug nut lock that didn’t come with our new Toyota when we purchased it over covid f More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel, Johnathan.
Oct 07, 2024 -

Toyota Carlsbad Parts & Service responded

Christian, We're here to help and happy to see we were able to assist you in a time of need. We hope you had a safe drive home back to Phoenix and we appreciate you taking the time to share your experience. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 04, 2024

At Toyota Carlsbad I was taken care very well from the beginning to the end. I was well informed what was wrong with my car and I was given option how to address it. Looks like the car was repaired relat More

by Trebor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keif Ramstad
Oct 07, 2024 -

Toyota Carlsbad Parts & Service responded

Trebor, We're here to help and happy to see our team took care of you from start to finish. We're glad you drove home satisfied and we can't wait to work together again in the future. Hope all is well. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

October 04, 2024

My service advisor Able, was very helpful and knowledgeable about providing the right level of service. More

by gryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Carrasco
Oct 04, 2024 -

Toyota Carlsbad Parts & Service responded

It's a pleasure to see Able took great care of you and provided you with the 5-star service you deserved. We hope your vehicle's treating you well and we look forward to working together again in the future. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 30, 2024

Everything from the time I dropped off my vehicle to receiving updates and getting my vehicle back was awesome! The time frames was faster then I expected and the car looked brand new when I got it back More

by ttoluao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Williams
Oct 01, 2024 -

Toyota Carlsbad Parts & Service responded

It's great to see you received top-notch service from start to finish. Thanks for choosing us here at Toyota Carlsbad and thank you for this 5-star review. We can't wait to work together again in the future. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 29, 2024

Service was excellent and service advisor was excellent also and all the work done way excellent More

by danbucciddan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Bennett
Sep 30, 2024 -

Toyota Carlsbad Parts & Service responded

Dan, We take pride in providing quality service and we're so happy to see you received just that. Thanks for stopping by and for sharing your experience. See you here at your next visit! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 23, 2024

Hoon Min is the best customer services. He did excellent job, and made me easily contact to him as I had any question. More

by khanh-lam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hoon Min
Sep 24, 2024 -

Toyota Carlsbad Parts & Service responded

Hoon Min is awesome and it's no surprise that he provided you with the 5-star service you deserved. We can't wait to share this positive feedback with him and we can't wait to see you here at your next visit. Hope all is well. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

September 21, 2024

Wonderful service, everyone explain what the were going to do and how long it would take before my car was returned to me. More

by Janis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wade and Tony( He said he has worked with Toyota for decades)
Sep 23, 2024 -

Toyota Carlsbad Parts & Service responded

Janis, We're here to help and happy to see you received both quality service and communication. Thanks for both your business and your feedback. We hope all is well and we hope to work together again soon. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795