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Tony Honda Kona

Kailua Kona, HI

4.6
420 Reviews

75-5608 Kuakini Hwy

Kailua Kona, HI

96740

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420 Reviews of Tony Honda Kona

December 19, 2020

Kaimana was helpful with my servicing of my Fit. She reviewed my need for the front brakes and explained the safety factor. what else can I say......... More

by CMITAMURA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaimana Enos
Dec 19, 2020 -

Tony Honda Kona responded

Aloha! We appreciate your positive feedback. Thank you! Transparency is extremely important to us and Kaimana is very thorough as a service advisor. Mahalo for your business and we look forward to seeing you again at your next service visit. Happy Holidays, Nicole Vinson Business Development Center Manager Tony Honda Kona

December 15, 2020

I was told when would be the best time to come in for a safety inspection. I came without an appointment, and was checked in promptly by a service agent. While I was signing the service authorization they More

by LKNCATS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stan
Dec 21, 2020 -

Tony Honda Kona responded

Aloha! Thank you for your positive feedback and 5-star review! We are so happy we could accommodate you with speedy service! We look forward to seeing you at our next service visit! Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 15, 2020

Brittany has amazing service. She is such a people person and has good energy! I’m so grateful for that one day she came into my store and introduced herself! More

by melanie.ioane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Cabalce
Dec 21, 2020 -

Tony Honda Kona responded

Aloha Melanie! We greatly appreciate you 5-star review! Brittany is an awesome sales advisor and we are very grateful for her. Thank you for your business and we look forward to seeing you again soon! Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 14, 2020

Jonathan was most helpful, and I feel he went the extra mile to ensure my satisfaction with the work completed. Because of him, I will be back for any other service concerns. More

by MGOLISH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
Dec 21, 2020 -

Tony Honda Kona responded

Aloha! Thank you for your positive feedback! We are so happy to hear Jonathan made a lasting impression on you, as we work very hard to make sure we offer the best customer service. We look forward to seeing you at your next service visit. Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 10, 2020

Every time I bring my car in for service I am treated in a very courteous manner and everyone is very nice. The car is finished in a timely manner and I really appreciate that the car is washed when they ar More

by NAPAGAL1@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stan Heldt
Dec 21, 2020 -

Tony Honda Kona responded

Aloha! Mahalo for your 5-start review. We thank you for your loyalty as a valued customer and look forward to seeing you again at your next visit! Happy Holidays! Warm Regards, Nicole Vinson Business Development Manager Tony Honda Kona

December 07, 2020

Employees were very friendly. I just bought my car and there is a factory flaw on the dash. Tony said he had tried to fix it but that he wasn’t happy with the result. He decided to replace it entirely. Wh More

by MYNEWDOG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 21, 2020 -

Tony Honda Kona responded

Aloha! Mahalo for your 5-star review! We want to make sure our customers purchase a vehicle they are extremely happy with and we are glad to hear the issue was resolved. We look forward to seeing you again soon! Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 07, 2020

Excellent service!!! Came and picked up the Ridgeline, started it, took it in for servicing and returned all within 3 hours of my call. Perfect experience. Thank you. More

by mrdunn5816
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiko Martinez, Nicole Vinson
Dec 21, 2020 -

Tony Honda Kona responded

Aloha and thank you for your positive feedback. We always want to make sure your appointment visits are scheduled as conveniently as possible for our customers and we are happy to hear your service was done in a timely manner. We certainly look forward to seeing you at your next service visit. Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 04, 2020

Service writer did a good job. While service was being performed, I walked around the sales floor, met a salesman who said he was on a break from a sales meeting, so I gave him my phone number. I never re More

by jd-cpa
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I don't know your employees' names
Dec 15, 2020 -

Tony Honda Kona responded

Aloha, We want to thank you for acknowledging our Service Advisor. Customer service is our top priority. In saying that, I am sorry to hear that you had a less than perfect experience with one of our sales associates. If you would kindly call me directly at 808.930.2238 or via email at nvinson@tonygroup.com I would greatly appreciate it. I would like to get more information regarding your visit. Warm Regards, Nicole Vinson Business Development Manager Tony Honda Kona

December 04, 2020

I was told the maintenance would be two and a half hours. It took them 45 minutes, still charge me over $400?! Makes me wonder if all the work was done! Or is that just overcharged, again. More

by sj121953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kiko Martinez
Dec 04, 2020 -

Tony Honda Kona responded

I do apologize on your experience and I would like to talk to you about this situation personally. My name is Kiko Martinez, General Manager of Tony Honda Kona. Please call me at +18086406945 to resolve this situation. Mahalo.

December 03, 2020

Excellent service. Friendly, courteous, and efficient. Helpful, too. Cannot add more superlatives .25 words is too much to ask for. Xxx xxx xxx xxx xxx. More

by MITCHELLD007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiko Martinez, Nicole Vinson
Dec 21, 2020 -

Tony Honda Kona responded

Aloha! Thank you for your feedback regarding our service department. We strive to offer top notch service and we appreciate your 5-star review! Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

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