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Tony Serra Nissan

Cullman, AL

Overview
Employees
Reviews
Vehicles
4.5
1,690 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 1,690 reviews

January 31, 2024

Colby, Brantley and Rhett made the experience. I'm sure there are a lot of nice people there but those three gentlemen made the experience. More

by Leslie.leebern
Recommend Dealer
Yes
Employees Worked With
Cody Salem, Brantley and Rhett.
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Feb 24, 2024 -

Tony Serra Nissan responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 31, 2024

I took car in for recall they were very nice and fixed it right away More

by pd0452
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 24, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 29, 2024

Seemed to take to long for oil change and tires took almost 2 and a half hours More

by joefillmore098
Recommend Dealer
No
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Feb 24, 2024 -

Tony Serra Nissan responded

Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (256) 739-1771.

January 29, 2024

Very efficient Very friendly employees, service was very prompt. Clean department, and the employee kept me informed on the progress. More

by connie.fine
Recommend Dealer
Yes
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Feb 24, 2024 -

Tony Serra Nissan responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 28, 2024

The seller i had was not the best. They other people that helped me, they were excellent! I think the seller was just not trained well. More

by ajmurray04
Recommend Dealer
Yes
Employees Worked With
Gary Krise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Krise
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Feb 24, 2024 -

Tony Serra Nissan responded

Thank you for leaving feedback. Please reach out to us at (256) 739-1771 so we may identify ways to improve your experience.

January 28, 2024

It was helpful They were helpful polite made sure we understood every step of the buying process More

by Williamcharles144567
Recommend Dealer
Yes
Employees Worked With
Daniel Coombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Coombs
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Feb 22, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 26, 2024

Communication with the salesperson wasn't good at all and they kept running my credit saying they could get done but never did or got back with me More

by Kandnpits
Recommend Dealer
No
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Feb 22, 2024 -

Tony Serra Nissan responded

Kandnpits, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

January 26, 2024

Fast service, but EXPENSIVE! Nearly $1,600 for steering lock repair that Nissan Altimas seem to be plagued with. Asked nicely for any discounts, but of course that didn't happen More

by awhitekidd
Recommend Dealer
No
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Feb 22, 2024 -

Tony Serra Nissan responded

We would like an opportunity to make this up to you. If you are willing, please reach out to us at (256) 739-1771 so we can work towards a resolution.

January 26, 2024

It was good but the wrong part was ordered for the vehicle. So we will have to come back. More

by kizmamaddox78
Recommend Dealer
Yes
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Feb 22, 2024 -

Tony Serra Nissan responded

Here at Tony Serra Nissan, we strive for excellence, and are disappointed to hear that you received anything less. Please contact us at (256) 739-1771 so we can work with you to make this right.

January 25, 2024

Everyone was welcoming and helpful throughout service dept They did not inform me about tire rebate offer. Would have been helpful. More

by bgable128
Recommend Dealer
Yes
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Feb 24, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. If you have any concerns please give us a call at (256)739-1771. We hope you have a great day!

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