Tony Honda Hilo

awesome customer service dealership makes you feel welcomed as a person, not just a number & reassures the problem is addressed & fixed the first time giving you the feelin dealership makes you feel welcomed as a person, not just a number & reassures the problem is addressed & fixed the first time giving you the feeling of confidence from a personnel level. More

New to Honda This was my first taking my 2016 CRV into the Honda Service Center. Who ever is running this place seems to be all about customer service. Everyone is This was my first taking my 2016 CRV into the Honda Service Center. Who ever is running this place seems to be all about customer service. Everyone is very friendly and helpful. I brought my car in at its schuldule time and they started working on it right away. Hope this customer service keeps up if I ever need them for something major. More

Amazing!!! I went in to big island Honda Hilo today with my wife and two-year-old daughter. We had the greatest experience in our life buying a car. Everyone wa I went in to big island Honda Hilo today with my wife and two-year-old daughter. We had the greatest experience in our life buying a car. Everyone was super helpful super friendly and had awesome customer service!! The sales rep that helped my wife and I name was Jun. He went above and beyond making us feel as if we were at home. If you are in the market for a car go in and ask for Jun at big island Honda Hilo!!! More

Pleasant, professional and accommodating staff I enjoyed working with Dean as he was honest in his dealings and tried his best to satisfy his customer. I appreciated the service he provided to me. I enjoyed working with Dean as he was honest in his dealings and tried his best to satisfy his customer. I appreciated the service he provided to me. More

Oil change and recall work The staff here were extremely friendly and helpful. I had to wait a lot longer than I expected which is why I put down a 4. I left my vehicle at 11 The staff here were extremely friendly and helpful. I had to wait a lot longer than I expected which is why I put down a 4. I left my vehicle at 11:15AM and was told it would be ready by early afternoon. It wasn't ready until after 4PM. More

Customer service Good customer service and easy to work with. Dean had all the answers and was very courteous in all facets of this dealing. Thank you Vince for maki Good customer service and easy to work with. Dean had all the answers and was very courteous in all facets of this dealing. Thank you Vince for making this a pleasant and happy experience... More

Great experience We purchased a 2016 certified pre-owned Honda Odyssey. We truly love the van. Dean Itagaki was great. He was very knowledgeable and friendly. He gave We purchased a 2016 certified pre-owned Honda Odyssey. We truly love the van. Dean Itagaki was great. He was very knowledgeable and friendly. He gave us great customer service. Chelsie in the business office also gave us great service. She made all the paperwork go really fast and smooth. Thank you Big Island Honda for always giving us great service. This is why we keep coming back. More

Satisfied customer 👍🏼👍🏼 Jeremy went above and beyond with patience and understanding to take good care of us👍🏼👍🏼 we hope that our future with Toyota will be memorable an Jeremy went above and beyond with patience and understanding to take good care of us👍🏼👍🏼 we hope that our future with Toyota will be memorable and rewarding. More

Purchasing a new vehicle Price competitive, fast service. 4 stars only because they forgot to fill the tank full upon delivery. Day was late and gas station was closed. I g Price competitive, fast service. 4 stars only because they forgot to fill the tank full upon delivery. Day was late and gas station was closed. I guess they were okay with giving us the car with 3/4 tank. More

New car buyer We were very happy with our buying experience at Big Island Honda. It started with Julie Kurashige who kept in intact with us over the months of sea We were very happy with our buying experience at Big Island Honda. It started with Julie Kurashige who kept in intact with us over the months of searching for the e right car. When we came to your dealership, we were set on. buying an accord. But Joshua took us on a test drive of a CRV. That drive convinced us the CRV was the right car for us. Thank you to Donovan, Julie, Joshua, and the rest of your great team for giving us such an awesome deal. We look forward to enjoying this CRV for a long time. Thanks agaiin, Earl and Judy Fujishige More