Tony Serra Nissan

Came in for new front brakes and oil change. Job was done quick and no one tried to sell me anything extra. Price was great...much better than other shops around town I price checked prior to scheduling with quick and no one tried to sell me anything extra. Price was great...much better than other shops around town I price checked prior to scheduling with Tony Serra. More

Past experiences really good, not this time?!?! Not a good car service experience this time. First of all, I asked the "new?"service lady to make sure that the tires were all checked and properly i Not a good car service experience this time. First of all, I asked the "new?"service lady to make sure that the tires were all checked and properly inflated, as I checked tire pressure screen on my way to the appointment, ranging from one tire at 36 psi to two tires at 30 psi, which I’m pretty sure was due to low temperature changes over the past several weeks. She asked if I wanted the tires rotated and I said that they normally check the tread and only rotate if the best two tires are not on the front, as I am due to get tires soon. Noticing quite a few new faces in the service department since my last appointment, I sat at the glass window and observed some of the service (not all within my sight) done on my vehicle, most of which appeared to be done by new, or at least different, “technicians” than in the past, some of which seemed a little hesitant in what the were doing/supposed to be doing. I specifically noticed that the tires were not rotated/taken off at all; therefore, not sure if all normal inspections were done, as I did not receive my Complimentary Multi-Point Inspection sheet as I have in past service visits(?). Secondly, when the service lady said I was ready to go and went over the service/bill, I was being charged for a tire rotation, when I questioned that, based on above, she checked with the main technician and he confirmed that a tire rotation was not done, so she took the bill back and removed the charge. Finally, on the the way home, I rechecked the tire pressure screen, and the psi’s were exactly the same as described above in the same tires; therefore, my initial request to check and properly inflate was obviously not done. So, no, not a good experience this time! More

Great service Always gets me in and out in a timely manner. Great staff. I have never had. To have appointment to get service on my Rogue. Staff is always nice and Always gets me in and out in a timely manner. Great staff. I have never had. To have appointment to get service on my Rogue. Staff is always nice and helpful. More

Oil change and part replacement Very efficient, knowledgeable and friendly. I was treated with respect. It was all I expected from a Service Department I will always come to Serra wi Very efficient, knowledgeable and friendly. I was treated with respect. It was all I expected from a Service Department I will always come to Serra with my vehicle needs. More

I highly recommend the service department! Montana was very knowledgeable about warranties and timely in returning calls with awesome personality! Also, they cleaned my car after service which was excelle very knowledgeable about warranties and timely in returning calls with awesome personality! Also, they cleaned my car after service which was excellent!!! More

They were so helpful and flexible. I lived over an hour away and they were gracious enough to do most of the transaction over the phone. They were really nice on the phone and in person. Love my car and wo away and they were gracious enough to do most of the transaction over the phone. They were really nice on the phone and in person. Love my car and wouldn’t have been able to get it if it wasn’t for the flexibility and kindness of the people here! More

Very satisfying Love dealing with DJ Very fun guy to be around, very attentive and puts your needs above his. Was very impressed when he had another possible sale wai Love dealing with DJ Very fun guy to be around, very attentive and puts your needs above his. Was very impressed when he had another possible sale waiting on him and he refused to leave us, even though we told him it would be ok. More

Another great experience! We have purchased 6 vehicles from Tony Serra Nissan. Our experience with sales and service has always been a smooth process. This time was a routine o We have purchased 6 vehicles from Tony Serra Nissan. Our experience with sales and service has always been a smooth process. This time was a routine oil change. I was greeted at the service bay door and then spoken to in some way by every employee in the building! I am thankful for the personal treatment and professional mannerisms of a great establishment!!! More

2nd Service I was in and out super quick! Everyone was super nice and took care of us while we waited. I could have not been more pleased. I was in and out super quick! Everyone was super nice and took care of us while we waited. I could have not been more pleased. More