Tony Honda Kona

Service Tevoew Everything was thoroughly explained to me before and after service was completed and all of my concerns were addressed. Love having the online option Everything was thoroughly explained to me before and after service was completed and all of my concerns were addressed. Love having the online option to schedule a service and the wait time was minimal compared to other dealerships. More

My bad experience I love buying car at big island Honda,but the service is very poor.. not only they charged too much but, it takes forever , and bad communication.. I I love buying car at big island Honda,but the service is very poor.. not only they charged too much but, it takes forever , and bad communication.. I drop off the car to find out what is the noise making when I reverse ..i know it's gonna take long time, so I let them drop me at my second job .. next thing you know , they are close . With out letting me know.. my car problem is minor , just need to changes the cover at the bottom.. because they never call me to pick up my car..I was stuck in town .. my house was 1 and half hrs drive.. my kids and wife waiting for me.. good thing my parents pay for my hotel to stay the night.. my wallet and license was on my car.. I was mad.. .. next morning I came just to get it.. More

Amazing! We are so very pleased with the sales and service at Big Island Honda-Kona. They went above and beyond anything they had to so we would be treated v We are so very pleased with the sales and service at Big Island Honda-Kona. They went above and beyond anything they had to so we would be treated very well! This is the 3rd car we have purchased from them and have never had a better experience buying or having a car serviced. We bought a 2010 Honda Odyssey as is and it started to have air conditioner problems the first week. They kept working on it and found the problem, fixed it, and did not charge us since it happened just after we bought the car. They did not have to but Wow are we going to spread the word that these are the folks you want to buy all your cars from! Honest, fair, and so much integrity! More

Efficient and fair Always nice to have people who know what they are doing. The Car is done right and on time. I overheard the discussion of an issue with another car. Always nice to have people who know what they are doing. The Car is done right and on time. I overheard the discussion of an issue with another car. A repair had been done overestimate but there had been a mistake and the owner was not notified. They caught this issue and resolved without the owner even knowing. Granted they had to honor the estimated cost but I was impressed they did not wait for the owner to identify it on the bill and demand it- they took care of it without forcing the owner to have to fight about it. More

Shift button pops odd shift knob The day before my experience. Was driving my Honda CR-V Toiring. I shifted my car into reverse to park, the silver button on the gear knob shot out, a The day before my experience. Was driving my Honda CR-V Toiring. I shifted my car into reverse to park, the silver button on the gear knob shot out, and broke off during shifting. Scared me as I had to think for a minute what to do. I shut my car off, Utah my car was rolling. Until I thought of pushing my brake button. I managed to “jerry rig “ the button back into the gear knob; and luckily a friend was there to give Me a piece of gorilla tape to hold the cheap piece of plastic in the knob. I called a Honda they scheduled me in for the next day to fix this Plus was due for a scheduled maintenance on my 2017 Honda. I am worried because this could happen again. Stan, at Big Island Honda was nice and we discussed this problem with the cheap buttons on the gear shift. I feel Honda should find a company that makes a better quality part and Recall Honda’s in to fix these. It could be a dangerous problem and hoping no one gets hurt Never heard of this happening to anyone. My car is not even 2 years old. More

Not going back Over priced, didn’t perform half te jobs they recommended that I had approved... Service manager had a dentist appt, and forgot to notify the mechani Over priced, didn’t perform half te jobs they recommended that I had approved... Service manager had a dentist appt, and forgot to notify the mechanic of issues... More

Airbag Recall Easy and no hassle drop off and pick up. Timely work. Pleasant Service Dept staff. Couldn't be better. Highly recommend Big Island Honda - Kona. Thi Easy and no hassle drop off and pick up. Timely work. Pleasant Service Dept staff. Couldn't be better. Highly recommend Big Island Honda - Kona. This rating and review process is more frustrating than using the services. More

Staff performance was outstanding I always resisted dealer interactions. When my mechanic retired I was hard pressed and decided to give it a try. What a pleasant surprise! I’ll be bac I always resisted dealer interactions. When my mechanic retired I was hard pressed and decided to give it a try. What a pleasant surprise! I’ll be back. More

Simply AWESOME!!! Carly, My service advisor was Simply AWESOME!!!! The best service on my car I've ever had!!! Friendly, and so accommodating!! What else can I say? Carly, My service advisor was Simply AWESOME!!!! The best service on my car I've ever had!!! Friendly, and so accommodating!! What else can I say? More

Love my Honda Waited 2.5 hours oil change and tire rotation seemed long waiting room cold but other customers were friendly. Bathroom very clean. Alex very friendl Waited 2.5 hours oil change and tire rotation seemed long waiting room cold but other customers were friendly. Bathroom very clean. Alex very friendly and courteous More