Tomball Ford

Bobbi, service advisor, reason for 1 star, who communicated well. Had already run diagnostics & told you it was map system. With only one mechanic, it took 7 days to even look at car and it was ma communicated well. Had already run diagnostics & told you it was map system. With only one mechanic, it took 7 days to even look at car and it was map. One mechanic is unacceptable for a dealer. Owner should be advised. More

I am surprised that to write this review, I have to give Tomball Ford at least one star. They don't deserve it. There service is pathetic and deserving of a meteor instead of a star. I bought a 2018 Ford E Tomball Ford at least one star. They don't deserve it. There service is pathetic and deserving of a meteor instead of a star. I bought a 2018 Ford Edge and to make the story short, there was a horn that was never installed at the factory. It was noticed during a traffic issue when I beeped the horn and it sounded flat. I had an appointment at the local Firestone to get an oil change, and asked the service associate to check the horn system. The technician then informed me that the high frequency horn was missing. I went to Tomball Ford, saw service associate Patrick and made an appointment. The day of the appointment, I am informed that there will be a $125 charge to investigate the issue. If the horn is missing the charge will be waived but there would be a charge of $100 to install the horn since it was not under warranty. Now note this is a component that was never installed and should not fall under a warranty item. Needless to say, I didn't sign the service ticket to agree to the charges. I should've been informed previously during the appointment of these ridiculous charges instead of wasting my time with them. Leaving the service department, I vowed not to purchase another vehicle from them and suggest to anyone contemplating having even a horse buggy serviced not to do it. More

Saw a truck on the internet listed for $53,000 so i called to schedule an appointment to look at it drove 45 min and waited another 45 min on someone to help me and when i told them i was gonna financ called to schedule an appointment to look at it drove 45 min and waited another 45 min on someone to help me and when i told them i was gonna finance with my bank they raised the price to $56000 and told me they couldt sell it for less More

I called at 7:30 am to make an appointment for leaking trans. Patrick said bring right in to ck it out. Drove out at 11:30 all fixed, covered by extended warranty. I’ll be back trans. Patrick said bring right in to ck it out. Drove out at 11:30 all fixed, covered by extended warranty. I’ll be back More

Jim Baker took my service request promptly. He called me several times to give me information on what my car needed. Good communication. My car was repaired and serviced as I requested. Jim had shuttle serv several times to give me information on what my car needed. Good communication. My car was repaired and serviced as I requested. Jim had shuttle service for me both ways. Drop off and pick up. I am very satisfied with everything. More

Patrick, service advisor, greeted me and promptly got vehicle in for service-diagnosed problem and had me back on the road. Very personable service extended vehicle in for service-diagnosed problem and had me back on the road. Very personable service extended More

Walter did an amazing job getting my vehicle in and out very quickly! Part was replaced under warranty.....overall great experience. I would recommend Tomball Ford. very quickly! Part was replaced under warranty.....overall great experience. I would recommend Tomball Ford. More

Completely dishonest, refuses to provide pricing online, over the phone and even in person. Management was extremely disengaged and no one wanted actually to take the time to get a final price worked up. over the phone and even in person. Management was extremely disengaged and no one wanted actually to take the time to get a final price worked up. Went to another dealership and had a price in an hour. More

Dropped my fusion off for a battery problem. I was back on the road in no time. Great experience . Friendly staff. I was in and out. Great communication on the road in no time. Great experience . Friendly staff. I was in and out. Great communication More

Bought brand new 2019 Mustang GT. Trans issues at 6k miles. I pay for 2 different warranties still can’t get a rental while they figure what’s wrong with car. Can’t be without vehicle and will not pay f miles. I pay for 2 different warranties still can’t get a rental while they figure what’s wrong with car. Can’t be without vehicle and will not pay for rental when I already pay Ford and Apex for warranties. Will never use this dealer again More