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Tony Serra Nissan
Cullman, AL
1,686 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts.
When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers.
At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,686 reviews
July 27, 2019
Worst experience ever Website is incorrect and very misleading. The dealer has cars listed online that don't exist. I'm assuming this is to get people to the lot. The infor Website is incorrect and very misleading. The dealer has cars listed online that don't exist. I'm assuming this is to get people to the lot. The information on the cars they do have in stock is incorrect online. The car I went to buy was suppose to have navigation, remote start, etc., it didn't have any of that. Very pushy and odd sales experience. Did not feel they cared that the information we were given was false. I would have been happy if they would just admit their faults instead of making excuses. Prices for extended warranties and GAP insurance is double! More
by lynn.lawson1111
Verified CustomerEmployees Worked With
Chris C.
July 27, 2019
Easy buying process in Cullman I recently bought a used GMC van from Tony Serra. Haley answered my call literally as soon as their hours of operation began. She asked which vehicle I recently bought a used GMC van from Tony Serra. Haley answered my call literally as soon as their hours of operation began. She asked which vehicle I was interested in and called me back within 10 minutes to let me know if my offer was accepted. I was shopping a few other dealers in the state but every time I called, Haley promptly responded with all questions/concerns addressed. The decision to do business with them was a no brainer. They even had the best financing rates. We drove from Tuscaloosa the next morning and the staff opened early to accomodate our travel needs. After test driving the vehicle I could tell the tires needed balancing and an alignment was also necessary. They immediately took it to the shop and took care of the issues with no additional charges. All paperwork was prepared before our arrival. Every member of the staff was kind and efficient. Haley had everything lined up just as she promised. If not for the tire issues I would have been in and out in under an hour. We were back in Tuscaloosa before noon and were able to still get in half a days work. I will be checking with Tony Serra FIRST the next time I’m in the market for another vehicle. I would recommend anyone that appreciates efficiency and professionalism to do the same. More
by customplumbingandgas
Employees Worked With
Haley
August 13, 2018
Finance Scam I signed a contract and they claimed in fell through and I needed to come and sign a new contract. They assured me that only the bank's name had chang I signed a contract and they claimed in fell through and I needed to come and sign a new contract. They assured me that only the bank's name had changed. When I got there they said the interest rate and payment would be nigher and if I didn't sign it they were taking my car and would not return my down payment. More
by no2scaM
Employees Worked With
Rutherford, Maxwell and Yeager
July 02, 2015
Fred and Walter! I had so many reservations about waking into the dealership so I chose to email them first...so glad I did!! Fred Crutcher emailed and text me for thr I had so many reservations about waking into the dealership so I chose to email them first...so glad I did!! Fred Crutcher emailed and text me for three days before I could get up enough nerve to even go to the dealership...I have a major anxiety problem about such things...he made me feel at ease doing it my way! Upon entering the dealership I was greeted with smiles and as I asked for Fred he came out and said,"You must be Tammy". What a relief it was! I didn't believe that I would walk or rather drive out with a brand new car...but I did! And it is amazing...I love my new Nissan Sentra! I would recommend Fred Crutcher and Jonathan Donaldson to all my friends and acquaintances...they are AWESOME...and also I believe this Nissan friendship will be one to last!! So come on out to Cullman and get your new Nissan from Fred and Walter!! Love you guys! More
by tkaser70
Employees Worked With
Fred Crutcher and Jonathan Donaldson
July 01, 2015
Very pleased with my experience, great customer service! When walking into Serra Visser Nissan in Cullman, I did not expect to drive away in a brand new vehicle. Fred Crutcher, and Jonathan Donaldson went ab When walking into Serra Visser Nissan in Cullman, I did not expect to drive away in a brand new vehicle. Fred Crutcher, and Jonathan Donaldson went above and beyond to meet my needs and get me approved, keeping my payments at what I can afford . Love my 2015 Nissan Sentra SR ?!!!! I will definately return for future purchases, and reccomend these guys to anyone looking to buy a vehicle, they did a great job! Thanks again. More
by Mdub29
Employees Worked With
Fred Crutcher, Jonathan Donaldson
June 14, 2015
my experience is excellent everytime I have dealt with serra visser nissan of cullman 3 times now service is awsome and Fred Crutcher is the man to ask for. Their whole team at the cullma I have dealt with serra visser nissan of cullman 3 times now service is awsome and Fred Crutcher is the man to ask for. Their whole team at the cullman location is amazing. I would and will recomend them to anyone and everyone looking for a great experience. More
by ghorn
Employees Worked With
Fred Crutcher internet sales manager
