Town East Ford - Service Center

Town East Ford responded

We're glad to hear you had a positive experience trading in your car and getting a newer SUV! It's great to know our team was nice and helpful throughout the process. If you need any further assistance or have questions, feel free to reach out. Enjoy your new SUV!

Town East Ford responded

Thank you for your feedback. We apologize for the lack of communication and the inconvenience you experienced during your recent service. This is not the level of service we aim to provide. To address your concerns, please contact Customer Relations Manager Terri Scott at Tscott@towneastford.com. They will work to resolve this issue and ensure that your experience is improved. We appreciate your feedback and hope to have the opportunity to make things right.

Town East Ford responded

Thank you for your positive review! We’re pleased to hear that you received attentive service and that our team was knowledgeable and efficient. We’re glad you appreciated the no-pressure approach. If you need any further assistance, feel free to reach out. We look forward to serving you again!

Town East Ford responded

Thank you for your fantastic review! We're delighted to hear that everything went as planned and on time, and that Josh went above and beyond to meet your needs. Your kind words about our team and service are greatly appreciated. If you need any further assistance or have any questions, please feel free to reach out. We look forward to serving you again!

Town East Ford responded

Thank you for your positive review! We’re glad to hear that you experienced great customer service and found our team pleasant and thorough. It’s wonderful that we were able to finish the work earlier than expected. Your feedback is greatly appreciated. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!

Town East Ford responded

Thank you for taking the time to share your recent service experience with us, although we're truly sorry to hear about the frustrations and disappointments you encountered. Your feedback is important to us as we continuously strive to improve our services. Firstly, we sincerely apologize for the confusion and inconvenience regarding the pricing of your oil change and tire rotation. We aim to be transparent with our pricing, and we regret any misunderstanding that occurred. Your feedback regarding the handling of the pricing discrepancy will be reviewed with our team to ensure clarity and consistency moving forward. Regarding the recalls on your vehicle, we deeply apologize for the miscommunication and inconvenience you experienced. It's unacceptable that you were informed the work was completed when it was not, and we understand the frustration this caused. Your time is valuable, and we should have communicated more effectively and accurately. We apologize for falling short of your expectations in this regard. Furthermore, we apologize for the oversight in leaving the greasy wheel lock tool in an inappropriate place. We understand this reflects a lack of attention to detail and respect for your belongings, and we regret any inconvenience this caused. To address your concerns and ensure a resolution, we kindly ask you to contact Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. She is committed to addressing customer concerns promptly and will work diligently to resolve the issues you've encountered. We sincerely apologize for the negative impression you've had of our dealership, both in sales and service. Your feedback is invaluable as we strive to improve our processes and provide exceptional service to every customer. We hope to have the opportunity to regain your trust in the future.