Tony Honda Hilo

Perfect Car Buying Experience From the very beginning, both salesmen Marc, Dean and Cameron were very helpful, patient and informative in a way that was not pushy at all. They ans From the very beginning, both salesmen Marc, Dean and Cameron were very helpful, patient and informative in a way that was not pushy at all. They answered all our questions about the 2018 Honda Civic that we decided to purchase and made every attempt to make my wife, son, and I feel comfortable and special. More

Service department exceeds its great reputation Very happy with the service I received through Honda's service department. I wasn't able to book my service with my usual service advisor but Glen did Very happy with the service I received through Honda's service department. I wasn't able to book my service with my usual service advisor but Glen did a fantastic job of taking care of me and my car. More

1st Service We recently bought our Honda CRV (3months) and was sent an email to remind us of our 1st service appt. I called and informed them that my husband had We recently bought our Honda CRV (3months) and was sent an email to remind us of our 1st service appt. I called and informed them that my husband had a dentist appt at 3pm and I was told the service would be no longer than 1 hour (service appt was scheduled for 1pm) and they were true to their word, my husband was out by 2pm. The service was just a quick check of the fluids and to make sure we were making the best of all the "extras" our car came with. We never had this kind of great service with our other cars, yes even on our BMW we never received this type of service. I love the way Honda treats their customers...like Ohana! More

My new Honda lease For over 28 years, my go to "friend" at Big Island Honda was (the late) John Rodrigues Sr. He sold me my first Honda and effected two subsequent lease For over 28 years, my go to "friend" at Big Island Honda was (the late) John Rodrigues Sr. He sold me my first Honda and effected two subsequent leases with me. With my current lease ending soon, I knew no one in sales. Julie (lease advisor) referred me to Donovan. Although he was off, Donovan dove in; ensuring my comfort, described the new car and worked with me on the initial terms, ensuring my satisfaction before leaving for his appointment. Keoni was outstanding in completing the sales related tasks with me. He was thorough in describing (and demonstrating) the features of my new Honda, emphasizing safety and technical aspects. He spent the time and energy to ensure my satisfaction and invited any future questions to himself anytime. Cameron efficiently went over the financial documents with me and with signatures applied, closed the deal. These devoted professionals were competent and efficient, while placing emphasis on customer courtesy and satisfaction. More

Efficient use of technology Good friendly service from the service person and the shuttle driver. Loved the ability to review my invoice and pay electronically before I got back Good friendly service from the service person and the shuttle driver. Loved the ability to review my invoice and pay electronically before I got back. More

Service Excellent service and they even wash your car. Treated with respect and courtesy. Offered free coffee tea or water. Tv to watch in customer lounge. Excellent service and they even wash your car. Treated with respect and courtesy. Offered free coffee tea or water. Tv to watch in customer lounge. More

Excellent service by John Mae I gotta say that John Mae did a wonderful job. He was able to listen to my concerns and made sure I got a good deal on my new van. He was always abl I gotta say that John Mae did a wonderful job. He was able to listen to my concerns and made sure I got a good deal on my new van. He was always able to answer my questions and if he didn’t know the answer he knew who to talk to find out the answer. I’ve had three failed attempts over the years at this dealership at trying to purchase a car. I wound up walking away each time because the salesman or manager would just play games when it shouldn’t have to be like that. However John and Donovan Nachor have made me a fan of Big Island Honda Hilo. I really felt like I was dealing with trustworthy and honest people. No games or hidden agendas. Just upfront and friendly. I would recommend this dealership and refer my friends and family to John Mae for their next car purchase. More

Great Service They have convenient appointment times, and fast service. They have Shuttle service available and vehicle drop off service as well. It was easy to mak They have convenient appointment times, and fast service. They have Shuttle service available and vehicle drop off service as well. It was easy to make / reschedule my appointment with their online system. More

Oil Change From the drop off to the pickup the service was exceptional. I was very impressed with Lori and the communication through text and the timely manner t From the drop off to the pickup the service was exceptional. I was very impressed with Lori and the communication through text and the timely manner the service was performed. Top notch service. More

New car sale Hilo Honda Has Done it again. I wasn't really planning to buy a new car this week but when my son had a service today. I decided to stop by and look a Hilo Honda Has Done it again. I wasn't really planning to buy a new car this week but when my son had a service today. I decided to stop by and look around, Dean Itagaki has done it again. he was able to help me get my dream car that I've been dreaming off. He went above and beyond to help me. I've heard a lot of good thing about him so I went to him and everything went well. Great Job Dean.. again thank you for helping me. Great Customer Service. More