Tony Honda Hilo

Mahalo Lori, for noticing safety check due; Peter in sales, for CRV video education while waiting; Clint in service, always a pleasure to see. Mahalo! sales, for CRV video education while waiting; Clint in service, always a pleasure to see. Mahalo! More

The service department worked well to make sure I was well taken care of by communicating when my car was ready and identifying the problem for my Honda. I plan on going back if something else arises. well taken care of by communicating when my car was ready and identifying the problem for my Honda. I plan on going back if something else arises. More

I was told that there was some cracking that was starting to show on the side of my tires but the treads were fine. I was told that they had a deal, buy 3 tires get the 4th one free. I appreciate being t to show on the side of my tires but the treads were fine. I was told that they had a deal, buy 3 tires get the 4th one free. I appreciate being told about the cracking on my tires (which were not purchased from Honda) but I got the feeling that the problem didn't have to be taken care of immediately and that they were trying to push the buy 3 tires get the 4th one free on me. I wasn't even given any information on the tires they were trying to sell me. More

Lori is awesome. Lori is very knowledgeable with the type of service that is provided at Honda. Lori will go above and beyond to get the information a customer request! of service that is provided at Honda. Lori will go above and beyond to get the information a customer request! More

I am really grateful for the “little extras” that was provided with my repair like replacing a missing cotter pin in the ball joint castle because it was noticed and not part of the scheduled repair. The provided with my repair like replacing a missing cotter pin in the ball joint castle because it was noticed and not part of the scheduled repair. The complimentary shuttle service and car wash is always appreciated but the delivery of my vehicle was most helpful. More

WILL BE CONTACTING AMERICAN HONDA MOTORS CORPORATE OFFICE . FAILED TO COMPLY WITH EPA REGS CONCERNING EMISSIONS . FAILED TO BRING UP TO HONDA EPA REQUIRED SPECKS IN 3 VISITS . FAILED TO DIAGNOSE ON FIRST VI . FAILED TO COMPLY WITH EPA REGS CONCERNING EMISSIONS . FAILED TO BRING UP TO HONDA EPA REQUIRED SPECKS IN 3 VISITS . FAILED TO DIAGNOSE ON FIRST VISIT More

Always a pleasure dealing with the service department. The staff is very pleasant and professional, they take the time to explain what was done and work is always completed in the time promised. The staff is very pleasant and professional, they take the time to explain what was done and work is always completed in the time promised. More

Lori has been my service advisor for all four of my Civics. She has routinely delivered only the very best, timely service and repair products for many years for me. My most recent service experience Civics. She has routinely delivered only the very best, timely service and repair products for many years for me. My most recent service experience, as expected, was excellent! Great maintenance work, superb communication for approval of previously unscheduled work, and timely completion/closing of work order. Lori remains the very best! Technically and professionally sound. Her customer care and service is legendary. More

Been bringing in my cars for service for many years and I never experienced any difficulties. My service advisor, Lori Taylor is awesome in what she does. I’ve also dealt with Clint in the past, he too is never experienced any difficulties. My service advisor, Lori Taylor is awesome in what she does. I’ve also dealt with Clint in the past, he too is awesome. Great job Service Dept. More

Thank you to Lori. My wife's car needed the alternator changed so I called Lori. She got me an appointment that same day and the work was finished in about an hour. Honda quality work at a fair price!!! changed so I called Lori. She got me an appointment that same day and the work was finished in about an hour. Honda quality work at a fair price!!! More