Tony Honda Kona

I always request Stan to assist me because he of his experience and knowledge. He is always pleasant and helpful. I will always choose Honda. experience and knowledge. He is always pleasant and helpful. I will always choose Honda. More

Service personnel are friendly, courteous and professional. They get the cars in and out in a reasonable timeframe and I trust them to do a good job on my vehicle. professional. They get the cars in and out in a reasonable timeframe and I trust them to do a good job on my vehicle. More

A pleasure as always. Stan kept me updated on my vehicle's status. The waiting area was clean. The shuttle service was prompt; clean van vehicle's status. The waiting area was clean. The shuttle service was prompt; clean van More

I had an extremely disappointing experience here while considering purchasing one of their used cars and want to warn any future used cars shoppers the type of dealership this really is. I didn’t put much considering purchasing one of their used cars and want to warn any future used cars shoppers the type of dealership this really is. I didn’t put much thought into being a single female looking to buy a car until after my horrifying experience with Will and Cameron at the Tony Honda dealership. To say I was treated with disrespect because I was a woman is an understatement! Will had a harsh tone with me right off the bat and when I expressed concern around the selling price of the car I was looking at (given there were quite a few issues with the vehicle), he immediately told me there was no room to negotiate price - his tone was not only harsh but he also spoke in short to the point statements towards me making it hard to feel like I was being heard. Every concern I brought up, he seemed annoyed with answering. I asked multiple times to see the inspection they said was done by their mechanic and finally after HOURS, Will informed me he couldn’t get it because the mechanic went home for the day but they would have it the next day. I was then passed off to Cameron who proceeded to mansplain to me how the car buying process works and that the price they set was the only price they could give and if I didn’t take it someone else would. After three hours of waiting around in the back office while Will would leave for 20 mins+ to get an answer for each simple question, tired and frustrated at the very little amount of information I was actually getting, I called my grandfather for advice. Will came back in the room when he was on speaker phone and my Grandfather asked a few questions to Will directly, Will’s entire demeanor immediately changed, he because much nicer and was answering his questions with respect and kindness. My Grandfather then said “What is the issue with lowering the price on this car” and Will’s response was “Oh there is no issue at all, that is definitely something we can work on”. I was absolutely shocked that his willingness to negotiate was determined by the sex of who he was negotiating with. Will also made multiple rude comments to my friend (who was my ride to the dealership) about being on her phone such as “You better not be Tik Tok-ing!”, as well as expressing extreme annoyance when she would chime in to ask a question about the car saying “Are you done yet?”. Sadly the poor experience doesn’t stop there…Will told me to come back the next day to see their inspection report and also agreed it was ok if there was a 3rd party inspection done as well on the vehicle (he only agreed to this after trying to convince me that their in-house 125 point inspection was better than any 3rd party one I would pay for). The 3rd party inspection found a leak in the oil pan. I was obviously immediately concerned that this 3rd party inspection found something that the dealership should have found before listing the vehicle for sale. Upon returning to the dealership the next afternoon (24 hours since last being there) I was told they would have their mechanic look at it again to confirm these new findings. I then waited in the back room for another 2 hours…waiting for a report that they said was already done before the car was listed. So just be warned, not only is this dealership discriminatory towards women buyers but their in-house used car inspections should not be trusted. It's sad that in today's world women are still treated differently but the silver lining is out of the 3 other dealerships I have had experiences with while on my car shopping journey, this is the only one that I was disrespected at. If you still plan to work with Tony Honda Kona, I highly suggest asking for Brittney. She helped me the 2nd day I was there, she was kind and very easy to talk to and work with...a complete 180 of working with Will and Cameron. More

Everyone here at Tony Honda were super friendly and helpful. I always love getting my CRV serviced here in Kailua-Kona. Very Quick and efficient!! helpful. I always love getting my CRV serviced here in Kailua-Kona. Very Quick and efficient!! More

Will never have Tony Honda work on my car again! X3 it’s been worked on and I got it back every time with more problems (cut fenders, rubbing of tires even tho my tires fit within my fender and caster neede been worked on and I got it back every time with more problems (cut fenders, rubbing of tires even tho my tires fit within my fender and caster needed to be moved, bushings needed changing but mechanic failed to fix all). I warn everyone to NOT bring your car to Honda for repairs! I got it back today and the rubbing is now on the opposite tire. Kiko is the worst manager I’ve ever met and tried to push me off to Toyota to have work done even when I bought my car from Honda. He had the nerve to ask if I was an only child due to my unpleasant attitude after getting my car back without it being fixed correctly. Easiest choice for him not to help fix the problems created by his employees. Kaimana is the absolute best worker I’ve ever had the pleaser of working with at Honda, someone please award this lady. Thank you so much for all your help EVERY visit I’ve come in even tho I am not the easiest pleased client. More

Recently I arrived without an appointment and because it was early I was able to get an oil change and have the alignment checked. This was accomplished in a very timely manner. Tony Honda Kona has very fri was early I was able to get an oil change and have the alignment checked. This was accomplished in a very timely manner. Tony Honda Kona has very friendly and well trained employees. The entire facility is very clean and definitely there is a true spirit of Aloha here! Also kudos to Ryan Grillot who orchestrated all of this for me in the service department. More

When my Honda CRV was serviced at Tony Honda (Kona), I found the staff to be professional, timely, accommodating, pleasant, and perform quality work. I wouldn't take my car anywhere else. found the staff to be professional, timely, accommodating, pleasant, and perform quality work. I wouldn't take my car anywhere else. More

Very Good Customer ServiceClean Sorrounding, Very Good Customer Service Clean Sorrounding, FRIENDLLY, Very knowledgeable, ON TIME, Bought 4 HONDA CARS LOVE LOVE MY PILOT AND GREAT CUSTOMER Very Good Customer Service Clean Sorrounding, FRIENDLLY, Very knowledgeable, ON TIME, Bought 4 HONDA CARS LOVE LOVE MY PILOT AND GREAT CUSTOMER SERVICE ROAD DRIVER More

Great customer servicevety friendly On time road Great customer servicevety friendly On time road driver Clean are Bought 4 HONDA RECOMMEND HONDA CAR TO ANY BODY I HAVE STAN ALL THE TIME Great customer servicevety friendly On time road driver Clean are Bought 4 HONDA RECOMMEND HONDA CAR TO ANY BODY I HAVE STAN ALL THE TIME More