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Tony Honda Hilo
Hilo, HI
462 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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462 Reviews of Tony Honda Hilo
July 17, 2019
Excellent service My AC was running extra hot and I was dying from this heat. Drove into Honda Hilo with no appointment and was helped by Dennis and he was able to squ My AC was running extra hot and I was dying from this heat. Drove into Honda Hilo with no appointment and was helped by Dennis and he was able to squeeze me in to do an AC check and fill refrigerant and dye to see if there is a leak. I still need to go back next week to recheck but Dennis provided excellent service and made this sweaty, fussy old lady a happy camper now with ice cold AC!! Thank you Dennis and the staff that helped me out at Honda Hilo. More
by donnat
Employees Worked With
Dennis
May 15, 2019
Excellent service from Big Island Honda Hilo I was visiting Hilo from Kona today and had a lengthy meeting scheduled in Hilo. I called this the service department this morning and was able to sch I was visiting Hilo from Kona today and had a lengthy meeting scheduled in Hilo. I called this the service department this morning and was able to schedule a much needed oil change for an hour from now (same day - Wow)! Free shuttle service returned me to my meeting location. The dealership did a courtesy multi point inspection at no charge, AND, gave me a free car wash. Automatic notification was made via text message including a link to review the work order, review any additional repairs needed (none were recommended), and a link was provided to remit payment. Couldn't be happier. Car looks and runs great. They even cleared my A 1 maintenance minder light (something most outside oil change shops have not been doing for me). Clint, my service advisor, was fast and friendly, and even pulled my car up for me after checkout. The quality of service felt a lot more like a BMW-type of experience. Way to go Big Island Honda Hilo. Excellent job! I highly recommend this dealership for service repairs and routine oil changes. Price for a full synthetic oil change was reasonable as well, plus the bonus of the free car wash and multi point inspection. No can go wrong dez guys! More
by DAMION CLARK
Employees Worked With
Clint DeSilva
April 05, 2019
Excellent service with DEAN Excellent customer service with Dean..... Will really advice on what to do and will advice on ehat is suppose to do for ... Best in customer servi Excellent customer service with Dean..... Will really advice on what to do and will advice on ehat is suppose to do for ... Best in customer service always including the shuttle service. We do not need to wait a longer time More
by Canfel odasco
Employees Worked With
Dean
March 05, 2019
Service Explained very thoroughly and made sure all questions were answered. Everything was clear. Everyone was friendly and did not ignore me. Great custom Explained very thoroughly and made sure all questions were answered. Everything was clear. Everyone was friendly and did not ignore me. Great customer service and I highly recommend them. More
by Cluiscalvo
Employees Worked With
Dennis and Kiko
March 04, 2019
Service beyond what's on the work-order. I went in for a factory recall.. but, Dean and Garrett went out of their way to assist me with adjusting my license plates. We felt welcomed and comf I went in for a factory recall.. but, Dean and Garrett went out of their way to assist me with adjusting my license plates. We felt welcomed and comfortable from the moment we were greeted. From scheduling to onsite service - top notch service. Thank you More
by KYamada
Employees Worked With
Dean, Garrett and Ms McDowell who helped me with scheduling an appointment.
February 20, 2019
Immediate service; personable staff Staff solved the problem immediately. Very personable and patient in helping me with the instrument panel. First problem, a few days before was button Staff solved the problem immediately. Very personable and patient in helping me with the instrument panel. First problem, a few days before was button falling off the gear shift. Then, they helped me with the icon on the instrument panel. More
by jikemori
Employees Worked With
Garret Fujioka, Manager
February 12, 2019
On time and professional Very nice employees. Waiting room was comfortable and had free water and coffee. You can charge your devices and the bathroom was clean. I will defini Very nice employees. Waiting room was comfortable and had free water and coffee. You can charge your devices and the bathroom was clean. I will definitely return. More
by Aunty J
Employees Worked With
Clint
February 05, 2019
Fast and friendly service Upon arriving at the service department area I was quickly met by Dean, who quickly walked me through the arrangements for getting my CRV serviced and Upon arriving at the service department area I was quickly met by Dean, who quickly walked me through the arrangements for getting my CRV serviced and thoroughly inspected. I was impressed by his eagerness to make me feel comfortable and confident in their service. Everything went smooth and I was able to pick my vehicle up in a very timely fashion. A thorough explanation was provided on the invoice of what work was performed on the car. A checklist was also provided with all the things that were inspected. Great job and thank you very much for the positive experience. More
by Crv guy
Employees Worked With
Dean Itagaki
February 01, 2019
Awesome and Efficient Service Donovan and his staff made it so easy to Lease our new Honda CRV, it was quick and they were so helpful to work with. Marc was helpful in showing us a Donovan and his staff made it so easy to Lease our new Honda CRV, it was quick and they were so helpful to work with. Marc was helpful in showing us all the details of our new ride! Definitely will buy another Honda from you all again. Thank you Big Island Honda Hilo! More
by Cindygirl
Employees Worked With
Donovan, Katie, & Marc
January 29, 2019
Professional Big Island Honda Hilo made me feel comfortable right from the start. Marc helped me out and we looked at two cars that I was interested in. We broke Big Island Honda Hilo made me feel comfortable right from the start. Marc helped me out and we looked at two cars that I was interested in. We broke things down about the two cars to see what would be best for me. I drove of the lot with a 2018 Honda Civic that same day. Thank you to Marc and the crew for all the help with my 2018 Honda Civic! More
by Kaiden808
Employees Worked With
Marc Duyao
