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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,825 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,825 reviews

September 23, 2024

Had a bumpy start to getting my truck engine replaced but in the end they took care of me More

by lEEBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Sep 24, 2024 -

Town East Ford responded

Thank you for your understanding and patience throughout the process! We're glad to hear that, despite the initial challenges, we were able to take care of you in the end. Your satisfaction is important to us, and we appreciate your feedback. If you need anything else, don’t hesitate to reach out!

September 22, 2024

The service was great the service writer did not try to sell me something like did not need. We will see you next time for service. More

by LWW818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Town East Ford responded

Thank you for your kind words! We're glad to hear that you had a great experience and appreciated the honest approach from our service writer. We look forward to seeing you next time for your service!

September 22, 2024

Everyone was upbeat and courteous! Willing to help and had some useful suggestions. Thanks for the help More

by LESLIEKIMBLE2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that our team was upbeat, courteous, and helpful during your visit. We always strive to provide the best experience and useful suggestions to meet your needs. If you ever need anything in the future, don't hesitate to reach out. We look forward to seeing you again!

September 22, 2024

Jim is the excellent service person you could go to. He was able to answer all my questions and make me feel reassured. More

by MELANNY.RODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that Jim provided you with excellent service and reassured you by answering all your questions. We'll be sure to pass along your kind words to him. If there's anything else you need, don't hesitate to reach out. We're here to help!

September 21, 2024

The process took some time but we closed the deal on same day. Friendly staff More

by Tee
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Petriello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Ferguson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that you closed the deal on the same day and that our staff made the process enjoyable for you. We appreciate your patience and look forward to assisting you again in the future!

September 21, 2024

Great experience with Travis, could not have been a better experience and easier process. From start to finish I felt well informed and everything that was communicated was delivered. More

by Bcarruthers20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Town East Ford responded

Thank you for your wonderful feedback! We’re thrilled to hear that Travis made your experience so positive and seamless. It's great to know you felt well-informed throughout the process. We look forward to assisting you again in the future!

September 21, 2024

Trustworthy dealership and service department to work with. I go there to get everything I need done More

by CALDWELL2412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon F.
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Sep 23, 2024 -

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that you find our dealership and service department trustworthy. Providing reliable service is our top priority, and we appreciate your continued support. If there's anything more we can do for you, please don't hesitate to reach out!

September 20, 2024

Not a great experience, was lied to, and then was not helpful on helping to fix the car as needed, was just told to call the director who never called me back. Thankfully another car place helped me get More

by sherri.shafer24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/A
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Sep 23, 2024 -

Town East Ford responded

Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered, including the lack of communication and support. This is not the standard we aim to uphold. Please reach out to our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. She will be able to address your concerns and work toward a resolution. We appreciate your feedback and hope to regain your trust in the future.

September 19, 2024

Service was great. It was done it a timely manner and they even took care of a recall my car had. More

by GBSANCHEZ92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Town East Ford responded

Thank you for your positive review! We’re glad to hear that you had a great service experience and that we could take care of your recall in a timely manner. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again in the future!

September 19, 2024

Good service Blake wonderful sales person . Highly recommend. Thank u Thank u thank u Thank u More

by juany.m1972
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Town East Ford responded

Thank you so much for your enthusiastic review! We're thrilled to hear that you had a great experience with Blake and that you found our service to be excellent. Your recommendation means a lot to us! We appreciate your support and look forward to serving you again in the future. Thank you!

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