Tony Honda Hilo

Josh was the bomb. We had support each step of the way including a delivery of the vehicle. Thanks to Josh and Cam, we aare driving our new Honda Accord today instead o We had support each step of the way including a delivery of the vehicle. Thanks to Josh and Cam, we aare driving our new Honda Accord today instead of net month. More

Friendly atmosphere Previously owned 2 Hondas and liked the vehicles and service. Felt comfortable at dealership and salesman, Dean Itagaki was very knowledgeable (answer Previously owned 2 Hondas and liked the vehicles and service. Felt comfortable at dealership and salesman, Dean Itagaki was very knowledgeable (answered all my questions) More

In & out in 2 hours Called Uncle Johnny for best deal on CRV, Dean & Caitlin closed the sale in 2 hours with best interest rate, delivered car to my home. Called Uncle Johnny for best deal on CRV, Dean & Caitlin closed the sale in 2 hours with best interest rate, delivered car to my home. More

Very good experience Buying a car is not easy. Maka (Josh) made it easy. I had been trying to decide which brand of car to buy for some time. The lot, building, personnel, Buying a car is not easy. Maka (Josh) made it easy. I had been trying to decide which brand of car to buy for some time. The lot, building, personnel, offices, ambiance, service and above all the car and the price all came to together for a quick and almost painless (I did have to pay for it . . . ) transaction. Unless you want to pay much more for luxury branding, my CRV EXL is as much luxury as my Mercedes, with all the bells and whistles. I recommend these guys over the competition. Mahalo Maka for a job well done. More

Great Dean was exceptional. Very calm, nice and friendly. Not pushy and seems like and honest and fair guy! He's my new favorite car sales guy- I'm in kona Dean was exceptional. Very calm, nice and friendly. Not pushy and seems like and honest and fair guy! He's my new favorite car sales guy- I'm in kona but I've already told a few people if they want to buy a car go to hilo to see Dean. Sheena was awesome also. I'm very happy with the deal and car I got! More

Clint awesome but the time took to do my oil change not good I went in at 8:30 to do an oil change and was happy when Clint let me know about a special that would allow me to come back an additional 2 times for I went in at 8:30 to do an oil change and was happy when Clint let me know about a special that would allow me to come back an additional 2 times for balancing tires, car wash, and oil change. Everyone there super nice but when he came back and told me that the bolt was stripped and the last person who fixed my car did it and that i could not get my car back until that was fixed and it cost another $130+ dollars i almost died. I did not get out of there till after 1:00 and i had to cancel an 11:00am appt with a client. I did give an average rating cause they did take care of the stripped bolt without cost to me, Clint went and talked to the manager. Thanks Clint. Lets see how the next visit goes:) and i will be back to rate them again. More

Fantastic No complaints. Exact car I've been looking for. The car is very convenient and stylish. They have a very good staff. Amazing car buying experience. No complaints. Exact car I've been looking for. The car is very convenient and stylish. They have a very good staff. Amazing car buying experience. More

I'll rate my dealer 10 I'll rate him 10 because he help me very well... He did a nice job,explain everything and done what I ask him to do for me and help me how to find th I'll rate him 10 because he help me very well... He did a nice job,explain everything and done what I ask him to do for me and help me how to find the price I can pay for my monthly...thanks again for helping me out.. More

Awesome, Customer Service Big Island Honda,SERVICE AND SALES Aloha, Sorry this Customer Survey Response is so late, I was having trouble with my computer! I would like to share my experience with Big Island H Aloha, Sorry this Customer Survey Response is so late, I was having trouble with my computer! I would like to share my experience with Big Island Honda in several different areas. First I came to Big Island Honda to find me a Good, Reliable, Affordable car. Jun was my Sales Associate. He found just the right "FIT" for me, a 2007 Honda FIT! It met ALL of my Expections and more! Mahalo to Jun to Listening to ME the customer and Not just he wanted to sell me to make a few extra bucks! That's what you call a True Sales Associate and just a salesman. Next, I was going to bring my FIT in for service, oil change, filter, fluid checks, tire rotatation. Before I brought my FIT in for servicing I stopped by to see exactly what was going to be done! I was greeted in the parking lot by Noah! He explained exactly what was going to be done when I brought my FIT in for service! In my conversation with Noah it was like we had known each other for years! Noah is an EXCEPTIONAL CUSTOMER SERVICE GREETER MANAGER!! I look forward to working with him in the future. Next, and FOREMOST was Lori Taylor my Service Advisor! I have Never had such a Comprehensive, Friendly, Professional, Multi-Tasked Service Advisor ever! From the Very Beginning Lori Greeted my with ALOHA!! She had my FIT paperwork right in front of her and knew Exactly what service they were going to preform on my FIT! Lori explained a Service Plan for a year with the same services I was getting and more for Less than HALF the price! I had a syrybank credit card that I was supposed to be able to use for auto repair and servicing. Lori tried to run the card through and it declined, I called the customer service line and Lori talked to them and provided them with all of the information they requested, they said that Big Island Honda wasn't on there list. So the service was done as scheduled and I purchased the Service Special!....AND............ IT WAS LORI'S BIRTHDAY!!!!!! We All sang HAPPY BIRTHDAY TO LORI!!!!! It was Sooooooo much Fun just like OHANA!!! Kourtnie the Shuttle Driver took me to another appointment while my car was being serviced. Kourtnie is sooooo much Fun to be around we Talked and Laughed about All kinds of things we had in common!.....AND........ It was HER BIRTHDAY TOO!!!! I sang HAPPY BIRTHDAY TO KOURTNIE too!!!! Again just like OHANA hanging out together!!! My overall experience was Great!! I wasn't like just another boring car servicing trip,............... IT WAS A PARTY THAT I WON'T FORGET!!!!! Mahalo! More

Excellence in Service My experiences with Honda Repair Service, with my service provider, Lori Taylor, has always been excellent. Lori is always very professional, pleas My experiences with Honda Repair Service, with my service provider, Lori Taylor, has always been excellent. Lori is always very professional, pleasant and helpful. In all my years owning a Honda, I have yet to experience any dissatisfaction with her. More