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Tony Honda Hilo

Hilo, HI

4.7
462 Reviews

124 Wiwoole St

Hilo, HI

96720

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462 Reviews of Tony Honda Hilo

February 25, 2021

Excellent service, picked up and retuned my van and got everything I needed done without any hassle. Would definitely recommend their services to my friends. More

by MMLETOTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen
Feb 25, 2021 -

Tony Honda Hilo responded

Thank you for the great review! We appreciate your business! Garrett F Service Manager

February 24, 2021

i was told I needed to replace 5 lugs, studs and wheel i was told I needed to replace 5 lugs, studs and wheel bearing @ $1,000. I went to Firestone where they replaced one and only one lug for free. W More

by JEFFFUNADA
Recommend Dealer
No
Employees Worked With
Vincent Owings
Feb 24, 2021 -

Tony Honda Hilo responded

Sorry about your recent experience. We appreciate your feedback and are looking into your quote. As a dealership we take each quote seriously and with each guests safety at the forefront. We will continue to revise our process to make sure each quote is explained in detail and all options are given. Again, thank you for this opportunity to improve and apologies for this experience. Garrett F. Service Manager

February 23, 2021

The work I had done on my car was finished earlier than expected, the price was less than I expected and Lori is great. Good experience overall. More

by CINMARLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori, Vincent Owings
Feb 25, 2021 -

Tony Honda Hilo responded

Thank you for your kind review! We appreciate your business! Garrett F Service Manager

February 22, 2021

Lori is simply the best. She is personable, knowledgeable, and ever so efficient. She remembers the customer by name as well as the car the customer drives. She is amazing and appreciated. J More

by GWYNNSOSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori, Jordon
Feb 22, 2021 -

Tony Honda Hilo responded

Thank you for your kind review! We appreciate your business! Garrett F Service Manager

February 22, 2021

Lori and Jordon are tops. For the first time in a very long time I feel that my car is in good working order. I thank the troubleshooters and the mechanics for their good work. The entire service depart More

by GWYNNSOSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori, Jordon, Mechanics
Feb 22, 2021 -

Tony Honda Hilo responded

Thank you for your kind review! We appreciate your business! Garrett F Service Manager

February 22, 2021

Steve was a pleasant salesman who sold me a slightly used HRV which was exactly what I was looking for. Unfortunately the sale did not work out but Steve was instrumental in resolving matters to my sat More

by GWYNNSOSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Feb 22, 2021 -

Tony Honda Hilo responded

Thank you for your kind review! We appreciate your business! Riley H Sales Manager

February 18, 2021

I was amazed that your service department staff Cliff & Lori recognize me by my name and was greeted by them, such excellent customer service, I’m a loyal customer of Honda More

by MARLEN6003
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cliff
Feb 19, 2021 -

Tony Honda Hilo responded

Thank you for the kind review! We appreciate your business! Garrett F Service Manager

February 18, 2021

My rep is excellent. Fast and efficient. Lorie goes above and beyond knowing my busy work schedule. Appreciate her professionalism and courtesy. Thank you for a great experience More

by CBELANIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorie Taylor, Vincent Owings
Feb 19, 2021 -

Tony Honda Hilo responded

Thank you for the kind review! We appreciate your business! Garrett F Service Manager

February 12, 2021

The Clint and the staff were very nice and accommodated my needs with the shuttle when I was waiting for my vehicle to get serviced. When I received the car, it was washed, and cleaned. Thank you Tony Hond More

by USA1UNSHALOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint
Feb 13, 2021 -

Tony Honda Hilo responded

Thank you for your kind review! We appreciate your business! Garrett F Service Manager

February 12, 2021

Service was good, Employees are nice, they greet me with smile. Service advisor is detailed enough to explain about the services that was performed. Only thing is kind of pricey. More

by MAE_GIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Owings
Feb 12, 2021 -

Tony Honda Hilo responded

Thank you for your kind review! We continue to monitor our pricing to be sure we are competitive in out market and are glad to get your feed back here. We appreciate your business! Garrett F Service Manager

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