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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,171 Reviews

1,171 Reviews of Tony Serra Nissan - Service Center

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August 11, 2024

The employees were very friendly and helpful. They did a great job in a timely manner. It was a very simple and convenient experience. More

by juliedsmith1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 09, 2024

This was the trucks first oil change. I had a 2:30 appt was gone in 50 minutes. More

by Auz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 09, 2024

I always receive outstanding service. Everyone is professional and friendly. Any issues with my vehicle are communicated timely and effectively. Ashtin Hipp in the service department goes More

by leah.drain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashtin Hipp 5 stars
Aug 10, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 09, 2024

Took my wife's 2015 Juke in to have the oil changed. They took in , even though I didn't have an appointment. Took just about an hour. I am very satisfied with the service department. They also found a More

by ckrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 09, 2024

They are always nice and has always taken care of my needs for my cehicle More

by arnoldtina7
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 08, 2024

The young lady in the service department was delightful and very helpful. Oil change was done last minute at the end of the day, in a reasonable amount of time. The wait in the lobby was pleasant with coff More

by rachaela1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember the young lady’s name at the service reception desk. I’m guessing Erin?
Aug 10, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 08, 2024

Could not find or fix issue with car. Took car back 3 times for ac issue More

by sljohnson0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rhett Tucker
Aug 10, 2024 -

Tony Serra Nissan responded

Our service manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

August 08, 2024

Wonderful atmosphere with a phenomenal group of people that are willing to find you the exact vehicle to suit your needs. Tremendous service department that takes great care of all the vehicles in house o More

by deaconprkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deacon Parker
Aug 10, 2024 -

Tony Serra Nissan responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Tony Serra Nissan! We hope you have a great day!

August 08, 2024

Nothing but confusion and lack of knowledge on the problem Telling me no problems when I’m stranded for hrs on side of road. Place needs help. Sorry More

by jamesmoore9153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Woman in service
Aug 10, 2024 -

Tony Serra Nissan responded

Our service manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

June 28, 2024

Great customer service! Would definitely recommend this dealership to my family and friends..Thank you More

by rosetbrown60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Gouge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kellan Dunigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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