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Tony Honda Kona

Kailua Kona, HI

4.6
420 Reviews

75-5608 Kuakini Hwy

Kailua Kona, HI

96740

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420 Reviews of Tony Honda Kona

March 02, 2021

Kenny Santos was friendly and knowledgeable when viewing and test driving. Brittany Cabalce was also, as well as helpful, patient, informative while buying my CRV. More

by glee.j
Recommend Dealer
Yes
Employees Worked With
Cameron Castillo, Brittany Cabalce
Mar 02, 2021 -

Tony Honda Kona responded

Aloha, Congratulations on your new CR-V! We appreciate your business and we are grateful to have been able to assist you with your new car purchase! We also want to thank you for your 5-star review and positive feedback. We try our very best to offer exceptional service to our guests and we are happy to see that is shows! Thanks again! Sincerely, Nicole Vinson Business Development Center Manager Tony Honda Kona

March 02, 2021

HI , Im Angeline Okimoto, and has been with Honda since HI , Im Angeline Okimoto, and has been with Honda since I bought my SUV from Kiko 2008. I would like to acknowledge Brittany S. in Service dept More

by AOKIMOTO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany S. /Service Dept
Mar 02, 2021 -

Tony Honda Kona responded

Aloha Angeline! We first want to thank you for being a loyal customer after all these years. These are the relationships we strive to keep and we are so grateful that you are still a part of our Honda 'ohana! Kiko is an amazing leader and he has established a wonderful, caring and courteous staff of employees here at the dealership. We are so happy that is has reflected back to our guests, as that is our #1 priority! Mahalo plenty for your 5-star review! We sincerely appreciate your positive feedback, and look forward to seeing you again at your next service visit! Warmest Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

March 02, 2021

My car was delivered to my home as promised with awesome service from Kenny Santos! Very accommodating and knowledgeable. Got what I wanted and more. More

by ns.santos8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Santos, Cameron Castillo
Mar 04, 2021 -

Tony Honda Kona responded

Aloha! Congratulations on the purchase of your new car! We appreciate your business and are happy to accommodate our guests the best we can. Thank you again for choosing Tony Honda Kona and we look forward to seeing you at your first service visit! Warm Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

March 02, 2021

Customer service was great. Very friendly people. I was almost unable to make appointment because I forgot my mask at home in Waikoloa. But 1 of employees was nice enough to give me one. More

by TANYAWYNN11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stan Heldt
Mar 02, 2021 -

Tony Honda Kona responded

Aloha Tanya, Mahalo for your positive feedback! We sincerely appreciate it. We were glad to have been able to assist you with a mask. Our priority is to always keep everyone safe during their visits here at the dealership and luckily we have an employee that makes them here:) Thanks again for doing business with us! We look forward to seeing you again at your next service visit. Kind Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

March 01, 2021

When I dropped of my Honda the estimate we $75.00 for the work I needed. I was surprised when soon later they called and said it would be $800.00!!! More

by kuabeachbumz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaimana Enos
Mar 01, 2021 -

Tony Honda Kona responded

Aloha! Thank you for the positive feedback. We greatly appreciate it as we strive to offer exceptional customer service to all of our guests. According to your visit, you initially came in for standard maintenance and added additional repairs during your appointment. I want to make sure this is the case. Feel free to contact me at 808.930.2224 if the work was not authorized. Sincerely, Nicole Vinson Business Development Center Manager Tony Honda Kona Tony Honda Kona

March 01, 2021

Great customer service! Rylan and Kaimana are very accommodating and professional. Have not ever used the service department before but will consider coming back because of the excellent service. More

by Cecily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rylan , Kaimana Enos
Mar 01, 2021 -

Tony Honda Kona responded

Aloha, Thank you for the positive feedback. We sincerely appreciate it! We are so happy you gave us a chance to service your vehicle and we hope to see you when it's time for your next service! Thanks again! Warm Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

February 27, 2021

Excellent! Excellent! Excellent! Excellent!Excellent! Excellent!Excellent! Excellent!Excellent! Excellent!Excellent! Excellent!Excellent! Excellent!Excellent! Excellent!Excellent! Excellent!Excellent! Ex More

by konacats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Virnie Afan
Mar 01, 2021 -

Tony Honda Kona responded

Wow! Mahalo for your super excellent review! We are so very grateful! :) We look forward to seeing you again at your next service visit! Kindest Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

February 27, 2021

Absolutely fantastic staff! Great customer service, fast, friendly, helps and accommodate you and your car to every need! I love my service people Kaimana and Brittany, 5 star for them! More

by cbcaban25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron , Kiko Martinez, Brittany Santiago, Kaimana Enos, Nelson Enos
February 26, 2021

Richard Soriano is an excellent sales personJohn in Richard Soriano is an excellent sales person John in Finance also is excellent to work with Car was spotless and ready for pickup on time. More

by larry95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Castillo, Richard Soriano
Feb 27, 2021 -

Tony Honda Kona responded

Aloha Larry, Congratulations on the purchase of your new vehicle. Thank you for coming to Tony Honda Kona for your new car needs! Welcome to the Honda 'ohana! We truly appreciate your business, and are happy to hear you had a great experience with our sales and finance team. Enjoy your new vehicle and we look forward to seeing you at your next service visit! Mahalo nui, Nicole Vinson Business Development Center Manager Tony Honda Kona

February 25, 2021

Received an email for a cheaper oil change. Was charged full price. I was told that I had to “Ask” for the cheaper price, but still charged full price. Negative battery terminal was loose and was not inspe More

by derekpriest12@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stan Heldt, Virnie Afan
Mar 02, 2021 -

Tony Honda Kona responded

Aloha Derek, We apologize if you did not have pleasant experience during your service visit here at the dealership. If you would kindly call me directly at 808.930.2224, option 2. I would like to obtain additional information from you regarding your concerns. We make every effort to provide stellar service to all of our guests and would like to address the issue promptly. I look forward to hearing from you soon. Thank you! Sincerely, Nicole Vinson Business Development Center Manager Tony Honda Kona

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