Town East Ford - Service Center

From the moment I pulled up until they finished my vehicle, they made the process very easy. vehicle, they made the process very easy. More

Siempre me atienden muy amablemente siempre quedo agusto con el trato y el trabajo .listo con el trato y el trabajo .listo More

They were effect at getting the work completed, well done in a timely manner that suited me done in a timely manner that suited me More

They keep my car way to long which made me have to pay very high rental fees and also let my battery run down costing me to to buy a new battery. So no I was not pleased with the service. very high rental fees and also let my battery run down costing me to to buy a new battery. So no I was not pleased with the service. More

2 hours for an oil change? I have no words, I also wanted my car detailed but after that I don’t trust it. Also I had an appointment at 8:30 and I was help by someone else almo I have no words, I also wanted my car detailed but after that I don’t trust it. Also I had an appointment at 8:30 and I was help by someone else almost 10 minutes after arrival More

The purchase of our new vehicle went smoothly. Highly recommend Farle Luitan as your salesman. Highly recommend Farle Luitan as your salesman. More

The oil change and state inspection went alright, I had asked about a noise I had in the front wheel. My initial thought was brakes or wheel bearing. The came back and said it was the motor mount and wou asked about a noise I had in the front wheel. My initial thought was brakes or wheel bearing. The came back and said it was the motor mount and would cost $1,500.00. I could not understand how they came up with a motor mount for this as motor mounts do not move. I took it to a shop I trust and sure enough, it was a wheel bearing. $400.00. So I would have spent $1,500.00 for work I did not need and it would have not fixed the problem. Funny, last time they diagnosed an issue, it was also $1,500.00 and my shop fixed it for $600.00. I was only using them for the oil change and state inspection, I do not think I would use them for actual service on my vehicle. More

The Uber home and back is a great benefit Keep that going. Thank you much going. Thank you much More

Initially I gave the sales person a 5 star. They hit you with this as soon as you have signed. Even before car is delivered and features explained-or not. My buying experience turned out to be They hit you with this as soon as you have signed. Even before car is delivered and features explained-or not. My buying experience turned out to be bad. Initially while buying everything was good, friendly etc. The salesman failed to notify me that they had added LOJACK to the car and charged me for it. There were five pages during the signing process that were blank which I was asked to sign. I was told supposedly what they were. I have no idea actually and never should have signed them. No paper copies were provided. The credit mgr mentioned that I had LoJack at the end never mentioning the charge. When I later questioned him about it he said the sales person, Caleb, should have said something. He didn’t. We had plenty of time for him to do so. He talked about his wife, his father-the former superintendent of schools, etc but never mentioned LoJack or the charge. Boris, the credit mgr, said it couldn’t be undone but he would talk to the sales person and see what they said. I left a message for Caleb. Not returned. I sent an email to the ONLY email I could find and it was not returned. In addition $300 was added to the car for a part I did not want which was a misunderstanding. Then I was told it wasn’t added. Then when there was a problem which I did need another part they said they would apply the $300 To it. In the end I did not get the part out on, which I told service, left a message for Caleb, and requested a refund. Again I have heard nothing. All this to say there will not be a repeat customer to this dealership. More