Tony Serra Nissan - Service Center

Has been a good experience every time I have had to go there and very friendly. there and very friendly. More

This was the first time that I used this dealership. My previous dealership was always too busy to return my calls for a service appointment. The customer service was great and the tuneup has helped imp My previous dealership was always too busy to return my calls for a service appointment. The customer service was great and the tuneup has helped improve my mileage. I definitely have a new dealership for my Pathfinder now! More

The people are friendly and respectful I will always come back for our needs thank youn back for our needs thank youn More

Very kind, excellent cleanliness and very quick service. I made a great choice coming to Nissan. I made a great choice coming to Nissan. More

The employees are always friendly and courteous. The waiting room is clean and furnished with coffee water and popcorn. Received good service with my Nissan. The waiting room is clean and furnished with coffee water and popcorn. Received good service with my Nissan. More

No matter what my needs are I get treated with the utmost respect, they are very timely and I get service with a smile. respect, they are very timely and I get service with a smile. More

The customer service was so great! Starting with the person that talks to you when you walk in the door Madelyn, and even when you check out! Highly recommend! We’ve been going to this Starting with the person that talks to you when you walk in the door Madelyn, and even when you check out! Highly recommend! We’ve been going to this place since 2015! Won’t go nowhere else! More

The dealership went to pick up the vehicle we wanted from another dealership. We were under the agreement that the vehicle we were getting had the complete premium package prior to the dealership leaving to another dealership. We were under the agreement that the vehicle we were getting had the complete premium package prior to the dealership leaving to get it. We were told this was the only way you could get a moon roof and the only way the brochure showed it. After signing papers, we were told the vehicle would be there and ready to pickup at 6:00. Once we saw the vehicle, we noticed it was not the complete package. This vehicle did not have a trailer hitch or 7 pin wiring harness. This was not disclosed to us prior to signing for the dealership to go and get this vehicle. Also we were told that the vehicle came with a five year maintenance plan. We were not told we were paying $4,000 for it in financing. We were told we were getting three years maintenance for free. I would like for the dealership to at least make the two hitch and wiring harness correct. Our sales representative did go to the manager, but the manager refused to make it right. The dealership should also make it known to customers that they are paying $4000 for a five year maintenance plan and a copy of what is included in the maintenance package. More

Quick but great service. Very timely. Friendly service team. Called and kept me updated on progress and notified me when I was able to pick up my car. Very timely. Friendly service team. Called and kept me updated on progress and notified me when I was able to pick up my car. More

Very displeased with this dealer ive always heard horror stories about Serra, but hoped it would not be true... Very poor leadership and communication and above all dishonest. would not recommend no one to stories about Serra, but hoped it would not be true... Very poor leadership and communication and above all dishonest. would not recommend no one to them less alone any sister dealers of Serra.... Stay away from this dealership! More